{"id":33248,"date":"2018-09-23T14:25:00","date_gmt":"2018-09-23T07:25:00","guid":{"rendered":"https:\/\/luatsubaoho.com\/phapluat\/?p=33248"},"modified":"2022-07-04T08:05:56","modified_gmt":"2022-07-04T01:05:56","slug":"bo-quy-tac-dao-duc-ung-xu-nghe-nghiep-luat-su-viet-nam-2019","status":"publish","type":"post","link":"https:\/\/luatsubaoho.com\/phapluat\/bo-quy-tac-dao-duc-ung-xu-nghe-nghiep-luat-su-viet-nam-2019\/","title":{"rendered":"B\u1ed9 quy t\u1eafc \u0111\u1ea1o \u0111\u1ee9c \u1ee9ng x\u1eed ngh\u1ec1 nghi\u1ec7p lu\u1eadt s\u01b0 Vi\u1ec7t Nam 2019"},"content":{"rendered":"\n

B\u1ed9 quy t\u1eafc \u0111\u1ea1o \u0111\u1ee9c \u1ee9ng x\u1eed ngh\u1ec1 nghi\u1ec7p lu\u1eadt s\u01b0 Vi\u1ec7t Nam m\u0103m 2019 \u0111\u01b0\u1ee3c ban h\u00e0nh k\u00e8m theo Quy\u1ebft \u0111\u1ecbnh 201\/Q\u0110-H\u0110LSTQ quy \u0111\u1ecbnh v\u1ec1 vi\u1ec7c ban h\u00e0nh b\u1ed9 quy t\u1eafc \u0111\u1ea1o \u0111\u1ee9c v\u00e0 \u1ee9ng x\u1eed ngh\u1ec1 nghi\u1ec7p Lu\u1eadt s\u01b0 Vi\u1ec7t Nam thay th\u1ebf cho b\u1ed9 quy t\u1eafc c\u0169, c\u00f3 hi\u1ec7u l\u1ef1c t\u1eeb ng\u00e0y 13\/12\/2019.\u00a0<\/p>\n\n\n\n
\n

LI\u00caN \u0110O\u00c0N LU\u1eacT S\u01af VI\u1ec6T NAM
H\u1ed8I \u0110\u1ed2NG LU\u1eacT S\u01af TO\u00c0N QU\u1ed0C
\u2014\u2014-<\/strong><\/p>\n

S\u1ed1:\u00a0201\/Q\u0110-H\u0110LSTQ<\/p>\n<\/td>\n

\n

C\u1ed8NG H\u00d2A X\u00c3 H\u1ed8I CH\u1ee6 NGH\u0128A VI\u1ec6T NAM
\u0110\u1ed9c l\u1eadp \u2013 T\u1ef1 do \u2013 H\u1ea1nh ph\u00fac
\u2014\u2014\u2014\u2014\u2014<\/strong><\/p>\n

H\u00e0 N\u1ed9i<\/em>, ng\u00e0y\u00a0<\/em>13<\/em>\u00a0th\u00e1ng\u00a0<\/em>12<\/em>\u00a0n\u0103m\u00a0<\/em>2019<\/em><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

QUY\u1ebeT \u0110\u1ecaNH<\/strong><\/p>\n

V\u1ec0 VI\u1ec6C BAN H\u00c0NH B\u1ed8 QUY T\u1eaeC \u0110\u1ea0O \u0110\u1ee8C V\u00c0 \u1ee8NG X\u1eec NGH\u1ec0 NGHI\u1ec6P LU\u1eacT S\u01af VI\u1ec6T NAM<\/strong><\/p>\n

H\u1ed8I \u0110\u1ed2NG LU\u1eacT S\u01af TO\u00c0N QU\u1ed0C<\/p>\n

C\u0103n c\u1ee9 Lu\u1eadt Lu\u1eadt s\u01b0;<\/em><\/p>\n

C\u0103n c\u1ee9 \u0110i\u1ec1u l\u1ec7 Li\u00ean \u0111o\u00e0n Lu\u1eadt s\u01b0 Vi\u1ec7t Nam \u0111\u01b0\u1ee3c B\u1ed9 tr\u01b0\u1edfng B\u1ed9 T\u01b0 ph\u00e1p ph\u00ea duy\u1ec7t t\u1ea1i Quy\u1ebft \u0111\u1ecbnh s\u1ed1 1573\/Q\u0110-BTP ng\u00e0y 28 th\u00e1ng 8 n\u0103m 2015;<\/em><\/p>\n

C\u0103n c\u1ee9 Quy ch\u1ebf l\u00e0m vi\u1ec7c c\u1ee7a H\u1ed9i \u0111\u1ed3ng Lu\u1eadt s\u01b0 to\u00e0n qu\u1ed1c, Ban Th\u01b0\u1eddng v\u1ee5 Li\u00ean \u0111o\u00e0n, c\u00e1c c\u01a1 quan gi\u00fap vi\u1ec7c v\u00e0 \u0111\u01a1n v\u1ecb tr\u1ef1c thu\u1ed9c Li\u00ean \u0111o\u00e0n Lu\u1eadt s\u01b0 Vi\u1ec7t Nam (ban h\u00e0nh k\u00e8m theo Quy\u1ebft \u0111\u1ecbnh s\u1ed1 27\/Q\u0110-H\u0110LSTQ ng\u00e0y 4\/02\/2016 c\u1ee7a H\u1ed9i \u0111\u1ed3ng lu\u1eadt s\u01b0 to\u00e0n qu\u1ed1c);<\/em><\/p>\n

C\u0103n c\u1ee9 Ngh\u1ecb quy\u1ebft s\u1ed1 11\/NQ-H\u0110LSTQ ng\u00e0y 9\/10\/2019 c\u1ee7a H\u1ed9i \u0111\u1ed3ng Lu\u1eadt s\u01b0 to\u00e0n qu\u1ed1c nhi\u1ec7m k\u1ef3\u00a0<\/em>II<\/em>, phi\u00ean h\u1ecdp th\u1ee9 IX; K<\/em>\u1ebf<\/em>t qu\u1ea3 l\u1ea5y \u00fd ki\u1ebfn c\u1ee7a H\u1ed9i \u0111\u1ed3ng Lu\u1eadt s\u01b0 to\u00e0n qu\u1ed1c th\u00f4ng qua B\u1ed9 Quy t\u1eafc \u0110\u1ea1o \u0111\u1ee9c v\u00e0 \u1ee9ng x<\/em>\u1eed\u00a0<\/em>ngh\u1ec1 nghi\u1ec7p lu\u1eadt s\u01b0 Vi\u1ec7t Nam theo T\u1edd tr\u00ecnh s\u1ed1 06\/TTr-BTV ng\u00e0y 13\/11\/2019 c\u1ee7a Ban Th\u01b0\u1eddng v\u1ee5 Li\u00ean \u0111o\u00e0n;<\/em><\/p>\n

X\u00e9t \u0111\u1ec1 ngh\u1ecb c\u1ee7a Ban Th\u01b0\u1eddng v\u1ee5 Li\u00ean \u0111o\u00e0n Lu\u1eadt s\u01b0 Vi\u1ec7t Nam,<\/em><\/p>\n

QUY\u1ebeT \u0110\u1ecaNH:<\/strong><\/p>\n

\u0110i\u1ec1u 1.<\/strong><\/span>\u00a0Ban h\u00e0nh k\u00e8m theo Quy\u1ebft \u0111\u1ecbnh n\u00e0y B\u1ed9 Quy t\u1eafc \u0110\u1ea1o \u0111\u1ee9c v\u00e0 \u1ee9ng x\u1eed ngh\u1ec1 nghi\u1ec7p lu\u1eadt s\u01b0 Vi\u1ec7t Nam g\u1ed3m L\u1eddi n\u00f3i \u0111\u1ea7u, 06 Ch\u01b0\u01a1ng v\u00e0 32 Quy t\u1eafc. B\u1ed9 Quy t\u1eafc n\u00e0y thay th\u1ebf Quy t\u1eafc \u0110\u1ea1o \u0111\u1ee9c v\u00e0 \u1ee9ng x\u1eed ngh\u1ec1 nghi\u1ec7p lu\u1eadt s\u01b0 Vi\u1ec7t Nam \u0111\u01b0\u1ee3c H\u1ed9i \u0111\u1ed3ng lu\u1eadt s\u01b0 to\u00e0n qu\u1ed1c th\u00f4ng qua v\u00e0 ban h\u00e0nh ng\u00e0y 20 th\u00e1ng 7 n\u0103m 2011.<\/p>\n

\u0110i\u1ec1u 2.<\/strong>\u00a0<\/span>B\u1ed9 Quy t\u1eafc \u0110\u1ea1o \u0111\u1ee9c v\u00e0 \u1ee8ng x\u1eed ngh\u1ec1 nghi\u1ec7p lu\u1eadt s\u01b0 Vi\u1ec7t Nam l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 x\u00e2y d\u1ef1ng c\u00e1c gi\u00e1 tr\u1ecb chu\u1ea9n m\u1ef1c c\u1ee7a ngh\u1ec1 lu\u1eadt s\u01b0; th\u1ef1c hi\u1ec7n vi\u1ec7c gi\u00e1m s\u00e1t, xem x\u00e9t khen th\u01b0\u1edfng, gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i, t\u1ed1 c\u00e1o, x\u1eed l\u00fd k\u1ef7 lu\u1eadt \u0111\u1ed1i v\u1edbi lu\u1eadt s\u01b0 trong ph\u1ea1m vi t\u1ed5 ch\u1ee9c x\u00e3 h\u1ed9i \u2013 ngh\u1ec1 nghi\u1ec7p lu\u1eadt s\u01b0.<\/p>\n

\u0110i\u1ec1u 3.<\/strong>\u00a0<\/span>Lu\u1eadt s\u01b0 th\u00e0nh vi\u00ean Li\u00ean \u0111o\u00e0n Lu\u1eadt s\u01b0 Vi\u1ec7t Nam c\u00f3 ngh\u0129a v\u1ee5 tu\u00e2n th\u1ee7 v\u00e0 th\u1ef1c hi\u1ec7n B\u1ed9 Quy t\u1eafc n\u00e0y.<\/p>\n

\u0110i\u1ec1u 4.<\/strong>\u00a0<\/span>Quy\u1ebft \u0111\u1ecbnh n\u00e0y c\u00f3 hi\u1ec7u l\u1ef1c k\u1ec3 t\u1eeb ng\u00e0y k\u00fd.<\/p>\n

Ban Th\u01b0\u1eddng v\u1ee5 Li\u00ean \u0111o\u00e0n Lu\u1eadt s\u01b0 Vi\u1ec7t Nam gi\u1ea3i th\u00edch, h\u01b0\u1edbng d\u1eabn chi ti\u1ebft c\u00e1c quy t\u1eafc trong B\u1ed9 Quy t\u1eafc n\u00e0y.<\/p>\n

\u0110i\u1ec1u 5.<\/strong><\/span>\u00a0\u1ee6y vi\u00ean H\u1ed9i \u0111\u1ed3ng lu\u1eadt s\u01b0 to\u00e0n qu\u1ed1c, \u1ee6y vi\u00ean Ban Th\u01b0\u1eddng v\u1ee5, c\u00e1c \u1ee6y ban, \u0110\u01a1n v\u1ecb tr\u1ef1c thu\u1ed9c Li\u00ean \u0111o\u00e0n Lu\u1eadt s\u01b0 Vi\u1ec7t Nam, Ban Ch\u1ee7 nhi\u1ec7m c\u00e1c \u0110o\u00e0n Lu\u1eadt s\u01b0, c\u00e1c lu\u1eadt s\u01b0 th\u00e0nh vi\u00ean Li\u00ean \u0111o\u00e0n, T\u1ed5ng th\u01b0 k\u00fd Li\u00ean \u0111o\u00e0n v\u00e0 c\u00e1c c\u00e1 nh\u00e2n, t\u1ed5 ch\u1ee9c c\u00f3 li\u00ean quan ch\u1ecbu tr\u00e1ch nhi\u1ec7m thi h\u00e0nh Quy\u1ebft \u0111\u1ecbnh n\u00e0y.\/.<\/p>\n\n\n\n
\n

N\u01a1i nh\u1eadn:<\/em><\/strong>
\u2013 C\u00e1c \u0110o\u00e0n lu\u1eadt s\u01b0;
\u2013 B\u1ed9 T\u01b0 ph\u00e1p (\u0111\u1ec3 b\/c);
\u2013 C\u1ee5c B\u1ed5 tr\u1ee3 t\u01b0 ph\u00e1p \u2013 BTP;
\u2013 L\u01b0u: VPL\u0110.<\/p>\n<\/td>\n

\n

TM. H\u1ed8I \u0110\u1ed2NG LU\u1eacT S\u01af TO\u00c0N QU\u1ed0C
CH\u1ee6 T\u1ecaCH


LS.TS \u0110\u1ed7 Ng\u1ecdc Th\u1ecbnh<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Download \u2013 t\u1ea3i:<\/strong> quy t\u1eafc \u0111\u1ea1o \u0111\u1ee9c<\/strong> v\u00e0 \u1ee9ng x\u1eed ngh\u1ec1 nghi\u1ec7p lu\u1eadt s\u01b0 vi\u1ec7t nam<\/a><\/p>\n

