{"id":15353,"date":"2015-11-14T10:14:40","date_gmt":"2015-11-14T03:14:40","guid":{"rendered":"https:\/\/luatsubaoho.com\/phapluat\/?p=15353"},"modified":"2019-11-14T10:49:24","modified_gmt":"2019-11-14T03:49:24","slug":"ky-nang-tu-van-phap-luat-bang-loi-noi","status":"publish","type":"post","link":"https:\/\/luatsubaoho.com\/phapluat\/ky-nang-tu-van-phap-luat-bang-loi-noi\/","title":{"rendered":"K\u1ef9 n\u0103ng t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt b\u1eb1ng l\u1eddi n\u00f3i"},"content":{"rendered":"\n

K\u1ef9 n\u0103ng t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt b\u1eb1ng l\u1eddi n\u00f3i.<\/p>\n

A. \u0110\u1eb6T V\u1ea4N \u0110\u1ec0<\/strong>
V\u1edbi \u0111\u00e0 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd c\u1ee7a n\u1ec1n kinh t\u1ebf, ng\u00e0y c\u00e0ng c\u00f3 nhi\u1ec1u kh\u00e1ch
h\u00e0ng nh\u1edd t\u1edbi s\u1ef1 t\u01b0 v\u1ea5n, h\u1ed7 tr\u1ee3 c\u1ee7a ng\u01b0\u1eddi t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a h\u1ecd ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt hay b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ch\u00ednh \u0111\u00e1ng c\u1ee7a h\u1ecd \u0111\u1ec3 ng\u0103ng ng\u1eeba ho\u1eb7c gi\u1ea3m thi\u1ec3u c\u00e1c r\u1ee7i ro ph\u00e1p l\u00fd.
V\u00ec v\u1eady vai tr\u00f2 c\u1ee7a ng\u01b0\u1eddi t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt ng\u00e0y c\u00e0ng tr\u1edf n\u00ean quan tr\u1ecdng. Ho\u1ea1t \u0111\u1ed9ng t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt c\u1ee7a ng\u01b0\u1eddi t\u01b0 v\u1ea5n l\u00e0 ho\u1ea1t \u0111\u1ed9ng \u0111\u00f2i h\u1ecfi lao \u0111\u1ed9ng tr\u00ed \u00f3c c\u1eadn th\u1eadn, s\u00e2u s\u1eafc. Trong \u0111\u1eddi s\u1ed1ng x\u00e3 h\u1ed9i, t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt mang l\u1ea1i nh\u1eefng l\u1ee3i \u00edch to l\u1edbn \u0111\u1eb7c bi\u1ec7t l\u00e0 trong l\u0129nh v\u1ef1c kinh t\u1ebf v\u00e0 b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng. Ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u00f3 vai tr\u00f2 ti\u00ean li\u1ec7u r\u1ee7i ro v\u00e0 t\u00edm c\u00e1c gi\u1ea3i ph\u00e1p ph\u00f2ng ng\u1eeba, h\u1ea1n ch\u1ebf, kh\u1eafc ph\u1ee5c r\u1ee7i ro. C\u00f3 hai h\u00ecnh th\u1ee9c t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt l\u00e0 t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt b\u1eb1ng l\u1eddi n\u00f3i v\u00e0 t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt b\u1eb1ng v\u0103n b\u1ea3n. H\u00ecnh th\u1ee9c t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt b\u1eb1ng l\u1eddi n\u00f3i \u0111ang r\u1ea5t ph\u1ed5 bi\u1ebfn hi\u1ec7n nay v\u00e0 \u0111\u01b0\u1ee3c nhi\u1ec1u kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng. Theo \u0111\u00f3 ta kh\u00f4ng th\u1ec3 ph\u1ee7 nh\u1eadn \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a h\u00ecnh th\u1ee9c t\u01b0 v\u1ea5n n\u00e0y trong \u0111\u1eddi s\u1ed1ng x\u00e3 h\u1ed9i. B\u00e0i vi\u1ebft sau s\u1ebd l\u00e0m r\u00f5 v\u1ea5n \u0111\u1ec1: \u201cPh\u00e2n t\u00edch k\u1ef9 n\u0103ng t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt b\u1eb1ng l\u1eddi n\u00f3i.
Minh h\u1ecda b\u1eb1ng c\u00e1c t\u00ecnh hu\u1ed1ng th\u1ef1c ti\u1ec5n.\u201d<\/p>\n

\u00bb L\u1ef1a ch\u1ecdn h\u00ecnh th\u1ee9c t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt<\/a><\/p>\n

B. N\u1ed8I DUNG<\/strong>
I. Kh\u00e1i qu\u00e1t chung v\u1ec1 k\u1ef9 n\u0103ng t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt b\u1eb1ng l\u1eddi n\u00f3i<\/strong>
I. 1. Kh\u00e1i ni\u1ec7m, \u0111\u1eb7c \u0111i\u1ec3m<\/strong>
I.1.1. Kh\u00e1i ni\u1ec7m
T\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt b\u1eb1ng l\u1eddi n\u00f3i \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 ng\u01b0\u1eddi t\u01b0 v\u1ea5n trao \u0111\u1ed5i b\u1eb1ng l\u1eddi n\u00f3i v\u1edbi kh\u00e1ch h\u00e0ng, trao \u0111\u1ed5i m\u1ecdi th\u00f4ng tin li\u00ean quan c\u1ea7n thi\u1ebft \u0111\u1ebfn v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea7n t\u01b0 v\u1ea5n.
