K\u1ef9 n\u0103ng ti\u1ebfp x\u00fac v\u00e0 t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng c\u1ee7a lu\u1eadt s\u01b0:
\nTi\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng l\u00e0 giai \u0111o\u1ea1n \u0111\u1ea7u ti\u00ean cho c\u00f4ng vi\u1ec7c c\u1ee7a lu\u1eadt s\u01b0 t\u01b0 v\u1ea5n. Nhi\u1ec1u ng\u01b0\u1eddi kh\u00f4ng ch\u00fa \u00fd \u0111\u1ebfn giai \u0111o\u1ea1n n\u00e0y, nh\u01b0ng th\u1ef1c ch\u1ea5t n\u00f3 l\u00e0 b\u01b0\u1edbc \u0111\u1ecbnh h\u01b0\u1edbng cho s\u1ef1 ph\u00e1t tri\u1ec3n m\u1ed1i h\u1ee3p t\u00e1c gi\u1eefa ch\u00fang ta v\u00e0 kh\u00e1ch h\u00e0ng sau n\u00e0y. Ch\u00fang ta s\u1ebd ph\u1ea3i t\u1ea1o \u1ea5n t\u01b0\u1ee3ng trong giai \u0111o\u1ea1n \u0111\u1ea7u ti\u00ean n\u00e0y \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng l\u00e0 c\u00f3 k\u00fd h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd v\u1edbi ch\u00fang ta hay kh\u00f4ng. Ch\u00fang ta c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0a ra nh\u1eefng ph\u00e1n \u0111o\u00e1n v\u00e0 ki\u1ec3m tra ch\u00fang th\u00f4ng qua trao \u0111\u1ed5i v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n
T\u1eeb khi b\u1eaft \u0111\u1ea7u bu\u1ed5i ti\u1ebfp kh\u00e1ch h\u00e0ng cho \u0111\u1ebfn l\u00fac k\u00ed \u0111\u01b0\u1ee3c h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd l\u00e0 m\u1ed9t ch\u1eb7ng \u0111\u01b0\u1eddng d\u00e0i \u0111\u00f2i h\u1ecfi s\u1ef1 c\u1ed1 g\u1eafng c\u1ee7a c\u1ea3 lu\u1eadt s\u01b0 v\u00e0 kh\u00e1ch h\u00e0ng. M\u1ed7i lu\u1eadt s\u01b0 c\u00f3 ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng v\u1edbi nh\u1eefng k\u0129 n\u0103ng ri\u00eang. Tuy nhi\u00ean, v\u1eabn c\u00f3 nh\u1eefng v\u1ea5n \u0111\u1ec1 chung m\u00e0 b\u1ea5t k\u00ec lu\u1eadt s\u01b0 n\u00e0o l\u00e0m c\u00f4ng vi\u1ec7c t\u01b0 v\u1ea5n c\u0169ng ph\u1ea3i tr\u1ea3i qua.<\/p>\n
1. K\u0129 n\u0103ng ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng v\u00e0 t\u00ecm hi\u1ec3u y\u00eau c\u1ea7u t\u01b0 v\u1ea5n trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng c\u00f3 th\u00f4ng b\u00e1o tr\u01b0\u1edbc.<\/strong><\/p>\n Trong th\u1eddi bu\u1ed5i b\u00f9ng n\u1ed5 c\u00f4ng ngh\u1ec7 th\u00f4ng tin v\u00e0 c\u00e1c v\u0103n ph\u00f2ng, c\u00f4ng ty lu\u1eadt c\u0169ng ra s\u1ee9c qu\u1ea3ng b\u00e1 cho m\u00ecnh, ph\u1ed5 bi\u1ebfn c\u00e1c th\u00f4ng tin nh\u01b0 website, email, \u0111i\u1ec7n tho\u1ea1i\u2026th\u00ec vi\u1ec7c kh\u00e1ch h\u00e0ng t\u00ecm hi\u1ec3u v\u1ec1 lu\u1eadt s\u01b0 qua c\u00e1c th\u00f4ng tin n\u00e0y c\u0169ng l\u00e0 \u0111i\u1ec1u \u0111\u01b0\u01a1ng nhi\u00ean. R\u1ea5t nhi\u1ec1u kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi g\u1eb7p g\u1ee1 lu\u1eadt s\u01b0 \u0111\u00e3 c\u00f3 h\u1eb9n tr\u01b0\u1edbc nh\u1edd nh\u1eefng ph\u01b0\u01a1ng ti\u1ec7n tr\u00ean ho\u1eb7c qua gi\u1edbi thi\u1ec7u c\u1ee7a ng\u01b0\u1eddi quen, c\u1ee7a kh\u00e1ch h\u00e0ng c\u0169 c\u1ee7a lu\u1eadt s\u01b0. V\u00ec kh\u00f4ng g\u1eb7p tr\u1ef1c ti\u1ebfp \u0111\u1ec3 nh\u00ecn th\u1ea5y s\u1eafc di\u1ec7n v\u00e0 nh\u1eefng ph\u1ea3n \u1ee9ng c\u1ee7a kh\u00e1ch h\u00e0ng n\u00ean lu\u1eadt s\u01b0 ph\u1ea3i h\u1ebft s\u1ee9c tinh t\u1ebf v\u00e0 nhanh nh\u1ea1y trong vi\u1ec7c n\u1eafm b\u1eaft y\u00eau c\u1ea7u v\u00e0 th\u00e1i \u0111\u1ed9 c\u1ee7a kh\u00e1ch h\u00e0ng qua gi\u1ecdng n\u00f3i ho\u1eb7c ng\u00f4n t\u1eeb s\u1eed d\u1ee5ng trong email. T\u1eeb vi\u1ec7c ph\u00e1n \u0111o\u00e1n c\u00e1c y\u00eau c\u1ea7u, c\u0169ng nh\u01b0 th\u00f3i quen t\u00e2m l\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng lu\u1eadt s\u01b0 s\u1ebd \u0111\u01b0a ra nh\u1eefng ph\u01b0\u01a1ng th\u1ee9c ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng cho ph\u00f9 h\u1ee3p. Lu\u1eadt s\u01b0 ph\u1ea3i t\u1ea1o cho h\u1ecd c\u1ea3m gi\u00e1c y\u00ean t\u00e2m v\u1ec1 con ng\u01b0\u1eddi v\u00e0 n\u0103ng l\u1ef1c c\u1ee7a m\u00ecnh \u0111\u1ec3 h\u1ecd c\u00f3 nhu c\u1ea7u tr\u1ef1c ti\u1ebfp t\u00ecm g\u1eb7p lu\u1eadt s\u01b0 \u0111\u1ec3 y\u00eau c\u1ea7u m\u1ed9t d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, giao ti\u1ebfp c\u1ee7a lu\u1eadt s\u01b0 v\u00e0 kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xoay quanh v\u1ea5n \u0111\u1ec1 t\u01b0 c\u00e1ch c\u1ee7a lu\u1eadt s\u01b0, nh\u00e2n th\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng. Ngo\u00e0i ra, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 tr\u00ecnh b\u00e0y qua v\u1ec1 n\u1ed9i dung y\u00eau c\u1ea7u c\u1ee7a m\u00ecnh. T\u00f9y ph\u01b0\u01a1ng th\u1ee9c ti\u1ebfp x\u00fac m\u00e0 lu\u1eadt s\u01b0 \u0111\u01b0a ra c\u00e1ch x\u1eed s\u1ef1 ph\u00f9 h\u1ee3p, t\u1ea1o cho kh\u00e1ch h\u00e0ng c\u1ea3m gi\u00e1c y\u00ean t\u00e2m l\u00e0 \u0111\u00e3 t\u00ecm \u0111\u00fang ng\u01b0\u1eddi, t\u1eeb \u0111\u00f3 th\u00fac \u0111\u1ea9y m\u1ed9t cu\u1ed9c g\u1eb7p g\u1ee1 tr\u1ef1c ti\u1ebfp<\/p>\n a. Ti\u1ebfp x\u00fac