B\u1ed8 QUY T\u1eaeC<\/strong><\/span><\/p>\n

\u0110\u1ea0O \u0110\u1ee8C V\u00c0 \u1ee8NG X\u1eec NGH\u1ec0 NGHI\u1ec6P LU\u1eacT S\u01af VI\u1ec6T NAM
(Ban h\u00e0nh k\u00e8m theo Quy\u1ebft \u0111\u1ecbnh s<\/em>\u1ed1 201<\/em>\/Q\u0110-H\u0110LSTQ ng\u00e0y<\/em>\u00a013\/12<\/em>\/2019 c\u1ee7a H\u1ed9i \u0111<\/em>\u1ed3<\/em>ng lu\u1eadt s\u01b0 to\u00e0n qu\u1ed1c)<\/em><\/p>\n

L\u1edcI N\u00d3I \u0110\u1ea6U<\/strong><\/p>\n

Ngh\u1ec1 lu\u1eadt s\u01b0 \u1edf Vi\u1ec7t Nam l\u00e0 m\u1ed9t ngh\u1ec1 cao qu\u00fd, b\u1edfi ho\u1ea1t \u0111\u1ed9ng ngh\u1ec1 nghi\u1ec7p c\u1ee7a lu\u1eadt s\u01b0 nh\u1eb1m m\u1ee5c \u0111\u00edch g\u00f3p ph\u1ea7n b\u1ea3o v\u1ec7 c\u00f4ng l\u00fd, b\u1ea3o v\u1ec7 \u0111\u1ed9c l\u1eadp, ch\u1ee7 quy\u1ec1n, th\u1ed1ng nh\u1ea5t v\u00e0 to\u00e0n v\u1eb9n l\u00e3nh th\u1ed5 c\u1ee7a T\u1ed5 qu\u1ed1c; g\u00f3p ph\u1ea7n ph\u00e1t tri\u1ec3n kinh t\u1ebf \u2013 x\u00e3 h\u1ed9i, v\u00ec s\u1ef1 nghi\u1ec7p d\u00e2n gi\u00e0u, n\u01b0\u1edbc m\u1ea1nh, x\u00e3 h\u1ed9i d\u00e2n ch\u1ee7, c\u00f4ng b\u1eb1ng, v\u0103n minh.<\/p>\n

T\u00ednh chuy\u00ean nghi\u1ec7p v\u00e0 \u0111\u1ea1o \u0111\u1ee9c ngh\u1ec1 nghi\u1ec7p l\u00e0 n\u1ec1n t\u1ea3ng c\u01a1 b\u1ea3n c\u1ee7a ngh\u1ec1 lu\u1eadt s\u01b0. Lu\u1eadt s\u01b0 ph\u1ea3i c\u00f3 b\u1ed5n ph\u1eadn t\u1ef1 m\u00ecnh n\u00e2ng cao tr\u00ecnh \u0111\u1ed9, k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n; n\u00eau g\u01b0\u01a1ng trong vi\u1ec7c t\u00f4n tr\u1ecdng, ch\u1ea5p h\u00e0nh ph\u00e1p lu\u1eadt; t\u1ef1 gi\u00e1c tu\u00e2n th\u1ee7 c\u00e1c quy t\u1eafc \u0111\u1ea1o \u0111\u1ee9c v\u00e0 \u1ee9ng x\u1eed ngh\u1ec1 nghi\u1ec7p trong ho\u1ea1t \u0111\u1ed9ng h\u00e0nh ngh\u1ec1, trong l\u1ed1i s\u1ed1ng v\u00e0 giao ti\u1ebfp x\u00e3 h\u1ed9i.<\/p>\n

B\u1ed9 Quy t\u1eafc \u0110\u1ea1o \u0111\u1ee9c v\u00e0 \u1ee8ng x\u1eed ngh\u1ec1 nghi\u1ec7p lu\u1eadt s\u01b0 quy \u0111\u1ecbnh nh\u1eefng chu\u1ea9n m\u1ef1c v\u1ec1 \u0111\u1ea1o \u0111\u1ee9c v\u00e0 \u1ee9ng x\u1eed ngh\u1ec1 nghi\u1ec7p, l\u00e0 th\u01b0\u1edbc \u0111o ph\u1ea9m ch\u1ea5t \u0111\u1ea1o \u0111\u1ee9c v\u00e0 tr\u00e1ch nhi\u1ec7m ngh\u1ec1 nghi\u1ec7p c\u1ee7a lu\u1eadt s\u01b0. M\u1ed7i lu\u1eadt s\u01b0 ph\u1ea3i l\u1ea5y B\u1ed9 Quy t\u1eafc \u0110\u1ea1o \u0111\u1ee9c v\u00e0 \u1ee8ng x\u1eed ngh\u1ec1 nghi\u1ec7p lu\u1eadt s\u01b0 l\u00e0m khu\u00f4n m\u1eabu cho s\u1ef1 \u1ee9ng x\u1eed v\u00e0 tu d\u01b0\u1ee1ng, r\u00e8n luy\u1ec7n \u0111\u1ec3 gi\u1eef g\u00ecn uy t\u00edn ngh\u1ec1 nghi\u1ec7p, thanh danh c\u1ee7a lu\u1eadt s\u01b0, x\u1ee9ng \u0111\u00e1ng v\u1edbi s\u1ef1 t\u00f4n vinh c\u1ee7a x\u00e3 h\u1ed9i.<\/p>\n

Ch\u01b0\u01a1ng I.\u00a0<\/strong>QUY T\u1eaeC CHUNG<\/strong><\/span><\/p>\n

Quy t\u1eafc 1. S\u1ee9 m\u1ec7nh c\u1ee7a lu\u1eadt s\u01b0<\/strong><\/span><\/p>\n

Lu\u1eadt s\u01b0 c\u00f3 s\u1ee9 m\u1ec7nh b\u1ea3o v\u1ec7 quy\u1ec1n con ng\u01b0\u1eddi, quy\u1ec1n c\u00f4ng d\u00e2n, b\u1ea3o v\u1ec7 quy\u1ec1n v\u00e0 l\u1ee3i \u00edch h\u1ee3p ph\u00e1p c\u1ee7a c\u00e1c c\u00e1 nh\u00e2n, t\u1ed5 ch\u1ee9c, c\u01a1 quan, b\u1ea3o v\u1ec7 s\u1ef1 \u0111\u1ed9c l\u1eadp c\u1ee7a t\u01b0 ph\u00e1p, g\u00f3p ph\u1ea7n b\u1ea3o v\u1ec7 c\u00f4ng l\u00fd, c\u00f4ng b\u1eb1ng, ph\u00e1t tri\u1ec3n kinh t\u1ebf \u2013 x\u00e3 h\u1ed9i v\u00e0 x\u00e2y d\u1ef1ng nh\u00e0 n\u01b0\u1edbc ph\u00e1p quy\u1ec1n Vi\u1ec7t Nam x\u00e3 h\u1ed9i ch\u1ee7 ngh\u0129a.<\/p>\n

Quy t\u1eafc 2. \u0110\u1ed9c l\u1eadp, trung th\u1ef1c, t\u00f4n tr\u1ecdng s\u1ef1 th\u1eadt kh\u00e1ch quan<\/strong><\/span><\/p>\n

Lu\u1eadt s\u01b0 ph\u1ea3i \u0111\u1ed9c l\u1eadp, trung th\u1ef1c, t\u00f4n tr\u1ecdng s\u1ef1 th\u1eadt kh\u00e1ch quan, kh\u00f4ng v\u00ec l\u1ee3i \u00edch v\u1eadt ch\u1ea5t, tinh th\u1ea7n ho\u1eb7c b\u1ea5t k\u1ef3 \u00e1p l\u1ef1c n\u00e0o kh\u00e1c \u0111\u1ec3 l\u00e0m tr\u00e1i ph\u00e1p lu\u1eadt v\u00e0 \u0111\u1ea1o \u0111\u1ee9c ngh\u1ec1 nghi\u1ec7p.<\/p>\n

Quy t\u1eafc 3. Gi\u1eef g\u00ecn danh d\u1ef1, uy t\u00edn v\u00e0 ph\u00e1t huy truy\u1ec1n th\u1ed1ng c\u1ee7a lu\u1eadt s\u01b0<\/strong><\/span><\/p>\n

3.1. Lu\u1eadt s\u01b0 coi tr\u1ecdng, b\u1ea3o v\u1ec7 danh d\u1ef1, uy t\u00edn c\u1ee7a \u0111\u1ed9i ng\u0169 lu\u1eadt s\u01b0 nh\u01b0 b\u1ea3o v\u1ec7 danh d\u1ef1, uy t\u00edn c\u1ee7a ch\u00ednh m\u00ecnh; x\u00e2y d\u1ef1ng, c\u1ee7ng c\u1ed1, duy tr\u00ec ni\u1ec1m tin c\u1ee7a kh\u00e1ch h\u00e0ng, c\u1ed9ng \u0111\u1ed3ng x\u00e3 h\u1ed9i v\u1edbi lu\u1eadt s\u01b0 v\u00e0 ngh\u1ec1 lu\u1eadt s\u01b0.<\/p>\n

3.2. Lu\u1eadt s\u01b0 c\u00f3 ngh\u0129a v\u1ee5 ph\u00e1t huy truy\u1ec1n th\u1ed1ng t\u1ed1t \u0111\u1eb9p c\u1ee7a ngh\u1ec1 lu\u1eadt s\u01b0; th\u01b0\u1eddng xuy\u00ean h\u1ecdc t\u1eadp n\u00e2ng cao tr\u00ecnh \u0111\u1ed9 chuy\u00ean m\u00f4n; gi\u1eef g\u00ecn ph\u1ea9m ch\u1ea5t, nh\u00e2n c\u00e1ch v\u00e0 uy t\u00edn ngh\u1ec1 nghi\u1ec7p; c\u00f3 th\u00e1i \u0111\u1ed9 \u1ee9ng x\u1eed \u0111\u00fang m\u1ef1c, c\u00f3 v\u0103n h\u00f3a trong h\u00e0nh ngh\u1ec1 v\u00e0 l\u1ed1i s\u1ed1ng; x\u1ee9ng \u0111\u00e1ng v\u1edbi s\u1ef1 tin c\u1eady, t\u00f4n tr\u1ecdng c\u1ee7a x\u00e3 h\u1ed9i \u0111\u1ed1i v\u1edbi lu\u1eadt s\u01b0 v\u00e0 ngh\u1ec1 lu\u1eadt s\u01b0.<\/p>\n

Quy t\u1eafc 4. Tham gia ho\u1ea1t \u0111\u1ed9ng c\u1ed9ng \u0111\u1ed3ng<\/strong><\/span><\/p>\n

4.1. Lu\u1eadt s\u01b0 lu\u00f4n s\u1eb5n s\u00e0ng v\u00e0 t\u00edch c\u1ef1c tham gia v\u00e0o nh\u1eefng ho\u1ea1t \u0111\u1ed9ng v\u00ec l\u1ee3i \u00edch chung c\u1ee7a c\u1ed9ng \u0111\u1ed3ng x\u00e3 h\u1ed9i, ph\u00f9 h\u1ee3p v\u1edbi ngh\u1ec1 nghi\u1ec7p c\u1ee7a lu\u1eadt s\u01b0.<\/p>\n

4.2. Lu\u1eadt s\u01b0 th\u1ef1c hi\u1ec7n tr\u1ee3 gi\u00fap ph\u00e1p l\u00fd b\u1eb1ng s\u1ef1 t\u1eadn t\u00e2m, v\u00f4 t\u01b0 v\u00e0 tr\u00e1ch nhi\u1ec7m ngh\u1ec1 nghi\u1ec7p nh\u01b0 \u0111\u1ed1i v\u1edbi c\u00e1c v\u1ee5 vi\u1ec7c c\u00f3 nh\u1eadn th\u00f9 lao.<\/p>\n

Ch\u01b0\u01a1ng II.\u00a0<\/strong>QUAN H\u1ec6 V\u1edaI KH\u00c1CH H\u00c0NG<\/strong><\/span><\/p>\n

M\u1ee5c 1. NH\u1eeeNG QUY T\u1eaeC C\u01a0 B\u1ea2N<\/strong><\/span><\/p>\n

Quy t\u1eafc 5. B\u1ea3o v\u1ec7 t\u1ed1t nh\u1ea5t quy\u1ec1n v\u00e0 l\u1ee3i \u00edch h\u1ee3p ph\u00e1p c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/span><\/p>\n

Lu\u1eadt s\u01b0 c\u00f3 ngh\u0129a v\u1ee5 t\u1eadn t\u00e2m v\u1edbi c\u00f4ng vi\u1ec7c, ph\u00e1t huy n\u0103ng l\u1ef1c, s\u1eed d\u1ee5ng ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n, k\u1ef9 n\u0103ng ngh\u1ec1 nghi\u1ec7p v\u00e0 c\u00e1c bi\u1ec7n ph\u00e1p h\u1ee3p ph\u00e1p \u0111\u1ec3 b\u1ea3o v\u1ec7 t\u1ed1t nh\u1ea5t quy\u1ec1n v\u00e0 l\u1ee3i \u00edch h\u1ee3p ph\u00e1p c\u1ee7a kh\u00e1ch h\u00e0ng theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u00e0 B\u1ed9 Quy t\u1eafc \u0110\u1ea1o \u0111\u1ee9c v\u00e0 \u1ee8ng x\u1eed ngh\u1ec1 nghi\u1ec7p lu\u1eadt s\u01b0 Vi\u1ec7t Nam.<\/p>\n