I.1.2. \u0110\u1eb7c \u0111i\u1ec3m
H\u00ecnh th\u1ee9c t\u01b0 v\u1ea5n n\u00e0y th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi c\u00e1c v\u1ee5 vi\u1ec7c c\u00f3 t\u00ednh ch\u1ea5
\u0111\u01a1n gi\u1ea3n. Kh\u00e1ch h\u00e0ng th\u01b0\u1eddng g\u1eb7p ng\u01b0\u1eddi t\u01b0 v\u1ea5n \u0111\u1ec3 tr\u00ecnh b\u00e0y v\u1ee5 vi\u1ec7c c\u1ee7a h\u1ecd v\u00e0 nh\u1edd ng\u01b0\u1eddi t\u01b0 v\u1ea5n t\u00ecm gi\u1ea3i ph\u00e1p \u0111\u1ec3 b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i h\u1ee3p ph\u00e1p c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 c\u00f3 hi\u1ec7u qu\u1ea3. V\u00ec v\u1eady khi t\u01b0 v\u1ea5n tr\u1ef1c ti\u1ebfp b\u1eb1ng l\u1eddi n\u00f3i cho kh\u00e1ch h\u00e0ng, qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n c\u1ed1 m\u1ed9t s\u1ed1 \u0111\u1eb7c \u0111i\u1ec3m sau:
Th\u1ee9 nh\u1ea5t,<\/strong> ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u1ea7n l\u1eafng nghe kh\u00e1ch h\u00e0ng tr\u00ecnh b\u00e0y v\u00e0 ghi ch\u00e9p
\u0111\u1ea7y \u0111\u1ee7 n\u1ed9i dung ch\u00ednh, \u00fd ch\u00ednh, tr\u00ean c\u01a1 s\u1edf \u0111\u00f3 \u0111\u1eb7t th\u00eam c\u00e2u h\u1ecfi \u0111\u1ec3 l\u00e0m r\u00f5.
Th\u1ee9 hai,<\/strong> ng\u01b0\u1eddi t\u01b0 v\u1ea5n y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng cung c\u1ea5p c\u00e1c gi\u1ea5y t\u1edd, t\u00e0i li\u1ec7u c\u00f3
li\u00ean quan \u0111\u1ebfn v\u1ea5n \u0111\u1ec1 t\u01b0 v\u1ea5n.
Th\u1ee9 ba,<\/strong> ng\u01b0\u1eddi t\u01b0 v\u1ea5n s\u1ebd tra c\u1ee9u th\u00f4ng tin, t\u00e0i li\u1ec7u tham kh\u1ea3o. D\u00f9ng c\u00e1c
quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt \u0111\u1ec3 l\u00e0m c\u01a1 s\u1edf cho nh\u1eefng k\u1ebft lu\u1eadn c\u1ee7a m\u00ecnh.
Th\u1ee9 t\u01b0,<\/strong> ng\u01b0\u1eddi t\u01b0 v\u1ea5n ph\u1ea3i \u0111\u1ecbnh h\u01b0\u1edbng cho kh\u00e1ch h\u00e0ng, th\u1ef1c ch\u1ea5t l\u00e0 \u0111\u01b0a ra
c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u1ec3 tr\u1ea3 l\u1eddi c\u00e1c v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u.<\/p>\n

\u0110\u1eb7c bi\u1ec7t trong qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n ng\u01b0\u1eddi t\u01b0 v\u1ea5n ph\u1ea3i th\u1ec3 hi\u1ec7n th\u00e1i \u0111\u1ed9 trung
th\u1ef1c, ph\u00e2n t\u00edch c\u00e1c v\u1ea5n \u0111\u1ec1 c\u01a1 s\u1edf ph\u00e1p l\u00fd v\u00e0 \u0111\u1ee9ng v\u1ec1 ph\u00eda kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.
I. 2. M\u1ed9t s\u1ed1 quy tr\u00ecnh<\/strong>
I.2.1. Nghe kh\u00e1ch h\u00e0ng tr\u00ecnh b\u00e0y
B\u1ea5t lu\u1eadn v\u1ea5n \u0111\u1ec1 c\u1ea7n t\u01b0 v\u1ea5n l\u00e0 g\u00ec, ng\u01b0\u1eddi t\u01b0 v\u1ea5n v\u1eabn ph\u1ea3i ch\u0103m ch\u00fa l\u1eafng
nghe kh\u00e1ch h\u00e0ng tr\u00ecnh b\u00e0y. Trong qu\u00e1 tr\u00ecnh l\u1eafng nghe kh\u00e1ch h\u00e0ng tr\u00ecnh b\u00e0y, ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u1ea7n ch\u00fa \u00fd ghi ch\u00e9p nh\u1eefng n\u1ed9i dung ch\u00ednh, sau \u0111\u00f3 c\u00f3 th\u1ec3 \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 kh\u00e1ch h\u00e0ng l\u00e0m r\u00f5 th\u00eam.