gi\u00e1n ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/strong><\/p>\n + N\u1ebfu kh\u00e1ch h\u00e0ng ti\u1ebfp x\u00fac v\u1edbi lu\u1eadt s\u01b0 qua \u0111i\u1ec7n tho\u1ea1i. + Kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 v\u1edbi lu\u1eadt s\u01b0 qua email:<\/p>\n Email c\u0169ng l\u00e0 ph\u01b0\u01a1ng ti\u1ec7n l\u00e0m vi\u1ec7c h\u1eefu hi\u1ec7u gi\u1eefa c\u00e1c b\u00ean. Tuy ph\u01b0\u01a1ng th\u1ee9c li\u00ean l\u1ea1c n\u00e0y m\u1ea5t th\u1eddi gian h\u01a1n qua \u0111i\u1ec7n tho\u1ea1i, nh\u01b0ng b\u00f9 l\u1ea1i, \u00edt t\u1ed1n k\u00e9m h\u01a1n v\u00e0 c\u00e1c b\u00ean trao \u0111\u1ed5i \u0111\u01b0\u1ee3c nhi\u1ec1u th\u00f4ng tin h\u01a1n, c\u00e1c th\u00f4ng tin \u0111\u01b0\u1ee3c l\u01b0u l\u1ea1i l\u00e0m c\u0103n c\u1ee9 cho cu\u1ed9c g\u1eb7p tr\u1ef1c ti\u1ebfp. Lu\u1eadt s\u01b0 c\u00f3 th\u1ec3 t\u00ecm hi\u1ec3u \u0111\u01b0\u1ee3c \u0111\u1ea7y \u0111\u1ee7 nh\u1eefng th\u00f4ng tin m\u00ecnh mu\u1ed1n \u0111\u1ec3 chu\u1ea9n b\u1ecb c\u00e1c ph\u01b0\u01a1ng \u00e1n t\u01b0 v\u1ea5n. Do v\u1eady \u0111\u00e2y l\u00e0 ph\u01b0\u01a1ng th\u1ee9c trao \u0111\u1ed5i \u01b0u vi\u1ec7t v\u1edbi nh\u1eefng v\u1ee5 vi\u1ec7c kh\u00f4ng y\u00eau c\u1ea7u qu\u00e1 g\u1ea5p v\u1ec1 m\u1eb7t th\u1eddi gian ho\u1eb7c c\u00e1c b\u00ean c\u00f3 \u0111i\u1ec1u ki\u1ec7n th\u01b0\u1eddng xuy\u00ean check mail, c\u1eadp nh\u1eadt c\u00e1c th\u00f4ng tin.<\/p>\n D\u00f9 kh\u00e1ch h\u00e0ng \u0111\u00e3 li\u00ean h\u1ec7 v\u1edbi lu\u1eadt s\u01b0 b\u1eb1ng ph\u01b0\u01a1ng th\u1ee9c n\u00e0o th\u00ec cu\u1ed9c g\u1eb7p gi\u1eefa c\u00e1c b\u00ean c\u0169ng kh\u00f4ng ph\u1ea3i l\u00e0 l\u1ea7n \u0111\u1ea7u ti\u00ean hai b\u00ean l\u00e0m vi\u1ec7c v\u1edbi nhau. \u0110\u00f3 ch\u1ec9 l\u00e0 l\u1ea7n ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp \u0111\u1ea7u ti\u00ean \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3 h\u00f3a y\u00eau c\u1ea7u c\u1ee7a m\u00ecnh, nh\u1eadn \u0111\u01b0\u1ee3c l\u1eddi t\u01b0 v\u1ea5n t\u1eeb ph\u00eda lu\u1eadt s\u01b0 v\u00e0 lu\u1eadt s\u01b0 th\u00ec chu\u1ea9n b\u1ecb c\u00e1c ph\u01b0\u01a1ng \u00e1n t\u01b0 v\u1ea5n v\u00e0 hai b\u00ean k\u00ed k\u1ebft h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd.<\/p>\n b. Giao d\u1ecbch tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng.<\/strong><\/p>\n + Chu\u1ea9n b\u1ecb cho bu\u1ed5i ti\u1ebfp kh\u00e1ch h\u00e0ng<\/p>\n V\u1edbi vi\u1ec7c \u0111\u00e3 ti\u1ebfp x\u00fac qua \u0111i\u1ec7n tho\u1ea1i, email, lu\u1eadt s\u01b0 \u0111\u00e3 bi\u1ebft s\u01a1 qua v\u1ec1 n\u1ed9i dung c\u00f4ng vi\u1ec7c v\u00e0 y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u1ec3 c\u00f3 bu\u1ed5i ti\u1ebfp kh\u00e1ch h\u00e0ng theo l\u1ecbch h\u1eb9n \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao, lu\u1eadt s\u01b0 c\u1ea7n ph\u1ea3i c\u00f3 nh\u1eefng chu\u1ea9n b\u1ecb nh\u1ea5t \u0111\u1ecbnh. Tr\u01b0\u1edbc ti\u00ean, lu\u1eadt s\u01b0 ph\u1ea3i h\u1ec7 th\u1ed1ng l\u1ea1i n\u1ed9i dung c\u00f4ng vi\u1ec7c, nh\u1eefng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua th\u00f4ng tin m\u00e0 kh\u00e1ch h\u00e0ng cung c\u1ea5p, t\u1eeb \u0111\u00f3 d\u1ef1 ki\u1ebfn nh\u1eefng t\u00ecnh hu\u1ed1ng c\u00f3 th\u1ec3 ph\u00e1t sinh, nh\u1eefng ph\u01b0\u01a1ng \u00e1n \u0111\u1ec3 t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn. Lu\u1eadt s\u01b0 c\u1ea7n chu\u1ea9n b\u1ecb m\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi d\u1ef1 ki\u1ebfn h\u1ecfi kh\u00e1ch h\u00e0ng \u0111\u1ec3 l\u00e0m r\u00f5 v\u1ee5 vi\u1ec7c. Th\u00f4ng th\u01b0\u1eddng, qua \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c email kh\u00e1ch h\u00e0ng ch\u1ec9 cung c\u1ea5p s\u01a1 qua c\u00e1c th\u00f4ng tin, n\u00ean lu\u1eadt s\u01b0 ph\u1ea3i chu\u1ea9n b\u1ecb c\u00e1c c\u00e2u h\u1ecfi \u0111\u1ec3 h\u01b0\u1edbng cu\u1ed9c n\u00f3i chuy\u1ec7n v\u00e0o nh\u1eefng v\u1ea5n \u0111\u1ec1 m\u00e0 m\u00ecnh mu\u1ed1n khai th\u00e1c. Lu\u1eadt s\u01b0 c\u0169ng c\u1ea7n t\u00ecm nh\u1eefng v\u0103n b\u1ea3n ph\u00e1p lu\u1eadt \u0111i\u1ec1u ch\u1ec9nh n\u1ed9i dung v\u1ee5 vi\u1ec7c, chu\u1ea9n b\u1ecb \u0111\u1ec3 \u0111\u01b0a m\u1ed9t danh m\u1ee5c cho kh\u00e1ch h\u00e0ng t\u00ecm hi\u1ec3u, n\u1ebfu c\u1ea7n thi\u1ebft c\u00f3 th\u1ec3 cung c\u1ea5p lu\u00f4n v\u0103n b\u1ea3n cho kh\u00e1ch h\u00e0ng. Tuy \u0111\u00e2y kh\u00f4ng ph\u1ea3i l\u00e0 ngh\u0129a v\u1ee5 b\u1eaft bu\u1ed9c c\u1ee7a lu\u1eadt s\u01b0, nh\u01b0ng cung c\u1ea5p cho kh\u00e1ch h\u00e0ng v\u0103n b\u1ea3n \u0111\u1ec3 h\u1ecd hi\u1ec3u bi\u1ebft h\u01a1n th\u00ec s\u1ebd d\u1ec5 d\u00e0ng cho lu\u1eadt s\u01b0 h\u01a1n khi t\u01b0 v\u1ea5n c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan. Ngo\u00e0i ra, d\u1ef1a tr\u00ean nh\u1eefng y\u00eau c\u1ea7u s\u01a1 b\u1ed9 m\u00e0 kh\u00e1ch h\u00e0ng th\u00f4ng b\u00e1o, lu\u1eadt s\u01b0 s\u1ebd chu\u1ea9n b\u1ecb m\u1ed9t bi\u1ec3u ph\u00ed v\u00e0 m\u1ed9t b\u1ea3n d\u1ef1 th\u1ea3o h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 xem x\u00e9t k\u00ed k\u1ebft.