Quy t\u1eafc 6. T\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng<\/strong><\/span><\/p>\n

Lu\u1eadt s\u01b0 th\u1ef1c hi\u1ec7n vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd tr\u00ean c\u01a1 s\u1edf y\u00eau c\u1ea7u h\u1ee3p ph\u00e1p c\u1ee7a kh\u00e1ch h\u00e0ng, t\u00f4n tr\u1ecdng quy\u1ec1n, l\u1ee3i \u00edch h\u1ee3p ph\u00e1p v\u00e0 s\u1ef1 l\u1ef1a ch\u1ecdn c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

Quy t\u1eafc 7. Gi\u1eef b\u00ed m\u1eadt th\u00f4ng tin<\/strong><\/span><\/p>\n

7.1. Lu\u1eadt s\u01b0 c\u00f3 ngh\u0129a v\u1ee5 gi\u1eef b\u00ed m\u1eadt th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng khi th\u1ef1c hi\u1ec7n d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd v\u00e0 sau khi \u0111\u00e3 k\u1ebft th\u00fac d\u1ecbch v\u1ee5 \u0111\u00f3, tr\u1eeb tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd ho\u1eb7c theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

7.2. Lu\u1eadt s\u01b0 c\u00f3 tr\u00e1ch nhi\u1ec7m y\u00eau c\u1ea7u c\u00e1c \u0111\u1ed3ng nghi\u1ec7p c\u00f3 li\u00ean quan v\u00e0 nh\u00e2n vi\u00ean trong t\u1ed5 ch\u1ee9c h\u00e0nh ngh\u1ec1 c\u1ee7a m\u00ecnh cam k\u1ebft kh\u00f4ng ti\u1ebft l\u1ed9 nh\u1eefng b\u00ed m\u1eadt th\u00f4ng tin m\u00e0 h\u1ecd bi\u1ebft \u0111\u01b0\u1ee3c v\u00e0 lu\u1eadt s\u01b0 c\u00f3 tr\u00e1ch nhi\u1ec7m gi\u1ea3i th\u00edch r\u00f5\u00a0n\u1ebfu ti\u1ebft l\u1ed9 th\u00ec ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m tr\u01b0\u1edbc ph\u00e1p lu\u1eadt.<\/p>\n

Quy t\u1eafc 8. Th\u00f9 lao<\/strong><\/span><\/p>\n

Lu\u1eadt s\u01b0 ph\u1ea3i gi\u1ea3i th\u00edch cho kh\u00e1ch h\u00e0ng nh\u1eefng quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u1ec1 c\u0103n c\u1ee9 t\u00ednh th\u00f9 lao, ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n th\u00f9 lao; th\u00f4ng b\u00e1o r\u00f5 r\u00e0ng m\u1ee9c th\u00f9 lao, chi ph\u00ed cho kh\u00e1ch h\u00e0ng v\u00e0 m\u1ee9c th\u00f9 lao, chi ph\u00ed n\u00e0y ph\u1ea3i \u0111\u01b0\u1ee3c ghi trong h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd.<\/p>\n

Quy t\u1eafc 9. Nh\u1eefng vi\u1ec7c lu\u1eadt s\u01b0 kh\u00f4ng \u0111\u01b0\u1ee3c l\u00e0m trong quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng<\/strong><\/span><\/p>\n

9.1. Nh\u1eadn, chi\u1ebfm gi\u1eef, s\u1eed d\u1ee5ng ti\u1ec1n, t\u00e0i s\u1ea3n c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00e1i v\u1edbi th\u1ecfa thu\u1eadn gi\u1eefa lu\u1eadt s\u01b0 v\u00e0 kh\u00e1ch h\u00e0ng.<\/p>\n

9.2. G\u1ee3i \u00fd, \u0111\u1eb7t \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 kh\u00e1ch h\u00e0ng t\u1eb7ng cho t\u00e0i s\u1ea3n ho\u1eb7c l\u1ee3i \u00edch kh\u00e1c cho lu\u1eadt s\u01b0 ho\u1eb7c cha, m\u1eb9, v\u1ee3, ch\u1ed3ng, con, anh, ch\u1ecb, em c\u1ee7a lu\u1eadt s\u01b0.<\/p>\n

9.3. Nh\u1eadn ti\u1ec1n ho\u1eb7c b\u1ea5t k\u1ef3 l\u1ee3i \u00edch n\u00e0o kh\u00e1c t\u1eeb ng\u01b0\u1eddi th\u1ee9 ba \u0111\u1ec3 th\u1ef1c hi\u1ec7n ho\u1eb7c kh\u00f4ng th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c g\u00e2y thi\u1ec7t h\u1ea1i \u0111\u1ebfn l\u1ee3i \u00edch c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

9.4. T\u1ea1o ra ho\u1eb7c l\u1ee3i d\u1ee5ng c\u00e1c t\u00ecnh hu\u1ed1ng x\u1ea5u, nh\u1eefng th\u00f4ng tin sai s\u1ef1 th\u1eadt, kh\u00f4ng \u0111\u1ea7y \u0111\u1ee7 ho\u1eb7c b\u1ea5t l\u1ee3i cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 g\u00e2y \u00e1p l\u1ef1c nh\u1eb1m t\u0103ng m\u1ee9c th\u00f9 lao \u0111\u00e3 th\u1ecfa thu\u1eadn ho\u1eb7c c\u00f3 \u0111\u01b0\u1ee3c l\u1ee3i \u00edch kh\u00e1c t\u1eeb kh\u00e1ch h\u00e0ng.<\/p>\n

9.5. S\u1eed d\u1ee5ng th\u00f4ng tin bi\u1ebft \u0111\u01b0\u1ee3c t\u1eeb v\u1ee5 vi\u1ec7c m\u00e0 lu\u1eadt s\u01b0 \u0111\u1ea3m nh\u1eadn \u0111\u1ec3 m\u01b0u c\u1ea7u l\u1ee3i \u00edch kh\u00f4ng ch\u00ednh \u0111\u00e1ng.<\/p>\n

9.6. Th\u00f4ng\u00a0tin tr\u1ef1c ti\u1ebfp cho kh\u00e1ch h\u00e0ng ho\u1eb7c d\u00f9ng l\u1eddi l\u1ebd, h\u00e0nh vi \u00e1m ch\u1ec9 \u0111\u1ec3 kh\u00e1ch h\u00e0ng bi\u1ebft v\u1ec1 m\u1ed1i quan h\u1ec7 c\u00e1 nh\u00e2n c\u1ee7a lu\u1eadt s\u01b0 v\u1edbi c\u01a1 quan ti\u1ebfn h\u00e0nh t\u1ed1 t\u1ee5ng, ng\u01b0\u1eddi ti\u1ebfn h\u00e0nh t\u1ed1 t\u1ee5ng ho\u1eb7c c\u00e1 nh\u00e2n, c\u01a1 quan, t\u1ed5 ch\u1ee9c c\u00f3 th\u1ea9m quy\u1ec1n kh\u00e1c nh\u1eb1m m\u1ee5c \u0111\u00edch g\u00e2y ni\u1ec1m tin v\u1edbi kh\u00e1ch h\u00e0ng v\u1ec1 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c ho\u1eb7c nh\u1eb1m m\u1ee5c \u0111\u00edch b\u1ea5t h\u1ee3p ph\u00e1p kh\u00e1c.<\/p>\n

9.7. C\u1ed1 \u00fd \u0111\u01b0a ra nh\u1eefng th\u00f4ng tin l\u00e0m cho kh\u00e1ch h\u00e0ng nh\u1ea7m l\u1eabn v\u1ec1 kh\u1ea3 n\u0103ng v\u00e0 tr\u00ecnh \u0111\u1ed9 chuy\u00ean m\u00f4n c\u1ee7a m\u00ecnh \u0111\u1ec3 t\u1ea1o ni\u1ec1m tin cho kh\u00e1ch h\u00e0ng k\u00fd k\u1ebft h\u1ee3p \u0111\u1ed3ng.<\/p>\n

9.8. H\u1ee9a h\u1eb9n, cam k\u1ebft b\u1ea3o \u0111\u1ea3m k\u1ebft qu\u1ea3 v\u1ee5 vi\u1ec7c v\u1ec1 nh\u1eefng n\u1ed9i dung n\u1eb1m ngo\u00e0i kh\u1ea3 n\u0103ng, \u0111i\u1ec1u ki\u1ec7n th\u1ef1c hi\u1ec7n c\u1ee7a lu\u1eadt s\u01b0.<\/p>\n

9.9. L\u1ee3i d\u1ee5ng ngh\u1ec1 nghi\u1ec7p \u0111\u1ec3 quan h\u1ec7 t\u00ecnh c\u1ea3m nam n\u1eef b\u1ea5t ch\u00ednh v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

9.10. L\u1ea1m d\u1ee5ng c\u00e1c ch\u1ee9c danh kh\u00e1c ngo\u00e0i danh xung lu\u1eadt s\u01b0\u00a0trong ho\u1ea1t \u0111\u1ed9ng h\u00e0nh ngh\u1ec1 \u0111\u1ec3 m\u01b0u c\u1ea7u l\u1ee3i \u00edch tr\u00e1i ph\u00e1p lu\u1eadt.<\/p>\n

M\u1ee5c 2. NH\u1eacN V\u1ee4 VI\u1ec6C<\/strong><\/span><\/p>\n

Quy t\u1eafc 10. Ti\u1ebfp nh\u1eadn v\u1ee5 vi\u1ec7c c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/span><\/p>\n

10.1. Khi \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u ti\u1ebfp nh\u1eadn v\u1ee5 vi\u1ec7c, lu\u1eadt s\u01b0 c\u1ea7n nhanh ch\u00f3ng tr\u1ea3 l\u1eddi cho kh\u00e1ch h\u00e0ng bi\u1ebft v\u1ec1 vi\u1ec7c c\u00f3 ti\u1ebfp nh\u1eadn v\u1ee5 vi\u1ec7c hay kh\u00f4ng.<\/p>\n

10.2. Lu\u1eadt s\u01b0 kh\u00f4ng ph\u00e2n bi\u1ec7t \u0111\u1ed1i x\u1eed v\u1ec1 gi\u1edbi t\u00ednh, d\u00e2n t\u1ed9c, t\u00f4n gi\u00e1o, qu\u1ed1c t\u1ecbch, tu\u1ed5i t\u00e1c, s\u1ee9c kh\u1ecfe, khuy\u1ebft t\u1eadt, t\u00ecnh tr\u1ea1ng t\u00e0i s\u1ea3n c\u1ee7a kh\u00e1ch h\u00e0ng khi ti\u1ebfp nh\u1eadn v\u1ee5 vi\u1ec7c. Tr\u01b0\u1eddng h\u1ee3p bi\u1ebft kh\u00e1ch h\u00e0ng thu\u1ed9c \u0111\u1ed1i t\u01b0\u1ee3ng \u0111\u01b0\u1ee3c tr\u1ee3 gi\u00fap ph\u00e1p l\u00fd mi\u1ec5n ph\u00ed th\u00ec lu\u1eadt s\u01b0 th\u00f4ng b\u00e1o cho h\u1ecd bi\u1ebft.<\/p>\n

10.3. Lu\u1eadt s\u01b0 ch\u1ec9 nh\u1eadn v\u1ee5 vi\u1ec7c theo \u0111i\u1ec1u ki\u1ec7n, kh\u1ea3 n\u0103ng chuy\u00ean m\u00f4n c\u1ee7a m\u00ecnh v\u00e0 th\u1ef1c hi\u1ec7n v\u1ee5 vi\u1ec7c trong ph\u1ea1m vi y\u00eau c\u1ea7u h\u1ee3p ph\u00e1p c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

10.4. Lu\u1eadt s\u01b0 c\u00f3 ngh\u0129a v\u1ee5 gi\u1ea3i th\u00edch cho kh\u00e1ch h\u00e0ng bi\u1ebft v\u1ec1 quy\u1ec1n, ngh\u0129a v\u1ee5 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a h\u1ecd trong quan h\u1ec7 v\u1edbi lu\u1eadt s\u01b0; v\u1ec1 t\u00ednh h\u1ee3p ph\u00e1p trong y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng; nh\u1eefng kh\u00f3 kh\u0103n, thu\u1eadn l\u1ee3i c\u00f3 th\u1ec3 l\u01b0\u1eddng tr\u01b0\u1edbc \u0111\u01b0\u1ee3c trong vi\u1ec7c th\u1ef1c hi\u1ec7n d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd; quy\u1ec1n khi\u1ebfu n\u1ea1i v\u00e0 th\u1ee7 t\u1ee5c gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi lu\u1eadt s\u01b0.<\/p>\n