I.2.2. T\u00f3m t\u1eaft l\u1ea1i y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng
Sau khi nghe kh\u00e1ch h\u00e0ng tr\u00ecnh b\u00e0y xong, ng\u01b0\u1eddi t\u01b0 v\u1ea5n n\u00ean di\u1ec5n \u0111\u1ea1t l\u1ea1i c\u00e2u
chuy\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng theo c\u00e1ch hi\u1ec3u c\u1ee7a m\u00ecnh. Vi\u1ec7c n\u00e0y nh\u1eb1m m\u1ee5c \u0111\u00edch \u0111\u1ea3m b\u1ea3o r\u1eb1ng ng\u01b0\u1eddi t\u01b0 v\u1ea5n \u0111\u00e3 hi\u1ec3u \u0111\u00fang c\u00e2u chuy\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 n\u1ebfu ph\u00e1t hi\u1ec7n c\u00f3 \u0111i\u1ec3m n\u00e0o nh\u1ea7m l\u1eabn ho\u1eb7c ch\u01b0a r\u00f5, kh\u00e1ch h\u00e0ng k\u1ecbp \u0111\u00ednh ch\u00ednh.
I.2.3. Tra c\u1ee9u t\u00e0i li\u1ec7u tham kh\u1ea3o
Vi\u1ec7c d\u00f9ng c\u00e1c quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt \u0111\u1ec3 l\u00e0m c\u01a1 s\u1edf cho c\u00e1c k\u1ebft lu\u1eadn c\u1ee7a
m\u00ecnh l\u00e0 \u0111i\u1ec1u b\u1eaft bu\u1ed9c. Vi\u1ec7c tra c\u1ee9u t\u00e0i li\u1ec7u tham kh\u1ea3o l\u00e0 \u0111i\u1ec1u b\u1eaft bu\u1ed9c v\u00ec:
Th\u1ee9 nh\u1ea5t,<\/strong> \u0111\u1ec3 kh\u1eb3ng \u0111\u1ecbnh v\u1edbi kh\u00e1ch h\u00e0ng r\u1eb1ng ng\u01b0\u1eddi t\u01b0 v\u1ea5n \u0111ang t\u01b0 v\u1ea5n d\u1ef1a tr\u00ean quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt ch\u1ee9 kh\u00f4ng ph\u1ea3i theo c\u1ea3m t\u00ednh ch\u1ee7 quan c\u1ee7a m\u00ecnh.
Th\u1ee9 hai,<\/strong> tra c\u1ee9u t\u00e0i li\u1ec7u tham kh\u1ea3o gi\u00fap ng\u01b0\u1eddi t\u01b0 v\u1ea5n kh\u1eb3ng \u0111\u1ecbnh nh\u1eefng suy ngh\u0129 c\u1ee7a m\u00ecnh, b\u1eddi v\u00ec kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u0169ng c\u00f3 th\u1ec3 nh\u1edb ch\u00ednh x\u00e1c c\u00e1c quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u1ec1 t\u1ea5t c\u1ea3 c\u00e1c v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u.
I.2.4. \u0110\u1ecbnh h\u01b0\u1edbng cho kh\u00e1ch h\u00e0ng
\u0110\u1ecbnh h\u01b0\u1edbng cho kh\u00e1ch h\u00e0ng th\u1ef1c ch\u1ea5t l\u00e0 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p cho kh\u00e1ch
h\u00e0ng. Tuy v\u1eady vi\u1ec7c tr\u1ea3 l\u1eddi tr\u1ef1c ti\u1ebfp b\u1eb1ng mi\u1ec7ng c\u0169ng ch\u1ec9 mang t\u00ednh \u0111\u1ecbnh hu\u1ed1ng
tr\u00ean c\u01a1 s\u1edf \u0111\u00f3 c\u00f2n t\u1ea1o c\u01a1 h\u1ed9i \u0111\u1ec3 kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn ph\u01b0\u01a1ng th\u1ee9c b\u1ea3o v\u1ec7 quy\u1ec1n
c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t.