<\/p>\n B\u00ean c\u1ea1nh nh\u1eefng chu\u1ea9n b\u1ecb v\u1ec1 chuy\u00ean m\u00f4n, lu\u1eadt s\u01b0 c\u0169ng c\u1ea7n c\u00f3 nh\u1eefng chu\u1ea9n b\u1ecb kh\u00e1ch nh\u01b0 chu\u1ea9n b\u1ecb v\u1ec1 \u0111\u1ecba \u0111i\u1ec3m giao ti\u1ebfp, chu\u1ea9n b\u1ecb s\u1ed5 s\u00e1ch ghi ch\u00e9p, chu\u1ea9n b\u1ecb card \u0111\u1ec3 \u0111\u01b0a cho kh\u00e1ch h\u00e0ng. V\u00e0 qua nh\u1eefng th\u00f4ng tin c\u00e1 nh\u00e2n m\u00e0 kh\u00e1ch h\u00e0ng cho bi\u1ebft, lu\u1eadt s\u01b0 c\u00f3 th\u1ec3 t\u00ecm m\u1ed9t s\u1ed1 ch\u1ee7 \u0111\u1ec1 li\u00ean quan \u0111\u1ec3 t\u1ea1o kh\u00f4ng kh\u00ed giao ti\u1ebfp c\u1edfi m\u1edf v\u00e0 th\u00e2n thi\u1ec7n.<\/p>\n + Ti\u1ebfp kh\u00e1ch h\u00e0ng<\/p>\n Sau r\u1ea5t nhi\u1ec1u chu\u1ea9n b\u1ecb c\u1ee7a lu\u1eadt s\u01b0, ng\u00e0y h\u1eb9n kh\u00e1ch h\u00e0ng cu\u1ed1i c\u00f9ng c\u0169ng \u0111\u1ebfn. V\u1edbi nh\u1eefng lu\u1eadt s\u01b0 \u0111\u00e3 h\u00e0nh ngh\u1ec1 l\u00e2u n\u0103m th\u00ec qu\u00e1 tr\u00ecnh chu\u1ea9n b\u1ecb kh\u00f4ng kh\u00f3 kh\u0103n v\u00ec h\u1ecd \u0111\u00e3 h\u00ecnh th\u00e0nh nh\u1eefng k\u0129 n\u0103ng qua qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c. Nh\u01b0ng v\u1edbi nh\u1eefng lu\u1eadt s\u01b0 v\u1eeba h\u1ebft th\u1eddi gian t\u1eadp s\u1ef1, ch\u01b0a t\u1ef1 m\u00ecnh gi\u1ea3i quy\u1ebft nhi\u1ec1u c\u00f4ng vi\u1ec7c th\u00ec th\u1eddi gian chu\u1ea9n b\u1ecb qu\u1ea3 l\u00e0 d\u00e0i. H\u1ecd kh\u00f4ng bi\u1ebft chu\u1ea9n b\u1ecb nh\u1eefng g\u00ec, \u0111\u1ebfn \u0111\u00e2u th\u00ec \u0111\u1ee7 v\u00e0 ng\u00e0y ti\u1ebfp kh\u00e1ch h\u00e0ng c\u0169ng r\u1ea5t h\u1ed3i h\u1ed9p. \u0110\u1ec3 vi\u1ec7c giao d\u1ecbch \u0111\u1ea1t k\u1ebft qu\u1ea3 t\u1ed1t, nh\u1eefng giao ti\u1ebfp th\u00f4ng th\u01b0\u1eddng c\u1ee7a lu\u1eadt s\u01b0 kh\u00f4ng th\u1ec3 thi\u1ebfu, \u0111\u00f3 l\u00e0 vi\u1ec7c ch\u00e0o h\u1ecfi gi\u1edbi thi\u1ec7u, lu\u1eadt s\u01b0 \u0111\u01b0a card cho kh\u00e1ch h\u00e0ng. Ch\u00fang ta c\u1ea7n \u0111\u01b0a ra cho h\u1ecd ch\u01b0\u01a1ng tr\u00ecnh c\u1ee7a bu\u1ed5i giao ti\u1ebfp, \u0111\u1ea7u ti\u00ean l\u00e0 quy tr\u00ecnh v\u00e0 ph\u01b0\u01a1ng th\u1ee9c trao \u0111\u1ed5i, \u0111\u1ed3ng th\u1eddi c\u1ea3 th\u1eddi gian m\u00e0 ch\u00fang ta c\u00f3 th\u1ec3 ti\u1ebfp kh\u00e1ch h\u00e0ng. Nh\u1eefng th\u1ed1ng nh\u1ea5t ngay t\u1eeb \u0111\u1ea7u n\u00e0y s\u1ebd gi\u00fap cho bu\u1ed5i l\u00e0 vi\u1ec7c \u0111i \u0111\u00fang h\u01b0\u1edbng, kh\u00e1ch h\u00e0ng s\u1ebd l\u1ef1a ch\u1ecdn nh\u1eefng th\u00f4ng tin c\u1ea7n cung c\u1ea5p v\u00e0 trao \u0111\u1ed5i v\u1edbi ch\u00fang ta, kh\u00f4ng qu\u00e1 sa \u0111\u00e0 v\u00e0o nh\u1eefng n\u1ed9i dung ngo\u00e0i l\u1ec1. Kh\u00e1ch h\u00e0ng s\u1ebd tr\u00ecnh b\u00e0y t\u1ed5ng quan n\u1ed9i dung v\u1ee5 vi\u1ec7c m\u00e0 \u0111\u00e3 tr\u00ecnh b\u00e0y s\u01a1 qua v\u1edbi ch\u00fang ta qua \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c email. T\u00f9y lo\u1ea1i v\u1ee5 vi\u1ec7c c\u1ea7n t\u01b0 v\u1ea5n v\u00e0 nh\u1eefng th\u00f4ng tin m\u00e0 kh\u00e1ch h\u00e0ng cung c\u1ea5p m\u00e0 ch\u00fang ta h\u1ecfi th\u00eam nh\u1eefng v\u1ea5n \u0111\u1ec1 g\u00ec. V\u00ed d\u1ee5, kh\u00e1ch h\u00e0ng mu\u1ed1n ch\u00fang ta t\u01b0 v\u1ea5n cho m\u1ed9t v\u1ee5 vi\u1ec7c v\u1ec1 tranh ch\u1ea5p lao \u0111\u1ed9ng v\u1edbi c\u00f4ng ty c\u1ee7a h\u1ecd. Ngo\u00e0i nh\u1eefng th\u00f4ng tin th\u00f4ng th\u01b0\u1eddng, ch\u00fang ta ph\u1ea3i h\u1ecfi \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh xem lo\u1ea1i vi\u1ec7c \u0111\u00f3 c\u00f3 thu\u1ed9c lo\u1ea1i b\u1eaft bu\u1ed9c ph\u1ea3i h\u00f2a gi\u1ea3i hay kh\u00f4ng, n\u1ebfu \u0111\u00e3 h\u00f2a gi\u1ea3i th\u00ec hai b\u00ean c\u00f3 ch\u1ea5p nh\u1eadn kh\u00f4ng\u2026Ho\u1eb7c v\u1edbi m\u1ed9t y\u00eau c\u1ea7u t\u01b0 v\u1ea5n v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn h\u00e0nh ch\u00ednh, ch\u00fang ta c\u1ea7n h\u1ecfi c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn vi\u1ec7c khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i c\u1ee7a c\u01a1 quan h\u00e0nh ch\u00ednh.