10.5. Khi nh\u1eadn v\u1ee5 vi\u1ec7c c\u1ee7a kh\u00e1ch h\u00e0ng, lu\u1eadt s\u01b0 ph\u1ea3i k\u00fd k\u1ebft h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd, tr\u1eeb tr\u01b0\u1eddng h\u1ee3p ph\u00e1p lu\u1eadt c\u00f3 quy \u0111\u1ecbnh kh\u00e1c. Trong h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd ph\u1ea3i x\u00e1c \u0111\u1ecbnh r\u00f5 y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, m\u1ee9c th\u00f9 lao v\u00e0 nh\u1eefng n\u1ed9i dung ch\u00ednh kh\u00e1c m\u00e0 h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd ph\u1ea3i c\u00f3 theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

Quy t\u1eafc 11. Nh\u1eefng tr\u01b0\u1eddng h\u1ee3p lu\u1eadt s\u01b0 ph\u1ea3i t\u1eeb ch\u1ed1i khi ti\u1ebfp nh\u1eadn v\u1ee5 vi\u1ec7c c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/span><\/p>\n

11.1. Kh\u00e1ch h\u00e0ng th\u00f4ng qua ng\u01b0\u1eddi kh\u00e1c y\u00eau c\u1ea7u lu\u1eadt s\u01b0 m\u00e0 lu\u1eadt s\u01b0 bi\u1ebft r\u00f5 ng\u01b0\u1eddi n\u00e0y c\u00f3 bi\u1ec3u hi\u1ec7n l\u1ee3i d\u1ee5ng t\u01b0 c\u00e1ch \u0111\u1ea1i di\u1ec7n cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 m\u01b0u c\u1ea7u l\u1ee3i \u00edch kh\u00f4ng ch\u00ednh \u0111\u00e1ng l\u00e0m \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ec1n l\u1ee3i h\u1ee3p ph\u00e1p c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

11.2. Kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd c\u1ee7a lu\u1eadt s\u01b0 m\u00e0 lu\u1eadt s\u01b0 bi\u1ebft r\u00f5 kh\u00e1ch h\u00e0ng c\u00f3 \u00fd \u0111\u1ecbnh l\u1ee3i d\u1ee5ng d\u1ecbch v\u1ee5 \u0111\u00f3 cho m\u1ee5c \u0111\u00edch vi ph\u1ea1m \u0111i\u1ec1u c\u1ea5m c\u1ee7a ph\u00e1p lu\u1eadt ho\u1eb7c kh\u00e1ch h\u00e0ng kh\u00f4ng t\u1ef1 nguy\u1ec7n m\u00e0 b\u1ecb ph\u1ee5 thu\u1ed9c theo y\u00eau c\u1ea7u c\u1ee7a ng\u01b0\u1eddi kh\u00e1c.<\/p>\n

11.3. C\u00f3 c\u0103n c\u1ee9 r\u00f5 r\u00e0ng x\u00e1c \u0111\u1ecbnh kh\u00e1ch h\u00e0ng \u0111\u00e3 cung c\u1ea5p ch\u00fang c\u1ee9 gi\u1ea3 ho\u1eb7c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00e1i \u0111\u1ea1o \u0111\u1ee9c, vi ph\u1ea1m \u0111i\u1ec1u c\u1ea5m c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

11.4. V\u1ee5 vi\u1ec7c c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 xung \u0111\u1ed9t v\u1ec1 l\u1ee3i \u00edch theo quy \u0111\u1ecbnh t\u1ea1i Quy t\u1eafc 15.<\/p>\n

M\u1ee5c 3. TH\u1ef0C HI\u1ec6N V\u1ee4 VI\u1ec6C<\/strong><\/span><\/p>\n

Quy t\u1eafc 12. Th\u1ef1c hi\u1ec7n v\u1ee5 vi\u1ec7c c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/span><\/p>\n

12.1. Lu\u1eadt s\u01b0 ch\u1ee7 \u0111\u1ed9ng, t\u00edch c\u1ef1c gi\u1ea3i quy\u1ebft v\u1ee5 vi\u1ec7c c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 th\u00f4ng b\u00e1o ti\u1ebfn tr\u00ecnh gi\u1ea3i quy\u1ebft v\u1ee5 vi\u1ec7c \u0111\u1ec3 kh\u00e1ch h\u00e0ng bi\u1ebft.<\/p>\n

12.2. Lu\u1eadt s\u01b0 nh\u1eadn v\u00e0 c\u00f3 tr\u00e1ch nhi\u1ec7m b\u1ea3o qu\u1ea3n, gi\u1eef g\u00ecn t\u00e0i li\u1ec7u, h\u1ed3 s\u01a1 m\u00e0 kh\u00e1ch h\u00e0ng giao cho m\u00ecnh theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt ho\u1eb7c th\u1ecfa thu\u1eadn v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

12.3. Khi th\u1ef1c hi\u1ec7n v\u1ee5 vi\u1ec7c, lu\u1eadt s\u01b0 ph\u1ea3i c\u00f3 th\u00e1i \u0111\u1ed9\u00a0\u1ee9ng x\u1eed ph\u00f9 h\u1ee3p, tr\u00e1nh l\u00e0m ph\u00e1t sinh tranh ch\u1ea5p v\u1edbi kh\u00e1ch h\u00e0ng. N\u1ebfu c\u00f3 b\u1ea5t \u0111\u1ed3ng gi\u1eefa lu\u1eadt s\u01b0 v\u00e0 kh\u00e1ch h\u00e0ng ho\u1eb7c c\u00f3 khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng, lu\u1eadt s\u01b0 c\u1ea7n c\u00f3 th\u00e1i \u0111\u1ed9 \u0111\u00fang m\u1ef1c, t\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng, ch\u1ee7 \u0111\u1ed9ng th\u01b0\u01a1ng l\u01b0\u1ee3ng, h\u00f2a gi\u1ea3i v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

12.4. Trong tr\u01b0\u1eddng h\u1ee3p \u0111ang c\u00f9ng th\u1ef1c hi\u1ec7n m\u1ed9t v\u1ee5 vi\u1ec7c, n\u1ebfu c\u00f3 s\u1ef1 kh\u00f4ng th\u1ed1ng nh\u1ea5t \u00fd ki\u1ebfn gi\u1eefa c\u00e1c lu\u1eadt s\u01b0 c\u00f3 th\u1ec3 g\u00e2y b\u1ea5t l\u1ee3i cho kh\u00e1ch h\u00e0ng th\u00ec lu\u1eadt s\u01b0 ph\u1ea3i th\u00f4ng b\u00e1o \u0111\u1ec3 kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n quy\u1ec1n l\u1ef1a ch\u1ecdn.<\/p>\n

Quy t\u1eafc 13. T\u1eeb ch\u1ed1i ti\u1ebfp t\u1ee5c th\u1ef1c hi\u1ec7n v\u1ee5 vi\u1ec7c c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/span><\/p>\n

13.1. Lu\u1eadt s\u01b0 c\u00f3 th\u1ec3 t\u1eeb ch\u1ed1i ti\u1ebfp t\u1ee5c th\u1ef1c hi\u1ec7n v\u1ee5 vi\u1ec7c trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau \u0111\u00e2y:<\/p>\n

13.1.1. Kh\u00e1ch h\u00e0ng \u0111\u01b0a ra y\u00eau c\u1ea7u m\u1edbi m\u00e0 y\u00eau c\u1ea7u n\u00e0y kh\u00f4ng thu\u1ed9c ph\u1ea1m vi h\u00e0nh ngh\u1ec1 lu\u1eadt s\u01b0 ho\u1eb7c tr\u00e1i \u0111\u1ea1o \u0111\u1ee9c, tr\u00e1i ph\u00e1p lu\u1eadt;<\/p>\n

13.1.2. Kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ea5p nh\u1eadn \u00fd ki\u1ebfn t\u01b0 v\u1ea5n gi\u1ea3i quy\u1ebft v\u1ee5 vi\u1ec7c \u0111\u00fang ph\u00e1p lu\u1eadt, ph\u00f9 h\u1ee3p v\u1edbi \u0111\u1ea1o \u0111\u1ee9c do lu\u1eadt s\u01b0 \u0111\u01b0a ra, m\u1eb7c d\u00f9 lu\u1eadt s\u01b0 \u0111\u00e3 c\u1ed1 g\u1eafng ph\u00e2n t\u00edch thuy\u1ebft ph\u1ee5c;<\/p>\n

13.1.3. Kh\u00e1ch h\u00e0ng vi ph\u1ea1m cam k\u1ebft theo h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd m\u00e0 c\u00e1c b\u00ean kh\u00f4ng th\u1ec3 th\u1ecfa thu\u1eadn \u0111\u01b0\u1ee3c ho\u1eb7c quan h\u1ec7 gi\u1eefa lu\u1eadt s\u01b0 v\u1edbi kh\u00e1ch h\u00e0ng b\u1ecb t\u1ed5n h\u1ea1i kh\u00f4ng ph\u1ea3i do l\u1ed7i c\u1ee7a lu\u1eadt s\u01b0;<\/p>\n

13.1.4. C\u00f3 s\u1ef1 \u0111e d\u1ecda ho\u1eb7c \u00e1p l\u1ef1c v\u1ec1 v\u1eadt ch\u1ea5t ho\u1eb7c tinh th\u1ea7n t\u1eeb kh\u00e1ch h\u00e0ng ho\u1eb7c ng\u01b0\u1eddi kh\u00e1c bu\u1ed9c lu\u1eadt s\u01b0 ph\u1ea3i l\u00e0m tr\u00e1i ph\u00e1p lu\u1eadt v\u00e0 \u0111\u1ea1o \u0111\u1ee9c ngh\u1ec1 nghi\u1ec7p;<\/p>\n

13.1.5. C\u00f3 c\u0103n c\u1ee9 x\u00e1c \u0111\u1ecbnh kh\u00e1ch h\u00e0ng \u0111\u00e3 l\u1eeba d\u1ed1i lu\u1eadt s\u01b0.<\/p>\n

13.2. Lu\u1eadt s\u01b0 ph\u1ea3i t\u1eeb ch\u1ed1i ti\u1ebfp t\u1ee5c th\u1ef1c hi\u1ec7n v\u1ee5 vi\u1ec7c trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau \u0111\u00e2y:<\/p>\n

13.2.1. C\u00f3 c\u0103n c\u1ee9 x\u00e1c \u0111\u1ecbnh kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd c\u1ee7a lu\u1eadt s\u01b0 \u0111\u1ec3 th\u1ef1c hi\u1ec7n h\u00e0nh vi vi ph\u1ea1m \u0111i\u1ec1u c\u1ea5m c\u1ee7a ph\u00e1p lu\u1eadt, tr\u00e1i \u0111\u1ea1o \u0111\u1ee9c;<\/p>\n

13.2.2. Ph\u00e1t hi\u1ec7n v\u1ee5 vi\u1ec7c thu\u1ed9c tr\u01b0\u1eddng h\u1ee3p quy \u0111\u1ecbnh t\u1ea1i Quy t\u1eafc 11;<\/p>\n

13.2.3. C\u00e1c tr\u01b0\u1eddng h\u1ee3p ph\u1ea3i t\u1eeb ch\u1ed1i do quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt ho\u1eb7c tr\u01b0\u1eddng h\u1ee3p b\u1ea5t kh\u1ea3 kh\u00e1ng.<\/p>\n

Quy t\u1eafc 14. Gi\u1ea3i quy\u1ebft khi lu\u1eadt s\u01b0 \u0111\u01a1n ph\u01b0\u01a1ng ch\u1ea5m d\u1ee9t th\u1ef1c hi\u1ec7n d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd<\/strong><\/span><\/p>\n

Khi \u0111\u01a1n ph\u01b0\u01a1ng ch\u1ea5m d\u1ee9t th\u1ef1c hi\u1ec7n d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd theo Quy t\u1eafc 13, lu\u1eadt s\u01b0 c\u1ea7n c\u00f3 th\u00e1i \u0111\u1ed9 t\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng, th\u00f4ng b\u00e1o b\u1eb1ng v\u0103n b\u1ea3n cho kh\u00e1ch h\u00e0ng trong th\u1eddi h\u1ea1n h\u1ee3p l\u00fd \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 \u0111i\u1ec1u ki\u1ec7n t\u00ecm lu\u1eadt s\u01b0 kh\u00e1c, \u0111\u1ed3ng th\u1eddi gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn vi\u1ec7c ch\u1ea5m d\u1ee9t h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd \u0111\u00e3 k\u00fd k\u1ebft.<\/p>\n

Quy t\u1eafc 15. Xung \u0111\u1ed9t v\u1ec1 l\u1ee3i \u00edch<\/strong><\/span><\/p>\n