II. M\u1ed9t s\u1ed1 k\u1ef9 n\u0103ng trong t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt b\u1eb1ng l\u1eddi n\u00f3i<\/strong>
II. 1. K\u1ef9 n\u0103ng ti\u1ebfp kh\u00e1ch h\u00e0ng<\/strong>
II.1.1. Chu\u1ea9n b\u1ecb
Vi\u1ec7c chu\u1ea9n b\u1ecb cho m\u1ed9t bu\u1ed5i ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn hi\u1ec7u qu\u1ea3 c\u1ee7a bu\u1ed5i ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng. M\u1ed9t bu\u1ed5i l\u00e0m vi\u1ec7c \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb t\u1ed1t kh\u00f4ng nh\u1eefng t\u1ea1o cho ng\u01b0\u1eddi t\u01b0 v\u1ea5n t\u00e2m l\u00fd t\u1ef1 tin khi l\u00e0m vi\u1ec7c m\u00e0 c\u00f2n t\u1ea1o \u1ea5n
t\u01b0\u1ee3ng t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng. M\u1ed9t s\u1ed1 c\u00f4ng vi\u1ec7c c\u1ea7n chu\u1ea9n b\u1ecb cho bu\u1ed5i ti\u1ebfp x\u00fac
kh\u00e1ch h\u00e0ng:
\u2013 Chu\u1ea9n b\u1ecb v\u1ec1 v\u0103n ph\u00f2ng
\u2013 T\u00e0i li\u1ec7u, th\u00f4ng tin li\u00ean quan \u0111\u1ebfn ng\u01b0\u1eddi t\u01b0 v\u1ea5n v\u00e0 t\u1ed5 ch\u1ee9c n\u01a1i ng\u01b0\u1eddi t\u01b0
v\u1ea5n l\u00e0m vi\u1ec7c
\u2013 Chu\u1ea9n b\u1ecb c\u00e1c bi\u1ec3u, m\u1eabu, h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd
\u2013 Chu\u1ea9n b\u1ecb v\u1ec1 nh\u00e2n s\u1ef1
II.1.2. T\u1ea1o m\u00f4i tr\u01b0\u1eddng giao ti\u1ebfp
Nh\u1eefng c\u00e2u h\u1ecfi c\u1edfi m\u1edd kh\u00f4ng kh\u00e1ch kh\u00ed, l\u1eddi m\u1eddi d\u00f9ng nh\u1eefng \u0111\u1ed3 u\u1ed1ng nh\u1eb9,
thay \u0111\u1ed5i m\u00f4i tr\u01b0\u1eddng c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 tho\u1ea3i m\u00e1i, c\u1edfi m\u1edf cho kh\u00e1ch h\u00e0ng. Th\u01b0\u1eddng
trong bu\u1ed5i ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng l\u1ea7n \u0111\u1ea7u ti\u00ean, kh\u00f4ng d\u1ec5 g\u00ec \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ngay l\u1eadp t\u1ee9c c\u1edfi m\u1edf, \u0111i th\u1eb3ng v\u00e0o vi\u1ec7c tr\u00ecnh b\u00e0y v\u1ee5 vi\u1ec7c. \u0110\u1ec3 gi\u00fap cho vi\u1ec7c ti\u1ebfp x\u00fac \u0111\u01b0\u1ee3c thu\u1eadn l\u1ee3i, kh\u00e1ch h\u00e0ng c\u1edfi m\u1edf h\u01a1n, ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u00f3 th\u1ec3 gi\u1edbi thi\u1ec7u m\u1ed9t s\u1ed1 th\u00f4ng tin c\u00e1 nh\u00e2n v\u00e0 \u0111\u1ec1 ngh\u1ecb kh\u00e1ch h\u00e0ng cung c\u1ea5p m\u1ed9t s\u1ed1 th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng. \u0110\u1ed3ng th\u1eddi ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u1ea7n gi\u1ea3i th\u00edch v\u1edbi kh\u00e1ch h\u00e0ng tr\u00e1ch nhi\u1ec7m b\u1ea3o m\u1eadt th\u00f4ng tin v\u1ec1 v\u1ee5 vi\u1ec7c v\u00e0 b\u1ea3o m\u1eadt th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng khi ng\u01b0\u1eddi t\u01b0 v\u1ea5n ti\u1ebfp nh\u1eadn th\u00f4ng tin t\u1eeb kh\u00e1ch h\u00e0ng. Th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng v\u1ec1 di\u1ec5n bi\u1ebfn c\u1ee7a bu\u1ed5i ti\u1ebfp x\u00fac, t\u1ed5ng th\u1eddi gian d\u1ef1 ki\u1ebfn l\u00e0m vi\u1ec7c s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng h\u00ecnh dung ra k\u1ebf ho\u1ea1ch c\u1ee7a bu\u1ed5i l\u00e0m vi\u1ec7c.
II.1.3. T\u00ecm hi\u1ec3u s\u1ef1 vi\u1ec7c
M\u1ed7i kh\u00e1ch h\u00e0ng \u0111\u1ebfn l\u00e0m vi\u1ec7c v\u1edbi ng\u01b0\u1eddi t\u01b0 v\u1ea5n \u0111\u1ec1u mang theo nh\u1eefng b\u1ed1i
c\u1ea3nh t\u01b0 v\u1ea5n ri\u00eang, g\u1eafn li\u1ec1n v\u1edbi \u0111\u1ec1 xu\u1ea5t cung c\u1ea5p d\u1ecbc v\u1ee5 ph\u00e1p l\u00fd c\u1ee7a h\u1ecd. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 d\u1ef1 \u0111\u1ecbnh, k\u1ebf ho\u1ea1ch \u0111\u0103ng k\u00fd th\u00e0nh l\u1eadp m\u1ed9t c\u00f4ng ty, \u0111\u0103ng k\u00fd m\u1ed9t d\u1ef1 \u00e1n \u0111\u1ea7u t\u01b0 hay vi\u1ec7c chu\u1ea9n b\u1ecb \u0111\u00e0m ph\u00e1n, k\u00fd k\u1ebft h\u1ee3p \u0111\u1ed3ng gi\u1eefa kh\u00e1ch h\u00e0ng v\u1edbi m\u1ed9t \u0111\u1ed1i t\u00e1c, hay l\u00e0 t\u01b0 v\u1ea5n cho m\u1ed9t v\u1ee5 tranh ch\u1ea5p,\u2026 \u0110\u1ec3 c\u00f3 th\u1ec3 t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng th\u00ec ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u1ea7n t\u00ecm hi\u1ec3u r\u00f5 v\u1ee5 vi\u1ec7c m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang y\u00eau c\u1ea7u. Nh\u1eefng th\u00f4ng tin v\u1ec1 v\u1ee5 vi\u1ec7c l\u00e0 nh\u1eefng \u201cnguy\u00ean li\u1ec7u\u201d quan tr\u1ecdng h\u00e0ng \u0111\u1ea7u \u0111\u1ec3 ng\u01b0\u1eddi t\u01b0 v\u1ea5n n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c b\u1ed1i c\u1ea3nh v\u1ee5 vi\u1ec7c, t\u00e2m l\u00fd, mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng.