<\/p>\n N\u1ebfu kh\u00e1ch h\u00e0ng c\u00f3 li\u00ean h\u1ec7 tr\u01b0\u1edbc, th\u01b0\u1eddng lu\u1eadt s\u01b0 n\u1eafm \u0111\u01b0\u1ee3c c\u00e1c y\u00eau c\u1ea7u s\u01a1 b\u1ed9 c\u1ee7a kh\u00e1ch h\u00e0g v\u00e0 \u0111\u01b0a ra nh\u1eefng h\u01b0\u1edbng l\u1ef1a ch\u1ecdn cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ee5 vi\u1ec7c. T\u1ea5t nhi\u00ean, \u0111\u00f3 ch\u1ec9 l\u00e0 nh\u1eefng h\u01b0\u1edbng chung \u0111\u1ec3 kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn \u0111\u1ec3 nh\u1edd lu\u1eadt s\u01b0 t\u01b0 v\u1ea5n, t\u1eeb \u0111\u00f3 lu\u1eadt s\u01b0 th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng m\u1ed9t khung ph\u00ed d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd. Trong bu\u1ed5i ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp, t\u1eeb c\u00e1c y\u00eau c\u1ea7u r\u00f5 r\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng, lu\u1eadt s\u01b0 s\u1ebd x\u00e1c \u0111\u1ecbnh m\u1ed9t m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 ch\u00ednh x\u00e1c v\u00e0\u1ed1c th\u1ec3 th\u1ea3o lu\u1eadn lu\u00f4n v\u1ec1 h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd. Lu\u1eadt s\u01b0 ph\u1ea3i cho kh\u00e1ch h\u00e0ng bi\u1ebft v\u1ec1 ngh\u0129a v\u1ee5 b\u1ea3o m\u1eadt th\u00f4ng tin c\u1ee7a lu\u1eadt s\u01b0, ghi ch\u00e9p nh\u1eefng th\u00f4ng tin quan tr\u1ecdng v\u00e0 \u0111\u00e1nh d\u1ea5u nh\u1eefng v\u1ea5n \u0111\u1ec1 ch\u01b0a r\u00f5. N\u1ebfu kh\u00e1ch h\u00e0ng k\u00ed h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd, lu\u1eadt s\u01b0 s\u1ebd th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng c\u00e1c b\u01b0\u1edbc tri\u1ec3n khai ti\u1ebfp theo \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh. N\u1ebfu kh\u00e1ch h\u00e0ng c\u00f2n b\u0103n kho\u0103n, lu\u1eadt s\u01b0 c\u1ea7n gi\u1ea3i \u0111\u00e1p nh\u1eefng th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u00ecnh v\u00e0 cho kh\u00e1ch h\u00e0ng m\u1ed9t kho\u1ea3ng th\u1eddi gian suy ngh\u0129 l\u1ef1a ch\u1ecdn ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft v\u00e0 xem x\u00e9t vi\u1ec7c k\u00ed h\u1ee3p \u0111\u1ed3ng v\u1edbi ch\u00fang ta.<\/p>\n D\u00f9 kh\u00e1ch h\u00e0ng \u0111\u00e3 k\u00ed hay ch\u01b0a k\u00ed h\u1ee3p \u0111\u1ed3ng, ch\u00fang ta \u0111\u1ec1u h\u1eb9n bu\u1ed5i l\u00e0m vi\u1ec7c ti\u1ebfp theo. T\u00f9y theo k\u1ebft qu\u1ea3 c\u1ee7a bu\u1ed5i l\u00e0m vi\u1ec7c \u0111\u1ea7u ti\u00ean n\u00e0y, ch\u00fang ta s\u1ebd chu\u1ea9n b\u1ecb cho bu\u1ed5i l\u00e0m vi\u1ec7c ti\u1ebfp theo nh\u01b0 th\u1ebf n\u00e0o.<\/p>\n 2. T\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 s\u1ef1 chu\u1ea9n b\u1ecb tr\u01b0\u1edbc<\/strong><\/p>\n \u0110\u00e2y l\u00e0 v\u1ea5n \u0111\u1ec1 kh\u00f4ng d\u1ec5 d\u00e0ng nh\u01b0ng c\u0169ng kh\u00f4ng hi\u1ebfm trong c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a lu\u1eadt s\u01b0. C\u00f3 th\u1ec3, kh\u00e1ch h\u00e0ng \u0111\u00e3 li\u00ean l\u1ea1c tr\u01b0\u1edbc v\u1edbi ch\u00fang ta \u0111\u1ec3 h\u1eb9n th\u1eddi gian nh\u01b0ng l\u1ea1i kh\u00f4ng th\u00f4ng b\u00e1o g\u00ec v\u1ec1 n\u1ed9i dung v\u1ee5 vi\u1ec7c, v\u1edbi nh\u1eefng l\u00fd do \u0111\u1ea1i lo\u1ea1i: S\u1ef1 vi\u1ec7c ph\u1ee9c t\u1ea1p qu\u00e1, t\u00f4i s\u1ebd tr\u00ecnh b\u00e0y tr\u1ef1c ti\u1ebfp khi g\u1eb7p lu\u1eadt s\u01b0. Ho\u1eb7c c\u00f3 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c gi\u1edbi thi\u1ec7u n\u00ean c\u1ee9 \u0111\u1ebfn g\u1eb7p tr\u1ef1c ti\u1ebfp ch\u00fang ta, ch\u1eb3ng th\u00f4ng b\u00e1o c\u0169ng ch\u1eb3ng h\u1eb9n tr\u01b0\u1edbc. R\u00f5 r\u00e0ng trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p n\u00e0y, lu\u1eadt s\u01b0 kh\u00f4ng c\u00f3 chu\u1ea9n b\u1ecb tr\u01b0\u1edbc v\u1ec1 m\u1eb7t chuy\u00ean m\u00f4n, t\u1ea5t c\u1ea3 ch\u1ec9 ph\u1ee5 thu\u1ed9c v\u00e0o kh\u1ea3 n\u0103ng v\u00e0 ki\u1ebfn th\u1ee9c c\u00f3 s\u1eb5n c\u1ee7a m\u1ed7i lu\u1eadt s\u01b0. \u0110\u00e2y l\u00e0 bu\u1ed5i giao ti\u1ebfp \u0111\u1ea7u ti\u00ean n\u00ean lu\u1eadt s\u01b0 kh\u00f4ng th\u1ec3 ti\u1ebfp x\u00fac qu\u00e1 l\u00e2u v\u00e0 t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng qu\u00e1 t\u1ec9 m\u1ec9. H\u1ea7u h\u1ebft kh\u00e1ch h\u00e0ng t\u00ecm \u0111\u1ebfn v\u1edbi lu\u1eadt s\u01b0 \u0111\u1ec1u c\u00f3 t\u00e2m l\u00ed b\u1ea5t an b\u1edfi nh\u1eefng r\u1eafc r\u1ed1i c\u1ee7a v\u1ee5 vi\u1ec7c v\u00e0 ch\u01b0a tin t\u01b0\u1edfng v\u00e0o kh\u1ea3 n\u0103ng c\u1ee7a lu\u1eadt s\u01b0. Do v\u1eady, qua nh\u1eefng ti\u1ebfp x\u00fac ban \u0111\u1ea7u, lu\u1eadt s\u01b0 ph\u1ea3i t\u1ea1o cho kh\u00e1ch h\u00e0ng \u1ea5n t\u01b0\u1ee3ng v\u1ec1 t\u00e1c phong ch\u1eefng ch\u1ea1c, l\u1ecbch s\u1ef1, th\u00e2n thi\u1ec7t, c\u1edf m\u1edf nhi\u1ec7t t\u00ecnh v\u00e0 kh\u1ea3 n\u0103ng ki\u1ebfn th\u1ee9c v\u1eefng v\u00e0ng. Nh\u1eefng ti\u00eau chu\u1ea9n \u0111\u00f3 c\u00f3 th\u1ec3 nhi\u1ec1u, nh\u01b0ng th\u1ef1c ch\u1ea5t kh\u00f4ng kh\u00f3 kh\u0103n \u0111\u1ec3 c\u00e1c lu\u1eadt s\u01b0 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng v\u00ec \u0111\u00e2y l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu c\u1ee7a ngh\u1ec1 nghi\u1ec7p lu\u1eadt s\u01b0. Ch\u00e0o h\u1ecfi, gi\u1edbi thi\u1ec7u, \u0111\u01b0a card v\u00e0 h\u1ecfi nh\u1eefng th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng xong, lu\u1eadt s\u01b0 ph\u1ea3i th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng th\u1eddi gian d\u1ef1 ki\u1ebfn \u0111\u1ec3 ti\u1ebfp kh\u00e1ch h\u00e0ng v\u00e0 nghe kh\u00e1ch h\u00e0ng tr\u00ecnh b\u00e0y s\u01a1 b\u1ed9 v\u1ec1 n\u1ed9i dung v\u1ee5 