15.1. Xung \u0111\u1ed9t v\u1ec1 l\u1ee3i \u00edch l\u00e0 tr\u01b0\u1eddng h\u1ee3p do \u1ea3nh h\u01b0\u1edfng t\u1eeb quy\u1ec1n l\u1ee3i c\u1ee7a lu\u1eadt s\u01b0, ngh\u0129a v\u1ee5 c\u1ee7a lu\u1eadt s\u01b0 \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i, kh\u00e1ch h\u00e0ng c\u0169, b\u00ean th\u1ee9 ba d\u1eabn \u0111\u1ebfn t\u00ecnh hu\u1ed1ng lu\u1eadt s\u01b0 b\u1ecb h\u1ea1n ch\u1ebf ho\u1eb7c c\u00f3 kh\u1ea3 n\u0103ng b\u1ecb h\u1ea1n ch\u1ebf trong vi\u1ec7c th\u1ef1c hi\u1ec7n ngh\u0129a v\u1ee5 b\u1ea3o v\u1ec7 t\u1ed1t nh\u1ea5t quy\u1ec1n v\u00e0 l\u1ee3i \u00edch h\u1ee3p ph\u00e1p c\u1ee7a kh\u00e1ch h\u00e0ng, ngh\u0129a v\u1ee5 gi\u1eef b\u00ed m\u1eadt th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

Lu\u1eadt s\u01b0 kh\u00f4ng \u0111\u01b0\u1ee3c nh\u1eadn ho\u1eb7c th\u1ef1c hi\u1ec7n v\u1ee5 vi\u1ec7c trong tr\u01b0\u1eddng h\u1ee3p c\u00f3 xung \u0111\u1ed9t v\u1ec1 l\u1ee3i \u00edch, tr\u1eeb tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c ph\u00e9p theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt ho\u1eb7c theo Quy t\u1eafc n\u00e0y.<\/p>\n

15.2. Trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n v\u1ee5 vi\u1ec7c, lu\u1eadt s\u01b0 c\u1ea7n ch\u1ee7 \u0111\u1ed9ng tr\u00e1nh \u0111\u1ec3 x\u1ea3y ra xung \u0111\u1ed9t v\u1ec1 l\u1ee3i \u00edch. N\u1ebfu ph\u00e1t hi\u1ec7n c\u00f3 xung \u0111\u1ed9t v\u1ec1 l\u1ee3i \u00edch x\u1ea3y ra ngo\u00e0i \u00fd mu\u1ed1n c\u1ee7a lu\u1eadt s\u01b0 th\u00ec lu\u1eadt s\u01b0 c\u1ea7n ch\u1ee7 \u0111\u1ed9ng th\u00f4ng b\u00e1o ngay v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u1ea3i quy\u1ebft.<\/p>\n

15.3. Lu\u1eadt s\u01b0 ph\u1ea3i t\u1eeb ch\u1ed1i ti\u1ebfp nh\u1eadn v\u1ee5 vi\u1ec7c ho\u1eb7c t\u1eeb ch\u1ed1i ti\u1ebfp t\u1ee5c th\u1ef1c hi\u1ec7n v\u1ee5 vi\u1ec7c trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau \u0111\u00e2y:<\/p>\n

15.3.1. V\u1ee5 vi\u1ec7c trong \u0111\u00f3 c\u00e1c kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n l\u1ee3i \u0111\u1ed1i l\u1eadp nhau;<\/p>\n

15.3.2. V\u1ee5 vi\u1ec7c trong \u0111\u00f3 kh\u00e1ch h\u00e0ng m\u1edbi c\u00f3 quy\u1ec1n l\u1ee3i \u0111\u1ed1i l\u1eadp v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i; v\u1ee5 vi\u1ec7c kh\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi \u0111ang c\u00f3 quy\u1ec1n l\u1ee3i \u0111\u1ed1i l\u1eadp v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i trong v\u1ee5 vi\u1ec7c lu\u1eadt s\u01b0 \u0111ang th\u1ef1c hi\u1ec7n.<\/p>\n

15.3.3. V\u1ee5 vi\u1ec7c trong \u0111\u00f3 kh\u00e1ch h\u00e0ng m\u1edbi c\u00f3 quy\u1ec1n l\u1ee3i \u0111\u1ed1i l\u1eadp v\u1edbi kh\u00e1ch h\u00e0ng c\u0169 trong c\u00f9ng m\u1ed9t v\u1ee5 vi\u1ec7c ho\u1eb7c v\u1ee5 vi\u1ec7c kh\u00e1c c\u00f3 li\u00ean quan tr\u1ef1c ti\u1ebfp m\u00e0 tr\u01b0\u1edbc \u0111\u00f3 lu\u1eadt s\u01b0 \u0111\u00e3 th\u1ef1c hi\u1ec7n cho kh\u00e1ch h\u00e0ng c\u0169;<\/p>\n

15.3.4. V\u1ee5 vi\u1ec7c c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n l\u1ee3i \u0111\u1ed1i l\u1eadp v\u1edbi quy\u1ec1n l\u1ee3i c\u1ee7a lu\u1eadt s\u01b0 ho\u1eb7c cha, m\u1eb9, v\u1ee3, ch\u1ed3ng, con, anh, ch\u1ecb, em c\u1ee7a lu\u1eadt s\u01b0;<\/p>\n

15.3.5. V\u1ee5 vi\u1ec7c m\u00e0 lu\u1eadt s\u01b0 \u0111\u00e3 tham gia gi\u1ea3i quy\u1ebft v\u1edbi t\u01b0 c\u00e1ch ng\u01b0\u1eddi ti\u1ebfn h\u00e0nh t\u1ed1 t\u1ee5ng, c\u00e1n b\u1ed9, c\u00f4ng ch\u1ee9c kh\u00e1c trong c\u01a1 quan nh\u00e0 n\u01b0\u1edbc, tr\u1ecdng t\u00e0i vi\u00ean, h\u00f2a gi\u1ea3i vi\u00ean;<\/p>\n

15.3.6. V\u1ee5 vi\u1ec7c c\u1ee7a kh\u00e1ch h\u00e0ng do cha, m\u1eb9, v\u1ee3, ch\u1ed3ng, con, anh, ch\u1ecb, em c\u1ee7a lu\u1eadt s\u01b0 \u0111ang cung c\u1ea5p d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd c\u00f3 quy\u1ec1n l\u1ee3i \u0111\u1ed1i l\u1eadp v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a lu\u1eadt s\u01b0;<\/p>\n

15.3.7. Tr\u01b0\u1eddng h\u1ee3p lu\u1eadt s\u01b0 kh\u00f4ng \u0111\u01b0\u1ee3c nh\u1eadn ho\u1eb7c th\u1ef1c hi\u1ec7n v\u1ee5 vi\u1ec7c cho kh\u00e1ch h\u00e0ng quy \u0111\u1ecbnh t\u1ea1i Quy t\u1eafc 15.3 n\u00e0y, lu\u1eadt s\u01b0 kh\u00e1c \u0111ang l\u00e0m vi\u1ec7c trong c\u00f9ng t\u1ed5 ch\u1ee9c h\u00e0nh ngh\u1ec1 lu\u1eadt s\u01b0 c\u0169ng kh\u00f4ng \u0111\u01b0\u1ee3c nh\u1eadn ho\u1eb7c th\u1ef1c hi\u1ec7n v\u1ee5 vi\u1ec7c, tr\u1eeb tr\u01b0\u1eddng h\u1ee3p t\u1ea1i Quy t\u1eafc 15.3.4 v\u00e0 15.3.6.<\/p>\n

15.4. Lu\u1eadt s\u01b0 v\u1eabn c\u00f3 th\u1ec3\u00a0nh\u1eadn ho\u1eb7c th\u1ef1c hi\u1ec7n v\u1ee5 vi\u1ec7c trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p t\u1ea1i Quy t\u1eafc 15.3, n\u1ebfu c\u00f3 s\u1ef1 \u0111\u1ed3ng \u00fd b\u1eb1ng v\u0103n b\u1ea3n c\u1ee7a kh\u00e1ch h\u00e0ng, tr\u1eeb c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau \u0111\u00e2y:<\/p>\n

15.4.1 C\u00e1c tr\u01b0\u1eddng h\u1ee3p b\u1ecb c\u1ea5m theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt;<\/p>\n

15.4.2 C\u00e1c v\u1ee5 \u00e1n, v\u1ee5 vi\u1ec7c t\u1ed1 t\u1ee5ng, v\u1ee5 vi\u1ec7c khi\u1ebfu n\u1ea1i h\u00e0nh ch\u00ednh, v\u1ee5 vi\u1ec7c gi\u1ea3i quy\u1ebft tranh ch\u1ea5p theo th\u1ee7 t\u1ee5c tr\u1ecdng t\u00e0i, h\u00f2a gi\u1ea3i th\u01b0\u01a1ng m\u1ea1i;<\/p>\n

15.4.3 Tr\u01b0\u1eddng h\u1ee3p t\u1ea1i Quy t\u1eafc 15.3.5.<\/p>\n

M\u1ee5c 4. K\u1ebeT TH\u00daC V\u1ee4 VI\u1ec6C<\/strong><\/span><\/p>\n

Quy t\u1eafc 16. Th\u00f4ng b\u00e1o k\u1ebft qu\u1ea3 th\u1ef1c hi\u1ec7n v\u1ee5 vi\u1ec7c<\/strong><\/span><\/p>\n

Khi k\u1ebft th\u00fac v\u1ee5 vi\u1ec7c, lu\u1eadt s\u01b0 c\u1ea7n th\u00f4ng tin cho kh\u00e1ch h\u00e0ng bi\u1ebft v\u1ec1 k\u1ebft qu\u1ea3 th\u1ef1c hi\u1ec7n v\u1ee5 vi\u1ec7c v\u00e0 thanh l\u00fd h\u1ee3p \u0111\u1ed3ng theo th\u1ecfa thu\u1eadn.<\/p>\n

Ch\u01b0\u01a1ng III.\u00a0<\/strong>QUAN H\u1ec6 V\u1edaI \u0110\u1ed2NG NGHI\u1ec6P<\/strong><\/span><\/p>\n

Quy t\u1eafc 17. T\u00ecnh \u0111\u1ed3ng nghi\u1ec7p c\u1ee7a lu\u1eadt s\u01b0<\/strong><\/span><\/p>\n

17.1. Trong giao ti\u1ebfp, h\u00e0nh ngh\u1ec1 lu\u1eadt s\u01b0, lu\u1eadt s\u01b0 ph\u1ea3i t\u00f4n tr\u1ecdng l\u1eabn nhau, kh\u00f4ng ph\u00e2n bi\u1ec7t tu\u1ed5i t\u00e1c v\u00e0 th\u1eddi gian h\u00e0nh ngh\u1ec1.<\/p>\n

17.2. Lu\u1eadt s\u01b0 kh\u00f4ng \u0111\u1ec3 k\u1ebft qu\u1ea3 th\u1eafng, thua trong h\u00e0nh ngh\u1ec1 l\u00e0m \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn t\u00ecnh \u0111\u1ed3ng nghi\u1ec7p c\u1ee7a lu\u1eadt s\u01b0.<\/p>\n

Quy t\u1eafc 18. T\u00f4n tr\u1ecdng v\u00e0 h\u1ee3p t\u00e1c v\u1edbi \u0111\u1ed3ng nghi\u1ec7p<\/strong><\/span><\/p>\n

18.1. Lu\u1eadt s\u01b0 c\u00f3 \u00fd th\u1ee9c t\u00f4n tr\u1ecdng, h\u1ee3p t\u00e1c v\u00e0 gi\u00fap \u0111\u1ee1 \u0111\u1ed3ng nghi\u1ec7p trong h\u00e0nh ngh\u1ec1 c\u0169ng nh\u01b0 trong cu\u1ed9c s\u1ed1ng; g\u00f3p \u00fd k\u1ecbp th\u1eddi khi th\u1ea5y \u0111\u1ed3ng nghi\u1ec7p l\u00e0m \u0111i\u1ec1u sai tr\u00e1i, \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn uy t\u00edn ngh\u1ec1 nghi\u1ec7p lu\u1eadt s\u01b0.<\/p>\n

18.2. Tr\u01b0\u1eddng h\u1ee3p c\u00e1c lu\u1eadt s\u01b0 c\u00f3 quan \u0111i\u1ec3m kh\u00e1c nhau khi b\u1ea3o v\u1ec7 quy\u1ec1n v\u00e0 l\u1ee3i \u00edch h\u1ee3p ph\u00e1p c\u1ee7a c\u00f9ng m\u1ed9t kh\u00e1ch h\u00e0ng trong c\u00f9ng v\u1ee5 vi\u1ec7c, lu\u1eadt s\u01b0 c\u1ea7n trao \u0111\u1ed5i \u0111\u1ec3 tr\u00e1nh x\u1ea3y ra m\u00e2u thu\u1eabn, g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn t\u00ecnh \u0111\u1ed3ng nghi\u1ec7p v\u00e0 quy\u1ec1n l\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

Quy t\u1eafc 19. C\u1ea1nh tranh ngh\u1ec1 nghi\u1ec7p<\/strong><\/span><\/p>\n

Lu\u1eadt s\u01b0 kh\u00f4ng th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh vi c\u1ea1nh tranh kh\u00f4ng l\u00e0nh m\u1ea1nh \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ec1n v\u00e0 l\u1ee3i \u00edch h\u1ee3p ph\u00e1p c\u1ee7a \u0111\u1ed3ng nghi\u1ec7p.<\/p>\n