II.1.4. L\u00e0m r\u00f5 v\u1ea5n \u0111\u1ec1
Kh\u00f4ng ph\u1ea3i trong m\u1ecdi tr\u01b0\u1eddng h\u1ee3p ng\u01b0\u1eddi t\u01b0 v\u1ea5n \u0111\u1ec1u c\u00f3 th\u1ec3 n\u1eafm b\u1eaft v\u00e0 hi\u1ec3u r\u00f5 \u0111\u01b0\u1ee3c to\u00e0n b\u1ed9 c\u00e2u chuy\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng. Sau khi nghe kh\u00e1ch h\u00e0ng tr\u00ecnh
b\u00e0y v\u1ee5 vi\u1ec7c, ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u1ea7n ch\u1ed1t l\u1ea1i c\u00e1ch hi\u1ec3u th\u00f4ng tin v\u1ec1 v\u1ee5 vi\u1ec7c \u0111\u1ec3 tr\u00e1nh vi\u1ec7c ng\u01b0\u1eddi t\u01b0 v\u1ea5n v\u00e0 kh\u00e1ch h\u00e0ng nh\u00ecn nh\u1eadn kh\u00e1c nhau v\u1ec1 b\u1ed1i c\u1ea3nh v\u1ee5 vi\u1ec7c. Do \u0111\u00f3, vi\u1ec7c ch\u1ed1t l\u1ea1i nh\u1eefng th\u00f4ng tin quan tr\u1ecdng c\u1ee7a v\u1ee5 vi\u1ec7c th\u00f4ng qua nh\u1eefng c\u00e2u h\u1ecfi \u0111\u00f3ng \u0111\u1ec3 gi\u00fap ng\u01b0\u1eddi t\u01b0 v\u1ea5n ch\u1ed1t l\u1ea1i nh\u1eefng th\u00f4ng tin quan tr\u1ecdng c\u1ee7a v\u1ee5 vi\u1ec7c v\u00e0 c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng \u0111\u00e1nh gi\u00e1, nh\u00ecn nh\u1eadn v\u1ec1 v\u1ee5 vi\u1ec7c \u0111\u01b0\u1ee3c ch\u00ednh x\u00e1c v\u00e0 to\u00e0n di\u1ec7n.
II.1.5. X\u00e1c \u0111\u1ecbnh y\u00eau c\u1ea7u cung c\u1ea5p d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd c\u1ee7a kh\u00e1ch h\u00e0ng
C\u0169ng m\u1ed9t b\u1ed1i c\u1ea3nh v\u1ee5 vi\u1ec7c nh\u01b0ng kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u01b0a ra r\u1ea5t nhi\u1ec1u y\u00eau
c\u1ea7u cung c\u1ea5p d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd kh\u00e1c nhau. Vi\u1ec7c ng\u01b0\u1eddi t\u01b0 v\u1ea5n t\u00ecm hi\u1ec3u r\u00f5 y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 vi\u1ec7c ng\u01b0\u1eddi t\u01b0 v\u1ea5n n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c nguy\u1ec7n v\u1ecdng th\u1ef1c s\u1ef1 c\u1ee7a kh\u00e1ch h\u00e0ng khi \u0111\u1ebfn trao \u0111\u1ed5i v\u1ee5 vi\u1ec7c. Nhi\u1ec1u kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u01b0a ra r\u1ea5t r\u00f5 y\u00eau c\u1ea7u cung c\u1ea5p d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd v\u1edbi ng\u01b0\u1eddi t\u01b0 v\u1ea5n. Tuy nhi\u00ean kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi th\u1ef1c t\u1ebf l\u00e0 nhi\u1ec1u kh\u00e1ch h\u00e0ng kh\u00f4ng bi\u1ebft di\u1ec5n \u0111\u1ea1t mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u01b0 th\u1ebf n\u00e0o. Vi\u1ec7c t\u00ecm hi\u1ec3u y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 b\u01b0\u1edbc \u0111i kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ec3 ng\u01b0\u1eddi t\u01b0 v\u1ea5n v\u00e0 kh\u00e1ch h\u00e0ng trao \u0111\u1ed5i v\u1ec1 ph\u01b0\u01a1ng th\u1ee9c cung c\u1ea5p d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd c\u1ee7a ng\u01b0\u1eddi t\u01b0 v\u1ea5n v\u1edbi y\u00eau c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a kh\u00e1ch h\u00e0ng.