vi\u1ec7c. Do ch\u01b0a c\u00f3 b\u1ea5t k\u00ec th\u00f4ng tin g\u00ec n\u00ean lu\u1eadt s\u01b0 kh\u00f4ng bi\u1ebft v\u1ea5n \u0111\u1ec1 n\u00e0o trong nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng tr\u00ecnh b\u00e0y l\u00e0 ch\u1ee7 y\u1ebfu. \u0110\u00e2y l\u00e0 l\u00fac lu\u1eadt s\u01b0 c\u1ea7n v\u1eadn d\u1ee5ng kinh nghi\u1ec7m c\u1ee7a m\u00ecnh \u0111\u1ec3 ph\u00e1n \u0111o\u00e1n lo\u1ea1i vi\u1ec7c kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u, t\u01b0 \u0111\u00f3 \u0111\u01b0a ra nh\u1eefng c\u00e2u h\u1ecfi d\u1eabn d\u1eaft s\u1ef1 tr\u00ecnh b\u00e0y c\u1ee7a kh\u00e1ch h\u00e0ng ng\u1eafn g\u1ecdn, s\u00fac t\u00edch v\u00e0 \u0111\u00fang tr\u1ecdng t\u00e2m. \u0110\u00e3 bi\u1ebft n\u1ed9i dung c\u00f4ng vi\u1ec7c v\u00e0 y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, lu\u1eadt s\u01b0 c\u1ea7n h\u1ec7 th\u1ed1ng h\u00f3a l\u1ea1i, \u0111\u01b0a ra cho kh\u00e1ch h\u00e0ng m\u1ed9t s\u1ed1 l\u1ef1a ch\u1ecdn v\u1ec1 c\u00e1ch gi\u1ea3i quy\u1ebft v\u1ee5 vi\u1ec7c v\u1edbi nh\u1eefng tr\u01b0\u1eddng h\u1ee3p c\u00f3 nhi\u1ec1u ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft. T\u1ea5t nhi\u00ean, nh\u1eefng ph\u01b0\u01a1ng \u00e1n \u0111\u01b0a ra n\u00e0y ch\u1ec9 gi\u00fap cho kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft v\u00e0 ph\u1ea1m vi y\u00eau c\u1ea7u t\u01b0 v\u1ea5n. Tr\u00ean c\u0103n c\u1ee9 \u0111\u00f3, lu\u1eadt s\u01b0 s\u1ebd \u0111\u01b0a ra m\u1ed9t b\u1ea3n ch\u00e0o d\u1ecbch v\u1ee5 \u0111\u1ec3 kh\u00e1ch h\u00e0ng xem x\u00e9t. Lu\u1eadt s\u01b0 c\u1ea7n ghi ch\u00e9p l\u1ea1i nh\u1eefng n\u1ed9i dung quan tr\u1ecdng, \u0111\u00e1nh d\u1ea5u c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ea7n t\u00ecm hi\u1ec3u l\u00e0m r\u00f5. Lu\u1eadt s\u01b0 th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng ngh\u0129a v\u1ee5 b\u1ea3o m\u1eadt th\u00f4ng tin \u0111\u1ebfn v\u1ee5 vi\u1ec7c c\u1ee7a m\u00ecnh \u0111\u1ed3ng th\u1eddi x\u00e1c \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc l\u00e0m vi\u1ec7c ti\u1ebfp theo. Vi\u1ec7c th\u1ed1ng nh\u1ea5t ph\u01b0\u01a1ng th\u1ee9c li\u00ean l\u1ea1c thu\u1eadn ti\u1ec7n nh\u1ea5t cho c\u1ea3 hai b\u00ean l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng sau khi \u0111\u00e3 c\u00f3 m\u1ed9t bu\u1ed5i h\u1eb9n ti\u1ebfp theo \u0111\u1ec3 hai b\u00ean th\u1ed1ng nh\u1ea5t m\u1ee9c ph\u00ed t\u01b0 v\u1ea5n, k\u00ed h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 v\u00e0 lu\u1eadt s\u01b0 s\u1ebd c\u00f3 nh\u1eefng b\u01b0\u1edbc t\u01b0 v\u1ea5n ti\u1ebfp theo.<\/p>\n * Nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ed1t y\u1ebfu c\u1ea7n l\u00e0m r\u00f5 trong bu\u1ed5i t\u01b0 v\u1ea5n:<\/p>\n D\u00f9 c\u00f3 chu\u1ea9n b\u1ecb tr\u01b0\u1edbc hay kh\u00f4ng th\u00ec lu\u1eadt s\u01b0 v\u1eabn c\u00f3 nh\u1eefng n\u1ed9i dung nh\u1ea5t \u0111\u1ecbnh cho bu\u1ed5i g\u1eb7p \u0111\u1ea7u ti\u00ean v\u1edbi kh\u00e1ch h\u00e0ng:<\/p>\n \u2013 Quy tr\u00ecnh trao \u0111\u1ed5i v\u00e0 gi\u1edbi h\u1ea1n v\u1ec1 m\u1eb7t th\u1eddi gian: Gi\u00fap \u0111\u1ecbnh h\u01b0\u1edbng bu\u1ed5i l\u00e0m vi\u1ec7c kh\u00f4ng \u0111i v\u00e0o c\u00e1c v\u1ea5n \u0111\u1ec1 ngo\u00e0i l\u1ec1 v\u00e0 kh\u00f4ng k\u00e9o d\u00e0i qu\u00e1 l\u00e2u.<\/p>\n \u2013 N\u1ed9i dung ch\u1ee7 y\u1ebfu c\u1ee7a v\u1ee5 vi\u1ec7c v\u00e0 ph\u1ea1m vi y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng: l\u00e0 c\u01a1 s\u1edf cho lu\u1eadt s\u01b0 t\u00ednh ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 d\u1ef1 ki\u1ebfn c\u00e1c b\u01b0\u1edbc l\u00e0m vi\u1ec7c ti\u1ebfp theo.<\/p>\n \u2013 Cung c\u1ea5p cho kh\u00e1ch h\u00e0ng ngh\u0129a v\u1ee5 b\u1ea3o m\u1eadt th\u00f4ng tin c\u1ee7a lu\u1eadt s\u01b0: \u0110\u00e2y l\u00e0 ngh\u0129a v\u1ee5 c\u1ee7a m\u1ed7i v\u0103n ph\u00f2ng \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, th\u1ec3 hi\u1ec7n th\u00e1i \u0111\u1ed9 chuy\u00ean nghi\u1ec7p v\u00e0 t\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng.<\/p>\n \u2013 Cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u00e1c danh m\u1ee5c v\u0103n b\u1ea3n ph\u00e1p l\u00fd \u0111i\u1ec1u ch\u1ec9nh v\u1ee5 vi\u1ec7c m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 tham kh\u1ea3o<\/p>\n \u2013 \u0110\u01b0a cho kh\u00e1ch h\u00e0ng bi\u1ec3u ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 c\u00f3 th\u1ec3 l\u00e0 h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd \u0111\u1ec3 kh\u00e1ch h\u00e0ng tham kh\u1ea3o.<\/p>\n \u2013 Cung c\u1ea5p cho kh\u00e1ch h\u00e0ng s\u01a1 b\u1ed9 c\u00e1c ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft v\u1ee5 vi\u1ec7c \u0111\u1ec3 kh\u00e1ch h\u00e0ng x\u00e1c \u0111\u1ecbnh ph\u1ea1m vi y\u00eau c\u1ea7u n\u1ebfu v\u1ee5 vi\u1ec7c c\u00f3 nhi\u1ec1u ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft.<\/p>\n \u2013 Th\u1ed1ng nh\u1ea5t c\u00e1ch th\u1ee9c l\u00e0m vi\u1ec7c v\u00e0 ph\u01b0\u01a1ng th\u1ee9c li\u00ean l\u1ea1c cho c\u00e1c l\u1ea7n ti\u1ebfp theo v\u00e0 h\u1eb9n th\u1eddi gian l\u00e0m vi\u1ec7c l\u1ea7n sau.<\/p>\n \u2013 \u0110\u1ea3m b\u1ea3o v\u1ec1 \u0111\u1ecba \u0111i\u1ec3m g\u1eb7p g\u1ee1, t\u00e1c phong trang ph\u1ee5c c\u1ee7a lu\u1eadt s\u01b0. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u1ec1 ngh\u1ecb nhi\u1ec1u \u0111\u1ecba \u0111i\u1ec3m g\u1eb7p g\u1ee1 kh\u00e1c nhau, nh\u01b0ng t\u1ed1t nh\u1ea5t lu\u1eadt s\u01b0 n\u00ean ti\u1ebfn h\u00e0nh g\u1eb7p t\u1ea1i v\u0103n ph\u00f2ng c\u1ee7a m\u00ecnh. \u0110i\u1ec1u n\u00e0y gi\u00fap lu\u1eadt s\u01b0 gi\u1edbi thi\u1ec7u \u0111\u01b0\u1ee3c c\u01a1 s\u1edf c\u1ee7a m\u00ecnh, th\u1ec3 hi\u1ec7n s\u1ef1 l\u00e0m vi\u1ec7c nghi\u00eam t\u00fac, vi\u1ec7c trao \u0111\u1ed5i c\u00f4ng vi\u1ec7c l\u1ea1i thu\u1eadn l\u1ee3i, \u0111\u1ea3m b\u1ea3o s\u1ef1 y\u00ean t\u0129nh v\u00e0 b\u00ed m\u1eadt. Ngo\u00e0i ra, lu\u1eadt s\u01b0 c\u00f3 th\u1ec3 cung c\u1ea5p ngay cho kh\u00e1ch h\u00e0ng c\u00e1c v\u0103n b\u1ea3n ho\u1eb7c danh m\u1ee5c v\u0103n b\u1ea3n li\u00ean quan \u0111\u1ebfn v\u1ee5 vi\u1ec7c. Trang ph\u1ee5c c\u1ee7a lu\u1eadt s\u01b0 ph\u1ea3i trang nh\u00e3, g\u1ecdn g\u00e0ng, l\u1ecbch s\u1ef1, kh\u00f4ng qu\u00e1 l\u00f2e lo\u1eb9t ph\u00f4 tr\u01b0\u01a1ng ho\u1eb7c r\u01b0\u1eddm r\u00e0. Ng\u00f4n ng\u1eef c\u1eed ch\u1ec9 c\u1ee7a lu\u1eadt s\u01b0 ph\u1ea3i \u0111\u00fang m\u1ef1c, th\u1ec3 hi\u1ec7n \u0111\u01b0\u1ee3c t\u00ednh ch\u1ea5t nh\u00e0 ngh\u1ec1, kh\u00f4ng qu\u00e1 c\u1ee3t nh\u1ea3 nh\u01b0ng c\u0169ng kh\u00f4ng \u0111\u01b0\u1ee3c nghi\u00eam t\u00fac qu\u00e1 g\u00e2y c\u0103ng th\u1eb3ng kh\u00f4ng c\u1ea7n thi\u1ebft cho kh\u00e1ch h\u00e0ng<\/p>\n \u2013 Kh\u00f4ng \u0111\u01b0\u1ee3c cam k\u1ebft ch\u1eafc ch\u1eafn k\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng c\u1ee7a v\u1ee5 vi\u1ec7c \u0111\u1ec3 t\u1eeb \u0111\u00f3 kh\u00e1ch h\u00e0ng k\u00ed h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 v\u1edbi m\u00ecnh.<\/p>\n 3. Li\u00ean h\u1ec7 th\u1ef1c t\u1ebf<\/strong><\/p>\n Th\u01b0\u1eddng kh\u00e1ch h\u00e0ng hay nh\u1edd c\u00e1c c\u00f4ng ty t\u01b0 v\u1ea5n l\u1eadp gi\u00fap c\u00e1c h\u1ee3p \u0111\u1ed3ng li\u00ean qua \u0111\u1ebfn ng\u01b0\u1eddi n\u01b0\u1edbc ngo\u00e0i, c\u00f3 th\u1ec3 l\u00e0 h\u1ee3p \u0111\u1ed3ng mua b\u00e1n, h\u1ee3p \u0111\u1ed3ng h\u1ee3p t\u00e1c kinh doanh<\/strong> hay h\u1ee3p \u0111\u1ed3ng cho thu\u00ea nh\u00e0<\/strong>. Nhi\u1ec1u khi kh\u00e1ch h\u00e0ng kh\u00f4ng bi\u1ebft n\u00ean l\u1eadp lo\u1ea1i h\u1ee3p \u0111\u1ed3ng g\u00ec m\u00e0 t\u1ea5t c\u1ea3 l\u00e0 nh\u1edd lu\u1eadt s\u01b0 t\u01b0 v\u1ea5n. Nh\u01b0 v\u1eady, v\u1ea5n \u0111\u1ec1 \u0111\u1ea7u ti\u00ean c\u1ee7a bu\u1ed5i ti\u1ebfp x\u00fac l\u00e0 gi\u1edbi thi\u1ec7u kh\u00e1ch h\u00e0ng, h\u1ecfi v\u1ec1 ph\u01b0\u01a1ng th\u1ee9c kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u01b0\u1ee3c th\u00f4ng tin v\u1ec1 c\u00f4ng ty. Qua \u0111\u00f3 lu\u1eadt s\u01b0 \u0111\u01b0\u1ee3c bi\u1ebft kh\u00e1ch h\u00e0ng c\u00f3 m\u1ed9t ng\u00f4i nh\u00e0, mu\u1ed1n cho ng\u01b0\u1eddi quen l\u00e0 ng\u01b0\u1eddi n\u01b0\u1edbc ngo\u00e0i \u1edf, nh\u01b0ng ch\u01b0a bi\u1ebft l\u00e0m h\u1ee3p \u0111\u1ed3ng theo h\u00ecnh th\u1ee9c cho m\u01b0\u1ee3n nh\u00e0 \u0111\u1ec3 \u1edf hay cho thu\u00ea nh\u00e0.<\/p>\n Quan ni\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 mu\u1ed1n l\u1eadp h\u1ee3p \u0111\u1ed3ng cho m\u01b0\u1ee3n nh\u00e0 \u0111\u1ec3 \u1edf, v\u00ec th\u1ef1c ch\u1ea5t hai b\u00ean quen bi\u1ebft nhau, c\u00f3 l\u1ea5y ti\u1ec1n thu\u00ea nh\u00e0 c\u0169ng kh\u00f4ng \u0111\u00e1ng bao nhi\u00eau. Ng\u01b0\u1eddi n\u01b0\u1edbc ngo\u00e0i s\u1ebd tr\u1ea3 ti\u1ec1n thu\u00ea nh\u00e0 b\u1eb1ng vi\u1ec7c d\u1ea1y cho ch\u1ee7 nh\u00e0 h\u1ecdc ti\u1ebfng Anh, do v\u1eady s\u1ebd kh\u00f4ng c\u00f3 ph\u00ed cho thu\u00ea nh\u00e0. Tuy nhi\u00ean lu\u1eadt s\u01b0 nh\u1eadn th\u1ea5y vi\u1ec7c l\u1eadp h\u1ee3p \u0111\u1ed3ng cho m\u01b0\u1ee3n nh\u00e0 \u1edf c\u00f3 nhi\u1ec1u r\u1ee7i ro h\u01a1n v\u00ec s\u1ebd ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi s\u1ef1 ki\u1ec3m tra c\u1ee7a c\u00e1c c\u01a1 quan h\u1ed9 t\u1ecbch, c\u01a1 quan thu\u1ebf li\u00ean quan \u0111\u1ebfn vi\u1ec7c tr\u1ed1n thu\u1ebf cho thu\u00ea nh\u00e0. Ngo\u00e0i ra, c\u00f2n c\u00f3 nh\u1eefng r\u1ee7i ro kh\u00e1c n\u1ebfu ng\u01b0\u1eddi \u1edf nh\u1edf kh\u00f4ng c\u00f3 thi\u1ec7n ch\u00ed v\u1edbi ch\u1ee7 nh\u00e0.