Quy t\u1eafc 20. \u1ee8ng x\u1eed khi c\u00f3 tranh ch\u1ea5p quy\u1ec1n l\u1ee3i v\u1edbi \u0111\u1ed3ng nghi\u1ec7p<\/strong><\/span><\/p>\n

20.1. Tr\u01b0\u1eddng h\u1ee3p c\u00f3 tranh ch\u1ea5p quy\u1ec1n l\u1ee3i v\u1edbi \u0111\u1ed3ng nghi\u1ec7p, lu\u1eadt s\u01b0 c\u1ea7n th\u01b0\u01a1ng l\u01b0\u1ee3ng, h\u00f2a gi\u1ea3i \u0111\u1ec3 gi\u1eef t\u00ecnh \u0111\u1ed3ng nghi\u1ec7p; ch\u1ec9 th\u1ef1c hi\u1ec7n vi\u1ec7c khi\u1ebfu n\u1ea1i, kh\u1edfi ki\u1ec7n \u0111\u1ed3ng nghi\u1ec7p khi vi\u1ec7c th\u01b0\u01a1ng l\u01b0\u1ee3ng, h\u00f2a gi\u1ea3i kh\u00f4ng c\u00f3 k\u1ebft qu\u1ea3.<\/p>\n

20.2. Tr\u01b0\u1edbc khi khi\u1ebfu n\u1ea1i, kh\u1edfi ki\u1ec7n \u0111\u1ed3ng nghi\u1ec7p, lu\u1eadt s\u01b0 c\u1ea7n th\u00f4ng b\u00e1o cho Ban Ch\u1ee7 nhi\u1ec7m \u0110o\u00e0n lu\u1eadt s\u01b0 n\u01a1i m\u00ecnh l\u00e0 th\u00e0nh vi\u00ean v\u00e0 Ban Ch\u1ee7 nhi\u1ec7m \u0110o\u00e0n lu\u1eadt s\u01b0 n\u01a1i \u0111\u1ed3ng nghi\u1ec7p l\u00e0 th\u00e0nh vi\u00ean bi\u1ebft \u0111\u1ec3 c\u00f3 th\u1ec3 h\u00f2a gi\u1ea3i.<\/p>\n

Quy t\u1eafc 21. Nh\u1eefng vi\u1ec7c lu\u1eadt s\u01b0 kh\u00f4ng \u0111\u01b0\u1ee3c l\u00e0m trong quan h\u1ec7 v\u1edbi \u0111\u1ed3ng nghi\u1ec7p<\/strong><\/span><\/p>\n

21.1. C\u00f3 l\u1eddi n\u00f3i, h\u00e0nh vi vu kh\u1ed1ng, x\u00fac ph\u1ea1m danh d\u1ef1, nh\u00e2n ph\u1ea9m, uy t\u00edn c\u1ee7a \u0111\u1ed3ng nghi\u1ec7p ho\u1eb7c g\u00e2y \u00e1p l\u1ef1c, \u0111e d\u1ecda \u0111\u1ed3ng nghi\u1ec7p.<\/p>\n

21.2. Th\u00f4ng \u0111\u1ed3ng, \u0111\u01b0a ra \u0111\u1ec1 ngh\u1ecb v\u1edbi lu\u1eadt s\u01b0 c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n l\u1ee3i \u0111\u1ed1i l\u1eadp v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111\u1ec3 c\u00f9ng m\u01b0u c\u1ea7u l\u1ee3i \u00edch c\u00e1 nh\u00e2n.<\/p>\n

21.3. Ti\u1ebfp x\u00fac, trao \u0111\u1ed5i ri\u00eang v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ed1i l\u1eadp v\u1ec1 quy\u1ec1n l\u1ee3i v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ee5 vi\u1ec7c khi bi\u1ebft kh\u00e1ch h\u00e0ng \u0111\u00f3 c\u00f3 lu\u1eadt s\u01b0 m\u00e0 kh\u00f4ng th\u00f4ng b\u00e1o cho lu\u1eadt s\u01b0 \u0111\u1ed3ng nghi\u1ec7p b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ho\u1eb7c lu\u1eadt s\u01b0 \u0111\u1ea1i di\u1ec7n cho kh\u00e1ch h\u00e0ng \u0111\u00f3 bi\u1ebft.<\/p>\n

21.4. Thu\u00ea, tr\u1ea3 ti\u1ec1n m\u00f4i gi\u1edbi kh\u00e1ch h\u00e0ng ho\u1eb7c m\u00f4i gi\u1edbi kh\u00e1ch h\u00e0ng cho \u0111\u1ed3ng nghi\u1ec7p \u0111\u1ec3 nh\u1eadn ti\u1ec1n hoa h\u1ed3ng.<\/p>\n

21.5. Th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh vi nh\u1eb1m m\u1ee5c \u0111\u00edch gi\u00e0nh gi\u1eadt kh\u00e1ch h\u00e0ng nh\u01b0:<\/p>\n

21.5.1. So s\u00e1nh n\u0103ng l\u1ef1c ngh\u1ec1 nghi\u1ec7p, ph\u00e2n bi\u1ec7t v\u00f9ng, mi\u1ec1n ho\u1ea1t \u0111\u1ed9ng h\u00e0nh ngh\u1ec1 c\u1ee7a lu\u1eadt s\u01b0 ho\u1eb7c t\u1ed5 ch\u1ee9c h\u00e0nh ngh\u1ec1 lu\u1eadt s\u01b0 n\u00e0y v\u1edbi lu\u1eadt s\u01b0, t\u1ed5 ch\u1ee9c h\u00e0nh ngh\u1ec1 lu\u1eadt s\u01b0 kh\u00e1c;<\/p>\n

21.5.2. X\u00fai gi\u1ee5c kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i \u0111\u1ed3ng nghi\u1ec7p \u0111\u1ec3 nh\u1eadn v\u1ee5 vi\u1ec7c v\u1ec1 cho m\u00ecnh ho\u1eb7c x\u00fai gi\u1ee5c kh\u00e1ch h\u00e0ng khi\u1ebfu n\u1ea1i, t\u1ed1 c\u00e1o lu\u1eadt s\u01b0 \u0111\u1ed3ng nghi\u1ec7p;<\/p>\n

21.5.3. Tr\u1ef1c ti\u1ebfp ho\u1eb7c s\u1eed d\u1ee5ng c\u00e1c nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh ho\u1eb7c ng\u01b0\u1eddi kh\u00e1c l\u00e0m ng\u01b0\u1eddi l\u00f4i k\u00e9o, d\u1ee5 d\u1ed7 kh\u00e1ch h\u00e0ng, tr\u01b0\u1edbc tr\u1ee5 s\u1edf c\u00e1c c\u01a1 quan ti\u1ebfn h\u00e0nh t\u1ed1 t\u1ee5ng, tr\u1ea1i t\u1ea1m giam, c\u01a1 quan nh\u00e0 n\u01b0\u1edbc v\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c kh\u00e1c.<\/p>\n

21.6. \u00c1p \u0111\u1eb7t ho\u1eb7c c\u1ed1 t\u00ecnh chi ph\u1ed1i l\u00e0m \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn t\u00ednh \u0111\u1ed9c l\u1eadp, kh\u00e1ch quan trong h\u00e0nh ngh\u1ec1 c\u1ee7a \u0111\u1ed3ng nghi\u1ec7p c\u00f3 quan h\u1ec7 ph\u1ee5 thu\u1ed9c v\u1edbi lu\u1eadt s\u01b0 nh\u01b0 quan h\u1ec7 th\u1ea7y \u2013 tr\u00f2, c\u1ea5p tr\u00ean \u2013 c\u1ea5p d\u01b0\u1edbi, huy\u1ebft th\u1ed1ng, th\u00e2n thu\u1ed9c.<\/p>\n

21.7. C\u00f3 h\u00e0nh vi t\u1ea1o th\u00e0nh phe, nh\u00f3m gi\u1eefa c\u00e1c lu\u1eadt s\u01b0 \u0111\u1ec3 c\u00f4 l\u1eadp \u0111\u1ed3ng nghi\u1ec7p trong qu\u00e1 tr\u00ecnh h\u00e0nh ngh\u1ec1.<\/p>\n

21.8. Th\u1ef1c hi\u1ec7n vi\u1ec7c li\u00ean k\u1ebft, li\u00ean danh, th\u00e0nh l\u1eadp nh\u00f3m lu\u1eadt s\u01b0 ho\u1ea1t \u0111\u1ed9ng tr\u00e1i v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u1ec1 lu\u1eadt s\u01b0, \u0110i\u1ec1u l\u1ec7 Li\u00ean \u0111o\u00e0n Lu\u1eadt s\u01b0 Vi\u1ec7t Nam v\u00e0 B\u1ed9 Quy t\u1eafc \u0111\u1ea1o \u0111\u1ee9c v\u00e0 \u1ee8ng x\u1eed ngh\u1ec1 nghi\u1ec7p lu\u1eadt s\u01b0.<\/p>\n

Quy t\u1eafc 22. \u1ee8ng x\u1eed c\u1ee7a lu\u1eadt s\u01b0 trong t\u1ed5 ch\u1ee9c h\u00e0nh ngh\u1ec1 lu\u1eadt s\u01b0<\/strong><\/span><\/p>\n

22.1. Lu\u1eadt s\u01b0 t\u00f4n tr\u1ecdng, c\u01b0 x\u1eed \u0111\u00fang m\u1ef1c v\u1edbi \u0111\u1ed3ng nghi\u1ec7p, nh\u00e2n vi\u00ean trong t\u1ed5 ch\u1ee9c h\u00e0nh ngh\u1ec1 lu\u1eadt s\u01b0.<\/p>\n

22.2. Lu\u1eadt s\u01b0 trong t\u1ed5 ch\u1ee9c h\u00e0nh ngh\u1ec1 lu\u1eadt s\u01b0 c\u00f3 bi\u1ec7n ph\u00e1p h\u1ee3p l\u00fd trong ph\u1ea1m vi nhi\u1ec7m v\u1ee5, quy\u1ec1n h\u1ea1n c\u1ee7a m\u00ecnh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u1ed5 ch\u1ee9c h\u00e0nh ngh\u1ec1 lu\u1eadt s\u01b0, c\u00e1c th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c tu\u00e2n th\u1ee7 B\u1ed9 quy t\u1eafc; ch\u1ecbu tr\u00e1ch nhi\u1ec7m ho\u1eb7c li\u00ean \u0111\u1edbi ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 h\u00e0nh vi vi ph\u1ea1m trong t\u1ed5 ch\u1ee9c h\u00e0nh ngh\u1ec1 lu\u1eadt s\u01b0 n\u1ebfu:<\/p>\n

22.2.1. Y\u00eau c\u1ea7u th\u1ef1c hi\u1ec7n h\u00e0nh vi vi ph\u1ea1m ho\u1eb7c \u0111\u1ed3ng \u00fd v\u1edbi h\u00e0nh vi vi ph\u1ea1m \u0111\u00e3 x\u1ea3y ra;<\/p>\n

22.2.2. Bi\u1ebft h\u00e0nh vi vi ph\u1ea1m \u0111\u00e3 x\u1ea3y ra trong khi c\u00f3 th\u1ec3 tr\u00e1nh \u0111\u01b0\u1ee3c ho\u1eb7c gi\u1ea3m nh\u1eb9 h\u1eadu qu\u1ea3 nh\u01b0ng \u0111\u00e3 kh\u00f4ng c\u00f3 bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c.<\/p>\n

Quy t\u1eafc 23. \u1ee8ng x\u1eed c\u1ee7a lu\u1eadt s\u01b0 h\u00e0nh ngh\u1ec1 v\u1edbi t\u01b0 c\u00e1ch c\u00e1 nh\u00e2n<\/strong><\/span><\/p>\n

23.1. Lu\u1eadt s\u01b0 h\u00e0nh ngh\u1ec1 v\u1edbi t\u01b0 c\u00e1ch c\u00e1 nh\u00e2n kh\u00f4ng \u0111\u1ec3 b\u1ecb chi ph\u1ed1i b\u1edfi c\u00e1c y\u00eau c\u1ea7u, quy \u0111\u1ecbnh n\u1ed9i b\u1ed9 c\u1ee7a c\u01a1 quan, t\u1ed5 ch\u1ee9c \u0111\u1ec3 l\u00e0m tr\u00e1i ph\u00e1p lu\u1eadt, Quy t\u1eafc \u0110\u1ea1o \u0111\u1ee9c v\u00e0 \u1ee9ng x\u1eed ngh\u1ec1 nghi\u1ec7p lu\u1eadt s\u01b0.<\/p>\n