II.1.6. Th\u1ecfa thu\u1eadn h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd
Kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3 c\u00e1c bu\u1ed5i ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng \u0111\u1ec1u c\u00f3 th\u1ec3 \u0111i \u0111\u1ebfn giai \u0111o\u1ea1n n\u00e0y. C\u00f3 nh\u1eefng lo\u1ea1i d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd nh\u1ea5t \u0111\u1ecbnh kh\u00e1ch h\u00e0ng v\u00e0 ng\u01b0\u1eddi t\u01b0 v\u1ea5n
c\u00f3 th\u1ec3 th\u1ecfa thu\u1eadn v\u00e0 k\u00fd k\u1ebft ngay h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd trong bu\u1ed5i ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng. Th\u00f4ng th\u01b0\u1eddng \u0111\u00f3 c\u00f3 th\u1ec3 l\u00e0 nh\u1eefng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd v\u1ec1 vi\u1ec7c ti\u1ebfn h\u00e0nh nh\u1eefng th\u1ee7 t\u1ee5c ph\u00e1p l\u00fd \u0111\u01a1n gi\u1ea3n, c\u00f3 quy tr\u00ecnh r\u00f5 r\u00e0ng v\u00e0 bi\u1ec3u ph\u00ed \u1ea5n \u0111\u1ecbnh tr\u1ecdn g\u00f3i. Ngo\u00e0i ra c\u00f3 r\u1ea5t nhi\u1ec1u v\u1ee5 vi\u1ec7c ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u1ea7n nghi\u00ean c\u1ee9u h\u1ed3 s\u01a1 tr\u01b0\u1edbc khi trao \u0111\u1ed5i v\u1edbi kh\u00e1ch h\u00e0ng nh\u1eefng n\u1ed9i dung c\u1ee7a h\u1ee3p \u0111\u1ed3ng. \u0110\u1ec3 chu\u1ea9n b\u1ecb cho b\u01b0\u1edbc n\u00e0y ng\u01b0\u1eddi t\u01b0 v\u1ea5n n\u00ean chu\u1ea9n b\u1ecb nh\u1eefng m\u1eabu h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd v\u1edbi nh\u1eefng \u0111i\u1ec1u kho\u1ea3n c\u01a1 b\u1ea3n \u0111\u1ec3 kh\u00e1ch h\u00e0ng d\u1ec5 h\u00ecnh dung.
II.1.7. K\u1ebft th\u00fac cu\u1ed9c g\u1eb7p
C\u0103n c\u1ee9 v\u00e0o nhi\u1ec1u y\u1ebfu t\u1ed1 th\u00ec bu\u1ed5i ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 k\u1ebft th\u00fac nhanh hay ch\u1eadm v\u00e0 k\u1ebft th\u00fac \u1edf nh\u1eefng b\u01b0\u1edbc kh\u00e1c nhau trong quy \u0111\u00ecnh t\u01b0 v\u1ea5n n\u00e0y.
Tuy nhi\u00ean, d\u00f9 k\u1ebft th\u00fac \u1edf b\u1ea5t k\u1ef3 giai \u0111o\u1ea1n n\u00e0o ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u0169ng c\u1ea7n t\u1ea1o ra cho kh\u00e1ch h\u00e0ng m\u1ed9t \u1ea5n t\u01b0\u1ee3ng t\u1ed1t v\u1ec1 bu\u1ed5i l\u00e0m vi\u1ec7c.
II. 2. K\u1ef9 n\u0103ng l\u1eafng nghe<\/strong>
C\u00f3 th\u1ec3 n\u00f3i k\u1ef9 n\u0103ng l\u1eafng nghe l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng v\u00f4 c\u00f9ng quan tr\u1ecdng, kh\u00f4ng
ch\u1ec9 \u0111\u1ed1i v\u1edbi l\u0129nh v\u1ef1c t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt m\u00e0 trong \u0111\u1eddi s\u1ed1ng c\u0169ng v\u1eady. Trong l\u0129nh v\u1ef1c t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt th\u00ec \u0111\u00e2y l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng r\u1ea5t c\u1ea7n thi\u1ebft \u0111\u1ed1i v\u1edbi m\u1ed9t t\u01b0 v\u1ea5n vi\u00ean. Khi ng\u01b0\u1eddi t\u01b0 v\u1ea5n nghe kh\u00e1ch h\u00e0ng tr\u00ecnh b\u00e0y, t\u01b0 v\u1ea5n vi\u00ean (lu\u1eadt s\u01b0) kh\u00f4ng ch\u1ec9 l\u00e0 nghe r\u1ed3i b\u1ecf \u0111\u00f3 m\u00e0 t\u01b0 v\u1ea5n vi\u00ean