<\/p>\n Nh\u1eefng th\u00f4ng tin c\u1ee7a lu\u1eadt s\u01b0 c\u00f3 th\u1ec3 g\u00e2y hoang mang cho kh\u00e1ch h\u00e0ng v\u1ec1 m\u1ee9c \u0111\u1ed9 r\u1ee7i ro c\u1ee7a s\u1ef1 vi\u1ec7c, nh\u01b0ng lu\u1eadt s\u01b0 \u0111\u00e3 \u0111\u01b0a cho kh\u00e1ch h\u00e0ng m\u1ed9t gi\u1ea3i ph\u00e1p kh\u00e1c, \u0111\u00f3 l\u00e0 l\u1eadp h\u1ee3p \u0111\u1ed3ng cho thu\u00ea v\u1edbi m\u1ee9c thu\u1ebf thu\u00ea nh\u00e0 do ng\u01b0\u1eddi thu\u00ea ch\u1ecbu. Vi\u1ec7c l\u1eadp h\u1ee3p \u0111\u1ed3ng ch\u1eb7t ch\u1ebd s\u1ebd h\u1ea1n ch\u1ebf nh\u1eefng r\u1ee7i ro c\u00f3 th\u1ec3 x\u1ea3y ra. M\u1eb7t kh\u00e1c, m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 cho vi\u1ec7c l\u1eadp h\u1ee3p \u0111\u1ed3ng cho thu\u00ea nh\u00e0 hay h\u1ee3p \u0111\u1ed3ng cho m\u01b0\u1ee3n nh\u00e0 \u0111\u1ec3 \u1edf c\u0169ng kh\u00f4ng ch\u00eanh l\u1ec7ch nhi\u1ec1u m\u00e0 l\u1ea1i \u0111\u1ea3m b\u1ea3o cho quy\u1ec1n l\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng. T\u1eeb s\u1ef1 t\u01b0 v\u1ea5n \u0111\u00f3 c\u1ee7a lu\u1eadt s\u01b0 m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 y\u00ean t\u00e2m s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd c\u1ee7a lu\u1eadt s\u01b0. Lu\u1eadt s\u01b0 c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 cho kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh \u0111\u00e0m ph\u00e1n h\u1ee3p \u0111\u1ed3ng v\u00e0 \u0111\u1ea3m b\u1ea3o b\u00ed m\u1eadt th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng li\u00ean quan \u0111\u1ebfn vi\u1ec7c cho thu\u00ea nh\u00e0.<\/p>\n T\u01b0 v\u1ea5n lao \u0111\u1ed9ng<\/strong> c\u0169ng l\u00e0 m\u1ed9t n\u1ed9i dung kh\u00e1ch h\u00e0ng hay nh\u1edd \u0111\u1ebfn s\u1ef1 t\u01b0 v\u1ea5n c\u1ee7a lu\u1eadt s\u01b0. Ng\u01b0\u1eddi \u0111\u1ebfn nh\u1edd t\u01b0 v\u1ea5n th\u01b0\u1eddng l\u00e0 ng\u01b0\u1eddi lao \u0111\u1ed9ng, c\u00f3 th\u1ec3 do b\u1ecb sa th\u1ea3i. Cho r\u1eb1ng m\u00ecnh b\u1ecb sa th\u1ea3i tr\u00e1i ph\u00e1p lu\u1eadt n\u00ean t\u00e2m tr\u1ea1ng c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng th\u01b0\u1eddng r\u1ea5t b\u1ee9c x\u00fac. Do v\u1eady, lu\u1eadt s\u01b0 ph\u1ea3i h\u1ea1n ch\u1ebf \u0111\u01b0\u1ee3c nh\u1eefng b\u1ee9c x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua vi\u1ec7c h\u1ecfi t\u1eebng v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn v\u1ee5 vi\u1ec7c: h\u1ecd b\u1ecb sa th\u1ea3i t\u1eeb bao gi\u1edd, l\u00fd do h\u1ecd b\u1ecb sa th\u1ea3i, ng\u01b0\u1eddi s\u1eed d\u1ee5ng lao \u0111\u1ed9ng \u0111\u00e3 ti\u1ebfn h\u00e0nh nh\u1eefng th\u1ee7 t\u1ee5c g\u00ec khi sa th\u1ea3i h\u1ecd: c\u00f3 h\u1ecdp k\u1ec9 lu\u1eadt kh\u00f4ng, c\u00f3 th\u00f4ng b\u00e1o cho h\u1ecd kh\u00f4ng, c\u00f3 bi\u00ean b\u1ea3n kh\u00f4ng\u2026 Ngo\u00e0i nh\u1eefng v\u1ea5n \u0111\u1ec1 \u0111\u00f3, lu\u1eadt s\u01b0 c\u00f2n ph\u1ea3i h\u1ecfi h\u1ecd hai b\u00ean \u0111\u00e3 c\u00f3 h\u00f2a gi\u1ea3i g\u00ec v\u1edbi nhau ch\u01b0a. Vi\u1ec7c x\u00e1c \u0111\u1ecbnh th\u00f4ng tin v\u1ec1 s\u1ef1 sa th\u1ea3i b\u1ea5t h\u1ee3p ph\u00e1p c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng s\u1ebd kh\u00f4ng c\u00f3 \u00fd ngh\u0129a g\u00ec n\u1ebfu hai b\u00ean \u0111\u00e3 c\u00f3 h\u00f2a gi\u1ea3i v\u1edbi nhau v\u00e0 th\u1ed1ng nh\u1ea5t m\u1ed9t ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft. D\u00f9 ph\u01b0\u01a1ng \u00e1n \u0111\u00f3 c\u00f3 \u0111\u01b0\u1ee3c hai b\u00ean th\u1ef1c hi\u1ec7n hay kh\u00f4ng nh\u01b0ng vi\u1ec7c h\u00f2a gi\u1ea3i th\u00e0nh b\u1eb1ng m\u1ed9t bi\u00ean b\u1ea3n c\u0169ng khi\u1ebfn ng\u01b0\u1eddi lao \u0111\u1ed9ng kh\u00f4ng th\u1ec3 kh\u1edfi ki\u1ec7n \u0111\u01b0\u1ee3c ng\u01b0\u1eddi s\u1eed d\u1ee5ng lao \u0111\u1ed9ng. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, lu\u1eadt s\u01b0 n\u00ean khuy\u00ean kh\u00e1ch h\u00e0ng c\u00e1ch t\u1ed1t nh\u1ea5t l\u00e0 th\u01b0\u01a1ng l\u01b0\u1ee3ng l\u1ea1i v\u1edbi ng\u01b0\u1eddi s\u1eed d\u1ee5ng lao \u0111\u1ed9ng, tr\u00e1nh vi\u1ec7c theo \u0111u\u1ed5i m\u1ed9t v\u1ee5 ki\u1ec7n d\u00e0i, kh\u00f4ng c\u00f3 \u00edch v\u00e0 kh\u00f4ng \u0111\u1ea1t hi\u1ec7u qu\u1ea3 kinh t\u1ebf<\/p>\n Vi\u1ec7c t\u00ecn hi\u1ec3u nh\u1eefng th\u00f4ng tin \u0111\u00f3 ngay trong l\u1ea7n \u0111\u1ea7u ti\u00ean ti\u1ebfp x\u00fac v\u00e0 \u0111\u01b0a ra \u0111\u01b0\u1ee3c s\u1ef1 t\u01b0 v\u1ea5n ch\u00ednh x\u00e1c kh\u00f4ng h\u1ec1 d\u1ec5. M\u00e0 k\u00e9o d\u00e0i th\u00ec lu\u1eadt s\u01b0 s\u1ebd m\u1ea5t nhi\u1ec1u th\u1eddi gian m\u00e0 ch\u01b0a ch\u1eafc \u0111\u00e3 k\u00ed \u0111\u01b0\u1ee3c h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd. Do v\u1eady, lu\u1eadt s\u01b0 c\u1ea7n kh\u00e9o l\u00e9o l\u00e1i h\u01b0\u1edbng tr\u00f2 chuy\u1ec7n \u0111\u1ebfn nh\u1eefng n\u1ed9i dung m\u00e0 m\u00ecnh quan t\u00e2m, t\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng h\u01b0\u1edbng ch\u00ednh x\u00e1c. Lu\u1eadt s\u01b0 c\u00f3 th\u1ec3 \u0111\u01b0a ra b\u1ea3ng ch\u00e0o d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd v\u1ec1 vi\u1ec7c s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng th\u01b0\u01a1ng l\u01b0\u1ee3ng, nh\u01b0ng tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng h\u1ee9a h\u1eb9n v\u1ec1 k\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng. Lu\u1eadt s\u01b0 c\u0169ng kh\u00f4ng th\u1ec3 t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng kh\u1edfi ki\u1ec7n d\u00f9 bi\u1ebft s\u1ebd b\u1ea5t l\u1ee3i cho kh\u00e1ch h\u00e0ng ch\u1ec9 v\u00ec ph\u00ed d\u1ecbch v\u1ee5 lu\u1eadt s\u01b0 thu \u0111\u01b0\u1ee3c cao h\u01a1n<\/p>\n L\u1eddi k\u1ebft: \u00bb\u00a0T\u01b0 v\u1ea5n lu\u1eadt h\u00ecnh s\u1ef1<\/a><\/p>\n