23.2. Trong ph\u1ea1m vi c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c ph\u00e2n c\u00f4ng ph\u1ee5 tr\u00e1ch, n\u1ebfu ph\u00e1t hi\u1ec7n c\u00e1n b\u1ed9, nh\u00e2n vi\u00ean c\u1ee7a c\u01a1 quan, t\u1ed5 ch\u1ee9c chu\u1ea9n b\u1ecb ho\u1eb7c \u0111ang c\u00f3 h\u00e0nh vi vi ph\u1ea1m ph\u00e1p lu\u1eadt ho\u1eb7c vi ph\u1ea1m quy \u0111\u1ecbnh n\u1ed9i b\u1ed9 c\u1ee7a c\u01a1 quan, t\u1ed5 ch\u1ee9c c\u00f3 kh\u1ea3 n\u0103ng g\u00e2y thi\u1ec7t h\u1ea1i \u0111\u1ebfn l\u1ee3i \u00edch c\u1ee7a c\u01a1 quan, t\u1ed5 ch\u1ee9c, th\u00ec lu\u1eadt s\u01b0 c\u1ea7n gi\u1ea3i th\u00edch v\u00e0 \u0111\u01b0a ra \u00fd ki\u1ebfn \u0111\u1ec3 ng\u01b0\u1eddi \u0111\u00f3 t\u1eeb b\u1ecf \u00fd \u0111\u1ecbnh ho\u1eb7c d\u1eebng h\u00e0nh vi vi ph\u1ea1m.<\/p>\n

Trong tr\u01b0\u1eddng h\u1ee3p c\u1ea7n thi\u1ebft, lu\u1eadt s\u01b0 c\u1ea7n b\u00e1o c\u00e1o v\u1edbi ng\u01b0\u1eddi c\u00f3 th\u1ea9m quy\u1ec1n trong c\u01a1 quan, t\u1ed5 ch\u1ee9c v\u1ec1 h\u00e0nh vi vi ph\u1ea1m.<\/p>\n

Quy t\u1eafc 24. Quan h\u1ec7 v\u1edbi ng\u01b0\u1eddi t\u1eadp s\u1ef1 h\u00e0nh ngh\u1ec1 lu\u1eadt s\u01b0<\/strong><\/span><\/p>\n

24.1. Lu\u1eadt s\u01b0 h\u01b0\u1edbng d\u1eabn ph\u1ea3i t\u1eadn t\u00e2m, nhi\u1ec7t t\u00ecnh, tr\u00e1ch nhi\u1ec7m, \u0111\u1ed1i x\u1eed t\u00f4n tr\u1ecdng v\u1edbi ng\u01b0\u1eddi t\u1eadp s\u1ef1 h\u00e0nh ngh\u1ec1 lu\u1eadt s\u01b0.<\/p>\n

24.2. Lu\u1eadt s\u01b0 h\u01b0\u1edbng d\u1eabn kh\u00f4ng \u0111\u01b0\u1ee3c l\u00e0m nh\u1eefng vi\u1ec7c sau \u0111\u00e2y:<\/p>\n

24.2.1. Ph\u00e2n bi\u1ec7t \u0111\u1ed1i x\u1eed v\u1edbi nh\u1eefng ng\u01b0\u1eddi t\u1eadp s\u1ef1 h\u00e0nh ngh\u1ec1 lu\u1eadt s\u01b0;<\/p>\n

24.2.2. \u0110\u00f2i h\u1ecfi ti\u1ec1n b\u1ea1c, l\u1ee3i \u00edch kh\u00e1c t\u1eeb ng\u01b0\u1eddi t\u1eadp s\u1ef1 h\u00e0nh ngh\u1ec1 lu\u1eadt s\u01b0;<\/p>\n

24.2.3. L\u1ee3i d\u1ee5ng t\u01b0 c\u00e1ch lu\u1eadt s\u01b0 h\u01b0\u1edbng d\u1eabn \u0111\u1ec3 bu\u1ed9c ng\u01b0\u1eddi t\u1eadp s\u1ef1 h\u00e0nh ngh\u1ec1 lu\u1eadt s\u01b0 ph\u1ea3i l\u00e0m nh\u1eefng vi\u1ec7c kh\u00f4ng thu\u1ed9c ph\u1ea1m vi t\u1eadp s\u1ef1 nh\u1eb1m ph\u1ee5c v\u1ee5 cho l\u1ee3i \u00edch c\u00e1 nh\u00e2n c\u1ee7a lu\u1eadt s\u01b0 h\u01b0\u1edbng d\u1eabn;<\/p>\n

24.2.4. X\u00e1c nh\u1eadn kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u00e0 quy \u0111\u1ecbnh c\u1ee7a Li\u00ean \u0111o\u00e0n Lu\u1eadt s\u01b0 Vi\u1ec7t Nam v\u00e0o Nh\u1eadt k\u00fd t\u1eadp s\u1ef1 h\u00e0nh ngh\u1ec1 lu\u1eadt s\u01b0 v\u00e0 H\u1ed3 s\u01a1 th\u1ef1c h\u00e0nh \u0111\u1ec3 ng\u01b0\u1eddi t\u1eadp s\u1ef1 h\u00e0nh ngh\u1ec1 lu\u1eadt s\u01b0 \u0111\u01b0\u1ee3c tham gia ki\u1ec3m tra k\u1ebft qu\u1ea3 t\u1eadp s\u1ef1 h\u00e0nh ngh\u1ec1 lu\u1eadt s\u01b0.<\/p>\n

Quy t\u1eafc 25. Quan h\u1ec7 c\u1ee7a lu\u1eadt s\u01b0 v\u1edbi t\u1ed5 ch\u1ee9c x\u00e3 h\u1ed9i \u2013 ngh\u1ec1 nghi\u1ec7p lu\u1eadt s\u01b0<\/strong><\/span><\/p>\n

25.1. Lu\u1eadt s\u01b0 c\u00f3 ngh\u0129a v\u1ee5 t\u00f4n tr\u1ecdng, b\u1ea3o v\u1ec7 danh d\u1ef1, uy t\u00edn, ch\u1ea5p h\u00e0nh \u0110i\u1ec1u l\u1ec7, ngh\u1ecb quy\u1ebft, quy\u1ebft \u0111\u1ecbnh, quy \u0111\u1ecbnh, quy ch\u1ebf, n\u1ed9i quy c\u1ee7a Li\u00ean \u0111o\u00e0n Lu\u1eadt s\u01b0, \u0110o\u00e0n Lu\u1eadt s\u01b0.<\/p>\n

25.2. M\u1ecdi \u00fd ki\u1ebfn \u0111\u00f3ng g\u00f3p c\u1ee7a lu\u1eadt s\u01b0 v\u1edbi \u0110o\u00e0n Lu\u1eadt s\u01b0, Li\u00ean \u0111o\u00e0n Lu\u1eadt s\u01b0 ph\u1ea3i b\u1ea3o \u0111\u1ea3m s\u1ef1 trung th\u1ef1c, kh\u00e1ch quan, mang t\u00ednh ch\u1ea5t x\u00e2y d\u1ef1ng, g\u00f3p ph\u1ea7n v\u00e0o vi\u1ec7c ph\u00e1t tri\u1ec3n t\u1ed5 ch\u1ee9c x\u00e3 h\u1ed9i \u2013 ngh\u1ec1 nghi\u1ec7p lu\u1eadt s\u01b0 v\u00e0 ngh\u1ec1 lu\u1eadt s\u01b0.<\/p>\n

Ch\u01b0\u01a1ng IV.\u00a0<\/strong>QUAN H\u1ec6 V\u1edaI C\u01a0 QUAN, NG\u01af\u1edcI TI\u1ebeN H\u00c0NH T\u1ed0 T\u1ee4NG<\/strong><\/span><\/p>\n

Quy t\u1eafc 26. Quy t\u1eafc chung khi tham gia t\u1ed1 t\u1ee5ng<\/strong><\/span><\/p>\n

26.1. Lu\u1eadt s\u01b0 ph\u1ea3i nghi\u00eam ch\u1ec9nh ch\u1ea5p h\u00e0nh n\u1ed9i quy v\u00e0 c\u00e1c quy \u0111\u1ecbnh c\u00f3 li\u00ean quan trong quan h\u1ec7 v\u1edbi c\u00e1c c\u01a1 quan ti\u1ebfn h\u00e0nh t\u1ed1 t\u1ee5ng; c\u00f3 th\u00e1i \u0111\u1ed9 h\u1ee3p t\u00e1c, l\u1ecbch s\u1ef1, t\u00f4n tr\u1ecdng nh\u1eefng ng\u01b0\u1eddi ti\u1ebfn h\u00e0nh t\u1ed1 t\u1ee5ng m\u00e0 lu\u1eadt s\u01b0 ti\u1ebfp x\u00fac khi h\u00e0nh ngh\u1ec1; ch\u1ee7 \u0111\u1ed9ng, t\u00edch c\u1ef1c th\u1ef1c hi\u1ec7n c\u00e1c quy\u1ec1n v\u00e0 ngh\u0129a v\u1ee5 c\u1ee7a lu\u1eadt s\u01b0 khi tham gia t\u1ed1 t\u1ee5ng theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

26.2. Khi c\u1ea7n trao \u0111\u1ed5i \u00fd ki\u1ebfn v\u1ec1 nghi\u1ec7p v\u1ee5 v\u1edbi ng\u01b0\u1eddi ti\u1ebfn h\u00e0nh t\u1ed1 t\u1ee5ng, nh\u1eefng ng\u01b0\u1eddi ho\u1eb7c c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n kh\u00e1c, lu\u1eadt s\u01b0 ph\u1ea3i gi\u1eef t\u00ednh \u0111\u1ed9c l\u1eadp c\u1ee7a ngh\u1ec1 nghi\u1ec7p lu\u1eadt s\u01b0 \u0111\u1ec3 g\u00f3p ph\u1ea7n v\u00e0o vi\u1ec7c b\u1ea3o v\u1ec7 c\u00f4ng l\u00fd, c\u00f4ng b\u1eb1ng x\u00e3 h\u1ed9i.<\/p>\n

Quy t\u1eafc 27. \u1ee8ng x\u1eed t\u1ea1i phi\u00ean t\u00f2a<\/strong><\/span><\/p>\n

27.1. Lu\u1eadt s\u01b0 ph\u1ea3i ch\u1ea5p h\u00e0nh n\u1ed9i quy phi\u00ean t\u00f2a, n\u1ed9i quy ph\u00f2ng x\u1eed \u00e1n, tu\u00e2n theo s\u1ef1 \u0111i\u1ec1u khi\u1ec3n c\u1ee7a ch\u1ee7 t\u1ecda v\u00e0 h\u1ed9i \u0111\u1ed3ng x\u00e9t x\u1eed; t\u00f4n tr\u1ecdng ng\u01b0\u1eddi ti\u1ebfn h\u00e0nh t\u1ed1 t\u1ee5ng, lu\u1eadt s\u01b0 \u0111\u1ed3ng nghi\u1ec7p v\u00e0 nh\u1eefng ng\u01b0\u1eddi tham gia t\u1ed1 t\u1ee5ng kh\u00e1c; c\u00f3 th\u00e1i \u0111\u1ed9 \u1ee9ng x\u1eed \u0111\u00fang m\u1ef1c khi tranh t\u1ee5ng t\u1ea1i phi\u00ean t\u00f2a; c\u00f3 thi\u1ec7n ch\u00ed, h\u1ee3p t\u00e1c khi gi\u1ea3i quy\u1ebft c\u00e1c t\u00ecnh hu\u1ed1ng ph\u00e1t sinh \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn tr\u1eadt t\u1ef1 ho\u1eb7c ti\u1ebfn tr\u00ecnh gi\u1ea3i quy\u1ebft v\u1ee5 vi\u1ec7c t\u1ea1i phi\u00ean t\u00f2a.<\/p>\n

27.2. Trong lu\u1eadn c\u1ee9 b\u00e0o ch\u1eefa, b\u1ea3o v\u1ec7 quy\u1ec1n v\u00e0 l\u1ee3i \u00edch h\u1ee3p ph\u00e1p c\u1ee7a kh\u00e1ch h\u00e0ng, lu\u1eadt s\u01b0 ph\u1ea3i t\u00f4n tr\u1ecdng s\u1ef1 th\u1eadt kh\u00e1ch quan, \u0111\u01b0a ra nh\u1eefng t\u00e0i li\u1ec7u, ch\u1ee9ng c\u1ee9 ph\u00e1p l\u00fd gi\u00fap cho vi\u1ec7c gi\u1ea3i quy\u1ebft v\u1ee5 \u00e1n \u0111\u01b0\u1ee3c kh\u00e1ch quan, \u0111\u00fang ph\u00e1p lu\u1eadt.<\/p>\n

27.3. Tr\u01b0\u1edbc nh\u1eefng h\u00e0nh vi sai tr\u00e1i, th\u00e1i \u0111\u1ed9 thi\u1ebfu t\u00f4n tr\u1ecdng lu\u1eadt s\u01b0 hay kh\u00e1ch h\u00e0ng c\u1ee7a lu\u1eadt s\u01b0 t\u1ea1i phi\u00ean t\u00f2a c\u0169ng nh\u01b0 trong qu\u00e1 tr\u00ecnh t\u1ed1 t\u1ee5ng, lu\u1eadt s\u01b0 lu\u00f4n gi\u1eef b\u00ecnh t\u0129nh v\u00e0 th\u1ef1c hi\u1ec7n quy\u1ec1n ki\u1ebfn ngh\u1ecb, y\u00eau c\u1ea7u th\u1ecfa \u0111\u00e1ng, h\u1ee3p l\u1ec7, \u0111\u00fang ph\u00e1p lu\u1eadt.<\/p>\n