c\u1ea7n nghe th\u1eadt ch\u00ednh x\u00e1c \u0111\u1ec3 c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng \u0111ang v\u01b0\u1edbng m\u1eafc, hi\u1ec3u t\u01b0\u1eddng t\u1eadn c\u00e2u chuy\u1ec7n kh\u00e1ch h\u00e0ng \u0111ang tr\u00ecnh b\u00e0y. Khi t\u1eadp trung l\u1eafng nghe, ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u1ea7n bi\u1ebft \u0111\u00e2u l\u00e0 v\u1ea5n \u0111\u1ec1 ch\u00ednh, v\u1ea5n \u0111\u1ec1 quan tr\u1ecdng v\u00e0 \u0111\u00e2u l\u00e0 v\u1ea5n \u0111\u1ec1 kh\u00f4ng quan tr\u1ecdng \u0111\u1ec3 t\u00ecm h\u01b0\u1edbng gi\u1ea3i quy\u1ebft cho
kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean kh\u00f4ng ph\u1ea3i ng\u01b0\u1eddi t\u01b0 v\u1ea5n n\u00e0o c\u0169ng bi\u1ebft c\u00e1ch l\u1eafng nghe sao cho hi\u1ec7u qu\u1ea3. M\u1ed9t v\u00e0i k\u1ef9 n\u0103ng l\u1eafng nghe m\u00e0 ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u1ea7n c\u00f3:
L\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng v\u00e0 t\u1eadp trung: khi l\u1eafng nghe h\u00e3y t\u1eadp trung h\u1ebft m\u1ee9c v\u00e0
n\u1ebfu c\u00f3 th\u1ec3 h\u00e3y t\u1ea1m d\u1ee9ng nh\u1eefng c\u00f4ng vi\u1ec7c kh\u00e1c \u0111\u1ec3 t\u1eadp trung v\u00e0o c\u00e2u chuy\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1eaft v\u00e0 ng\u01b0\u1eddi h\u01b0\u1edbng v\u1ec1 ph\u00eda kh\u00e1ch h\u00e0ng, s\u1eed d\u1ee5ng phi ng\u00f4n t\u1eeb k\u00e8m ng\u00f4n t\u1eeb nh\u01b0: g\u1eadt \u0111\u1ea7u m\u1ec9m c\u01b0\u1eddi; bi\u1ec3u \u0111\u1ea1t c\u1ea3m x\u00fac qua g\u01b0\u01a1ng m\u1eb7t \u0111\u1ec3 th\u1ec3 hi\u1ec7n l\u1eafng nghe; d\u1ea1; v\u00e2ng;\u2026 \u0111\u1ec3 khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng.
L\u1eafng nghe t\u00edch c\u1ef1c: khi l\u1eafng nghe h\u00e3y nghe hai chi\u1ec1u c\u1ee7a m\u1ed9t v\u1ea5n \u0111\u1ec1 m\u00e0
kh\u00e1ch h\u00e0ng \u0111\u01b0a ra, n\u00f3 s\u1ebd gi\u00fap ng\u01b0\u1eddi t\u01b0 v\u1ea5n th\u1ea9m \u0111\u1ecbnh nh\u1eefng th\u00f4ng tin v\u1eeba nghe \u0111\u01b0\u1ee3c v\u00e0 c\u00f3 nh\u1eefng l\u1eddi n\u00f3i, \u1ee9ng x\u1eed cho ph\u00f9 h\u1ee3p.
\u0110\u1eb7t c\u00e2u h\u1ecfi m\u1edf: ng\u01b0\u1eddi t\u01b0 v\u1ea5n kh\u00f4ng n\u00ean ch\u1ec9 bi\u1ebft l\u1eafng nghe th\u00f4i m\u00e0 c\u1ea7n
ph\u1ea3i \u0111\u1eb7t nh\u1eefng c\u00e2u h\u1ecfi cho kh\u00e1ch h\u00e0ng. Khi \u0111\u1eb7t c\u00e2u h\u1ecfi c\u00f3 ngh\u0129 l\u00e0 ng\u01b0\u1eddi t\u01b0 v\u1ea5n quan t\u00e2m \u0111\u1ebfn v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng \u0111ang n\u00f3i t\u1edbi, v\u00e0 mu\u1ed1n t\u00ecm hi\u1ec3u s\u00e2u h\u01a1n v\u1ec1 v\u1ea5n \u0111\u1ec1 \u0111\u00f3. \u0110i\u1ec1u n\u00e0y khi\u1ebfn cho kh\u00e1ch h\u00e0ng c\u1ea3m gi\u00e1c \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng v\u00e0 th\u00edch th\u00fa b\u1edfi ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u00f3 quan t\u00e2m \u0111\u1ebfn v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh v\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd n\u00f3i r\u00f5 h\u01a1n v\u1ec1 v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd.