\n\u0110i\u1ec1u n\u00e0y kh\u00e1 ph\u1ed5 bi\u1ebfn v\u00ec hi\u1ec7n t\u1ea1i, \u0111i\u1ec7n tho\u1ea1i l\u00e0 ph\u01b0\u01a1ng ti\u1ec7n li\u00ean l\u1ea1c nhanh v\u00e0 h\u1eefu hi\u1ec7u. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a ch\u00fang ta qua ng\u01b0\u1eddi quen, qua kh\u00e1ch h\u00e0ng c\u0169 c\u1ee7a ch\u00fang ta hay h\u1ecd th\u1ea5t th\u00f4ng tin c\u1ee7a ch\u00fang ta tr\u00ean b\u00e1o ch\u00ed. V\u00ec v\u1eady, h\u1ecd g\u1ecdi \u0111i\u1ec7n v\u1eeba c\u00f3 nhu c\u1ea7u t\u00ecm hi\u1ec3u, v\u1eeba mang t\u00ednh ch\u1ea5t th\u0103m d\u00f2. Nh\u1eadn nh\u1eefng cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i nh\u01b0 v\u1eady, lu\u1eadt s\u01b0 ph\u1ea3i n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c nh\u1eefng b\u1ea5t an c\u1ee7a kh\u00e1ch h\u00e0ng, th\u1ec3 hi\u1ec7n \u0111\u01b0\u1ee3c s\u1ef1 nhi\u1ec7t t\u00ecnh, l\u1ecbch s\u1ef1 c\u1ee7a lu\u1eadt s\u01b0 nh\u01b0ng l\u1ea1i kh\u00f4ng \u0111\u01b0\u1ee3c qu\u00e1 v\u1ed3 v\u1eadp v\u1edbi y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u1ea7u ti\u00ean, lu\u1eadt s\u01b0 ph\u1ea3i gi\u1edbi thi\u1ec7u t\u00ean m\u00ecnh, t\u00ean v\u0103n ph\u00f2ng\/c\u00f4ng ty lu\u1eadt c\u1ee7a m\u00ecnh d\u00f9 kh\u00e1ch h\u00e0ng \u0111\u00e3 bi\u1ebft h\u1ecd g\u1ecdi \u0111\u1ebfn \u0111\u00e2u v\u00e0 c\u00f3 khi c\u00f2n y\u00eau c\u1ea7u g\u1eb7p tr\u1ef1c ti\u1ebfp ai. Lu\u1eadt s\u01b0 c\u0169ng ph\u1ea3i h\u1ecfi \u0111\u01b0\u1ee3c nh\u1eefng th\u00f4ng tin v\u1ec1 ng\u01b0\u1eddi \u0111ang n\u00f3i chuy\u1ec7n v\u1edbi m\u00ecnh, xem h\u1ecd c\u00f3 ph\u1ea3i l\u00e0 ng\u01b0\u1eddi y\u00eau c\u1ea7u v\u00e0 ng\u01b0\u1eddi c\u00f3 li\u00ean quan \u0111\u1ebfn n\u1ed9i dung c\u00f4ng vi\u1ec7c y\u00eau c\u1ea7u hay kh\u00f4ng. C\u00f3 nh\u1eefng tr\u01b0\u1eddng h\u1ee3p, ng\u01b0\u1eddi \u0111ang n\u00f3i chuy\u1ec7n v\u1edbi lu\u1eadt s\u01b0 kh\u00f4ng ph\u1ea3i l\u00e0 ng\u01b0\u1eddi y\u00eau c\u1ea7u v\u00e0 c\u0169ng kh\u00f4ng c\u00f3 li\u00ean quan g\u00ec \u0111\u1ebfn c\u00f4ng vi\u1ec7c. V\u00ed d\u1ee5, m\u1ed9t y\u00eau c\u1ea7u t\u01b0 v\u1ea5n v\u1ec1 h\u1ee3p \u0111\u1ed3ng lao \u0111\u1ed9ng, nh\u01b0ng ng\u01b0\u1eddi g\u1ecdi \u0111i\u1ec7n \u0111\u1ebfn cho lu\u1eadt s\u01b0 kh\u00f4ng ph\u1ea3i l\u00e0 ng\u01b0\u1eddi lao \u0111\u1ed9ng, m\u00e0 l\u00e0 v\u1ee3 c\u1ee7a ng\u01b0\u1eddi \u0111\u00f3 ho\u1eb7c m\u1ed9t ng\u01b0\u1eddi b\u1ea1n n\u00e0o \u0111\u00f3 c\u1ee7a ng\u01b0\u1eddi v\u1ee3 \u0111\u1ec3 h\u1ecfi h\u1ed9 th\u00f4ng tin. Do v\u1eady lu\u1eadt s\u01b0 ph\u1ea3i h\u1ecfi r\u1ea5t r\u00f5 v\u1ec1 t\u01b0 c\u00e1ch ng\u01b0\u1eddi \u0111ang n\u00f3i chuy\u1ec7n v\u1edbi m\u00ecnh, th\u00f4ng tin t\u00f3m t\u1eaft n\u1ed9i dung c\u00f4ng vi\u1ec7c v\u00e0 ng\u01b0\u1eddi y\u00eau c\u1ea7u m\u00ecnh. T\u1eeb \u0111\u00f3, lu\u1eadt s\u01b0 \u01b0\u1edbc l\u01b0\u1ee3ng th\u1eddi gian t\u00ecm hi\u1ec3u c\u00e1c v\u0103n b\u1ea3n ph\u00e1p lu\u1eadt li\u00ean quan \u0111\u1ec3 \u0111\u01b0a ra m\u1ed9t cu\u1ed9c h\u1eb9n v\u1edbi ng\u01b0\u1eddi y\u00eau c\u1ea7u, c\u0169ng nh\u01b0 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i v\u00e0 c\u00e1c ph\u01b0\u01a1ng th\u1ee9c li\u00ean l\u1ea1c v\u1edbi h\u1ecd. Nh\u1eefng th\u00f4ng tin lu\u1eadt s\u01b0 t\u00ecm hi\u1ec3u \u0111\u01b0\u1ee3c s\u1ebd gi\u00fap lu\u1eadt s\u01b0 chu\u1ea9n b\u1ecb t\u1ed1t cho cu\u1ed9c g\u1eb7p tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/p>\n
\n<\/strong>Ti\u1ebfp x\u00fac v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 t\u00ecm hi\u1ec3u y\u00eau c\u1ea7u t\u01b0 v\u1ea5n \u0111\u01b0\u1ee3c v\u00ed nh\u01b0 ng\u01b0\u1eddi \u0111ang t\u00ecm \u0111\u01b0\u1eddng \u0111\u1ec3 m\u1edf ra c\u00e1nh c\u1eeda cho m\u00ecnh. Lu\u1eadt s\u01b0 s\u1ebd m\u1edf ra \u0111\u01b0\u1ee3c c\u00e1nh c\u1eeda n\u00e0o: m\u1ed9t h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd c\u00f3 l\u1ee3i cho m\u00ecnh v\u00e0 kh\u00e1ch h\u00e0ng, hay m\u1ed9t h\u1ee3p \u0111\u1ed3ng ch\u1ec9 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c l\u1ee3i \u00edch c\u1ee7a m\u00ecnh, ho\u1eb7c l\u00e0 ch\u1eb3ng \u0111\u01b0\u1ee3c g\u00ec c\u1ea3\u2026 ph\u1ee5 thu\u1ed9c v\u00e0o ch\u00ednh nh\u1eefng k\u0129 n\u0103ng c\u1ee7a lu\u1eadt s\u01b0. Kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng bao gi\u1edd quay l\u1ea1i v\u1edbi lu\u1eadt s\u01b0 g\u00e2y cho h\u1ecd \u1ea5n t\u01b0\u1ee3ng kh\u00f4ng t\u1ed1t ngay trong l\u1ea7n ti\u1ebfp x\u00fac \u0111\u1ea7u ti\u00ean.<\/strong><\/p>\n