Quy t\u1eafc 28. Nh\u1eefng vi\u1ec7c lu\u1eadt s\u01b0 kh\u00f4ng \u0111\u01b0\u1ee3c l\u00e0m trong quan h\u1ec7 v\u1edbi c\u00e1c c\u01a1 quan ti\u1ebfn h\u00e0nh t\u1ed1 t\u1ee5ng v\u00e0 ng\u01b0\u1eddi ti\u1ebfn h\u00e0nh t\u1ed1 t\u1ee5ng<\/strong><\/span><\/p>\n

28.1. Ph\u00e1t bi\u1ec3u nh\u1eefng \u0111i\u1ec1u bi\u1ebft r\u00f5 l\u00e0 sai s\u1ef1 th\u1eadt tr\u00ean ph\u01b0\u01a1ng ti\u1ec7n th\u00f4ng tin \u0111\u1ea1i ch\u00fang ho\u1eb7c n\u01a1i c\u00f4ng c\u1ed9ng v\u1ec1 nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u00f3 li\u00ean quan \u0111\u1ebfn v\u1ee5 vi\u1ec7c m\u00e0 m\u00ecnh \u0111\u1ea3m nh\u1eadn ho\u1eb7c kh\u00f4ng \u0111\u1ea3m nh\u1eadn nh\u1eb1m g\u00e2y \u1ea3nh h\u01b0\u1edfng x\u1ea5u \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u01a1 quan ti\u1ebfn h\u00e0nh t\u1ed1 t\u1ee5ng v\u00e0 ng\u01b0\u1eddi ti\u1ebfn h\u00e0nh t\u1ed1 t\u1ee5ng.<\/p>\n

28.2. Ph\u1ea3n \u1ee9ng ti\u00eau c\u1ef1c b\u1eb1ng h\u00e0nh vi t\u1ef1 \u00fd b\u1ecf v\u1ec1 khi tham gia t\u1ed1 t\u1ee5ng.<\/p>\n

28.3. Th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh vi b\u1ecb nghi\u00eam c\u1ea5m theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n

Ch\u01b0\u01a1ng V.\u00a0<\/strong>QUAN H\u1ec6 V\u1edaI C\u00c1C C\u01a0 QUAN NH\u00c0 N\u01af\u1edaC, T\u1ed4 CH\u1ee8C, C\u00c1 NH\u00c2N KH\u00c1C<\/strong><\/span><\/p>\n

Quy t\u1eafc 29. \u1ee8ng x\u1eed c\u1ee7a lu\u1eadt s\u01b0 trong quan h\u1ec7 v\u1edbi c\u00e1c c\u01a1 quan nh\u00e0 n\u01b0\u1edbc kh\u00e1c<\/strong><\/span><\/p>\n

29.1. Khi ti\u1ebfp x\u00fac, l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c c\u01a1 quan nh\u00e0 n\u01b0\u1edbc kh\u00e1c v\u1edbi t\u01b0 c\u00e1ch \u0111\u1ea1i di\u1ec7n ngo\u00e0i t\u1ed1 t\u1ee5ng, lu\u1eadt s\u01b0 t\u01b0 v\u1ea5n ho\u1eb7c th\u1ef1c hi\u1ec7n d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd kh\u00e1c cho kh\u00e1ch h\u00e0ng, lu\u1eadt s\u01b0 ph\u1ea3i tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt, n\u1ed9i quy, quy \u0111\u1ecbnh c\u1ee7a c\u01a1 quan nh\u00e0 n\u01b0\u1edbc v\u00e0 quy \u0111\u1ecbnh ph\u00f9 h\u1ee3p c\u1ee7a Ch\u01b0\u01a1ng IV B\u1ed9 Quy t\u1eafc n\u00e0y.<\/p>\n

29.2. Trong quan h\u1ec7 v\u1edbi c\u01a1 quan nh\u00e0 n\u01b0\u1edbc kh\u00e1c \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c cho kh\u00e1ch h\u00e0ng, lu\u1eadt s\u01b0 c\u1ea7n c\u00f3 th\u00e1i \u0111\u1ed9 l\u1ecbch s\u1ef1, t\u00f4n tr\u1ecdng, ki\u00ean quy\u1ebft t\u1eeb ch\u1ed1i nh\u1eefng h\u00e0nh vi m\u00f3c n\u1ed1i, trung gian tr\u00e1i ph\u00e1p lu\u1eadt, tr\u00e1i \u0111\u1ea1o \u0111\u1ee9c v\u00e0 l\u01b0\u01a1ng t\u00e2m ngh\u1ec1 nghi\u1ec7p.<\/p>\n

29.3. Lu\u1eadt s\u01b0 c\u00f3 ngh\u0129a v\u1ee5 gi\u1ea3i th\u00edch cho kh\u00e1ch h\u00e0ng c\u00e1c quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt v\u1ec1 khi\u1ebfu n\u1ea1i, t\u1ed1 c\u00e1o; khuy\u1ebfn ngh\u1ecb kh\u00e1ch h\u00e0ng tr\u00e1nh vi\u1ec7c khi\u1ebfu n\u1ea1i, t\u1ed1 c\u00e1o tr\u00e1i ph\u00e1p lu\u1eadt, g\u00e2y t\u1ed1n k\u00e9m th\u1eddi gian, ti\u1ec1n b\u1ea1c c\u1ee7a Nh\u00e0 n\u01b0\u1edbc, ng\u01b0\u1eddi d\u00e2n v\u00e0 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn qu\u1ea3n l\u00fd nh\u00e0 n\u01b0\u1edbc v\u1ec1 tr\u1eadt t\u1ef1 an to\u00e0n x\u00e3 h\u1ed9i.<\/p>\n

Quy t\u1eafc 30. \u1ee8ng x\u1eed trong quan h\u1ec7 v\u1edbi c\u00e1c t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n kh\u00e1c<\/strong><\/span><\/p>\n

Khi ti\u1ebfp x\u00fac, l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n kh\u00e1c, lu\u1eadt s\u01b0 c\u00f3 th\u00e1i \u0111\u1ed9 \u1ee9ng x\u1eed \u0111\u00fang m\u1ef1c, kh\u00f4ng \u0111\u01b0\u1ee3c c\u00f3 l\u1eddi n\u00f3i, vi\u1ec7c l\u00e0m \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn uy t\u00edn v\u00e0 l\u1ee3i \u00edch h\u1ee3p ph\u00e1p c\u1ee7a c\u00e1c t\u1ed5 ch\u1ee9c, c\u00e1 nh\u00e2n \u0111\u00f3.<\/p>\n

Ch\u01b0\u01a1ng VI.\u00a0<\/strong>C\u00c1C QUY T\u1eaeC KH\u00c1C<\/strong><\/span><\/p>\n

Quy t\u1eafc 31. Th\u00f4ng tin, truy\u1ec1n th\u00f4ng<\/strong><\/span><\/p>\n

31.1. Khi cung c\u1ea5p th\u00f4ng tin cho b\u00e1o ch\u00ed, ph\u01b0\u01a1ng ti\u1ec7n th\u00f4ng tin \u0111\u1ea1i ch\u00fang, s\u1eed d\u1ee5ng m\u1ea1ng x\u00e3 h\u1ed9i, lu\u1eadt s\u01b0 ph\u1ea3i trung th\u1ef1c, ch\u00ednh x\u00e1c, kh\u00e1ch quan.<\/p>\n

31.2. Lu\u1eadt s\u01b0 kh\u00f4ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u00e1o ch\u00ed, ph\u01b0\u01a1ng ti\u1ec7n th\u00f4ng tin \u0111\u1ea1i ch\u00fang, m\u1ea1ng x\u00e3 h\u1ed9i \u0111\u1ec3 c\u1ed1 \u00fd ph\u1ea3n \u00e1nh sai s\u1ef1 th\u1eadt nh\u1eb1m m\u1ee5c \u0111\u00edch c\u00e1 nh\u00e2n, \u0111\u1ed9ng c\u01a1 kh\u00e1c ho\u1eb7c t\u1ea1o d\u01b0 lu\u1eadn nh\u1eb1m b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i kh\u00f4ng h\u1ee3p ph\u00e1p c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c ph\u00e1t ng\u00f4n g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn an ninh, l\u1ee3i \u00edch qu\u1ed1c gia v\u00e0 l\u1ee3i \u00edch c\u00f4ng c\u1ed9ng.<\/p>\n

31.3. Lu\u1eadt s\u01b0 kh\u00f4ng \u0111\u01b0\u1ee3c vi\u1ebft b\u00e0i, ph\u00e1t bi\u1ec3u tr\u00ean b\u00e1o ch\u00ed, ph\u01b0\u01a1ng ti\u1ec7n th\u00f4ng tin \u0111\u1ea1i ch\u00fang, t\u1ea1i n\u01a1i c\u00f4ng c\u1ed9ng, s\u1eed d\u1ee5ng m\u1ea1ng x\u00e3 h\u1ed9i \u0111\u1ec3 n\u00f3i x\u1ea5u, c\u00f4ng k\u00edch, b\u00e0i x\u00edch ho\u1eb7c g\u00e2y chia r\u1ebd, m\u1ea5t \u0111o\u00e0n k\u1ebft n\u1ed9i b\u1ed9 gi\u1eefa c\u00e1c lu\u1eadt s\u01b0 \u0111\u1ed3ng nghi\u1ec7p; g\u00e2y t\u1ed5n h\u1ea1i \u0111\u1ebfn danh d\u1ef1, uy t\u00edn c\u1ee7a lu\u1eadt s\u01b0, ngh\u1ec1 lu\u1eadt s\u01b0, \u0110o\u00e0n Lu\u1eadt s\u01b0 v\u00e0 Li\u00ean \u0111o\u00e0n Lu\u1eadt s\u01b0 Vi\u1ec7t Nam.<\/p>\n

Quy t\u1eafc 32. Qu\u1ea3ng c\u00e1o<\/strong><\/span><\/p>\n

32.1. Khi qu\u1ea3ng c\u00e1o v\u1ec1 ho\u1ea1t \u0111\u1ed9ng h\u00e0nh ngh\u1ec1 lu\u1eadt s\u01b0, lu\u1eadt s\u01b0 kh\u00f4ng \u0111\u01b0\u1ee3c cung c\u1ea5p nh\u1eefng th\u00f4ng tin kh\u00f4ng c\u00f3 th\u1eadt ho\u1eb7c th\u00f4ng tin g\u00e2y hi\u1ec3u nh\u1ea7m. Lu\u1eadt s\u01b0 ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m khi cam k\u1ebft trong qu\u1ea3ng c\u00e1o v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 lu\u1eadt s\u01b0.<\/p>\n

32.2. Lu\u1eadt s\u01b0 kh\u00f4ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n vi\u1ec7c qu\u1ea3ng c\u00e1o l\u00e0m \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn danh d\u1ef1, uy t\u00edn c\u1ee7a \u0111\u1ed9i ng\u0169 lu\u1eadt s\u01b0, ngh\u1ec1 lu\u1eadt s\u01b0.\/.\u00a0<\/p>\n

\u00bb Lu\u1eadt Lu\u1eadt s\u01b0 2006 s\u1eeda \u0111\u1ed5i 2012<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

B\u1ed9 quy t\u1eafc \u0111\u1ea1o \u0111\u1ee9c \u1ee9ng x\u1eed ngh\u1ec1 nghi\u1ec7p lu\u1eadt s\u01b0 Vi\u1ec7t Nam m\u0103m 2019 \u0111\u01b0\u1ee3c ban h\u00e0nh k\u00e8m theo Quy\u1ebft \u0111\u1ecbnh 201\/Q\u0110-H\u0110LSTQ quy \u0111\u1ecbnh v\u1ec1 vi\u1ec7c ban h\u00e0nh b\u1ed9 quy t\u1eafc \u0111\u1ea1o \u0111\u1ee9c v\u00e0 \u1ee9ng x\u1eed ngh\u1ec1 nghi\u1ec7p Lu\u1eadt s\u01b0 Vi\u1ec7t Nam thay th\u1ebf cho b\u1ed9 quy t\u1eafc c\u0169, c\u00f3 hi\u1ec7u l\u1ef1c t\u1eeb ng\u00e0y […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[168],"tags":[],"_links":{"self":[{"href":"https:\/\/luatsubaoho.com\/phapluat\/wp-json\/wp\/v2\/posts\/33248"}],"collection":[{"href":"https:\/\/luatsubaoho.com\/phapluat\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/luatsubaoho.com\/phapluat\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/luatsubaoho.com\/phapluat\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/luatsubaoho.com\/phapluat\/wp-json\/wp\/v2\/comments?post=33248"}],"version-history":[{"count":0,"href":"https:\/\/luatsubaoho.com\/phapluat\/wp-json\/wp\/v2\/posts\/33248\/revisions"}],"wp:attachment":[{"href":"https:\/\/luatsubaoho.com\/phapluat\/wp-json\/wp\/v2\/media?parent=33248"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/luatsubaoho.com\/phapluat\/wp-json\/wp\/v2\/categories?post=33248"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/luatsubaoho.com\/phapluat\/wp-json\/wp\/v2\/tags?post=33248"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}