II. 3. K\u1ef9 n\u0103ng giao ti\u1ebfp<\/strong>
T\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt b\u1eb1ng l\u1eddi n\u00f3i th\u00ec giao ti\u1ebfp l\u00e0 k\u1ef9 n\u0103ng h\u00e0ng \u0111\u1ea7u \u0111\u01b0\u1ee3c \u0111\u1eb7t ra. Kh\u00f4ng ch\u1ec9 l\u00e0 giao ti\u1ebfp b\u00ecnh th\u01b0\u1eddng m\u00e0 l\u00e0 giao ti\u1ebfp \u0111\u1ec3 t\u01b0 v\u1ea5n v\u00e0 k\u00fd k\u1ebft h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd. Ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u1ea7n t\u1ea1o thi\u1ec7n c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua giao ti\u1ebfp. Giao ti\u1ebfp c\u1ee7a ng\u01b0\u1eddi t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt v\u1edbi kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c giao ti\u1ebfp tr\u1ef1c ti\u1ebfp \u1edf v\u0103n ph\u00f2ng t\u01b0 v\u1ea5n. M\u1ed9t v\u00e0i k\u1ef9 n\u0103ng gi\u00fap ng\u01b0\u1eddi t\u01b0 v\u1ea5n giao ti\u1ebfp t\u1ed1t v\u00e0 t\u1ea1o \u0111\u01b0\u1ee3c thi\u1ec7n c\u1ea3m trong m\u1eaft kh\u00e1ch h\u00e0ng:
X\u01b0ng h\u00f4: lu\u00f4n tu\u00e2n theo tu\u1ed5i t\u00e1c. Tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng n\u00f3i chuy\u1ec7n tr\u1ed1ng kh\u00f4ng, d\u00f9 l\u00e0 v\u1edbi \u0111\u1ed1i t\u01b0\u1ee3ng n\u00e0o v\u00ec \u0111i\u1ec1u \u0111\u00f3 th\u1ec3 hi\u1ec7n s\u1ef1 thi\u1ebfu l\u1ecbch s\u1ef1, th\u00f4 l\u1ed7.
C\u00e1ch n\u00f3i: c\u1ea7n ph\u1ea3i n\u00f3i r\u00f5 r\u00e0ng, d\u1ec5 hi\u1ec3u. Tr\u00e1nh d\u00f9ng qu\u00e1 nhi\u1ec1u t\u1eeb ng\u1eef
ph\u00e1p l\u00fd v\u00ec s\u1ebd l\u00e0m kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 hi\u1ec3u t\u01b0\u1eddng t\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng l\u1eddi ng\u01b0\u1eddi t\u01b0 v\u1ea5n \u0111ang n\u00f3i. B\u00ean c\u1ea1nh \u0111\u00f3 th\u00ec kh\u00f4ng d\u00f9ng ti\u1ebfng l\u00f3ng, kh\u1ea9u ng\u1eef, t\u1eeb \u0111\u1ecba ph\u01b0\u01a1ng.
\u1ee8ng x\u1eed trong giao ti\u1ebfp: n\u00f3i chuy\u1ec7n b\u1eb1ng th\u00e1i \u0111\u1ed9 ch\u00e2n th\u00e0nh, quan t\u00e2m t\u1edbi
kh\u00e1ch h\u00e0ng. Kh\u00f4ng \u0111\u01b0\u1ee3c t\u1ecf ra kh\u00f3 ch\u1ecbu khi gi\u1ea3i th\u00edch l\u00e2u m\u00e0 kh\u00e1ch h\u00e0ng v\u1eabn ch\u01b0a hi\u1ec3u. \u0110\u1eb7c bi\u1ec7t kh\u00f4ng \u0111\u01b0\u1ee3c ng\u1eaft l\u1eddi kh\u00e1ch h\u00e0ng khi h\u1ecd \u0111ang k\u1ec3 chuy\u1ec7n c\u1ee7a h\u1ecd. Khi giao ti\u1ebfp c\u1ea7n nh\u00ecn th\u1eb3ng v\u00e0o kh\u00e1ch h\u00e0ng, tr\u00e1nh ng\u00f3 nghi\u00eang v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c l\u00e0m vi\u1ec7c ri\u00eang.
S\u1eed d\u1ee5ng \u00e1nh m\u1eaft khi giao ti\u1ebfp: khi giao ti\u1ebfp, n\u00ean nh\u00ecn th\u1eb3ng v\u00e0o kh\u00e1ch
h\u00e0ng, xong \u0111\u1eebng nh\u00ecn ch\u1eb1m ch\u1eb1m. Th\u1ec9nh tho\u1ea3ng h\u00e3y \u0111\u01b0a m\u1eaft nh\u00ecn ph\u1ea1m vi xung quanh kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u1ea3m c\u0103ng th\u1eb3ng cho c\u1ea3 hai b\u00ean. Kh\u00f4ng n\u00ean \u0111\u1ea3o m\u1eaft li\u00ean h\u1ed3i, kh\u00f4ng h\u01b0\u1edbng m\u1eaft nh\u00ecn xu\u1ed1ng ch\u00e2n.
II. 4. K\u1ef9 n\u0103ng ghi ch\u00e9p<\/strong>
Ghi ch\u00e9p kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ee5c ch\u00ednh trong t\u01b0 v\u1ea5n b\u1eb1ng l\u1eddi n\u00f3i, tuy nhi\u00ean n\u00f3
l\u1ea1i gi\u1eef m\u1ed9t vai tr\u00f2 v\u00f4 c\u00f9ng quan tr\u1ecdng khi t\u01b0 v\u1ea5n. Khi kh\u00e1ch h\u00e0ng k\u1ec3 chuy\u1ec7n c\u1ee7a h\u1ecd n\u1ebfu ng\u01b0\u1eddi t\u01b0 v\u1ea5n ch\u1ec9 ng\u1ed3i nghe m\u00e0 kh\u00f4ng ghi ch\u00e9p, th\u00ec khi kh\u00e1ch h\u00e0ng k\u1ec3 xong c\u00e2u chuy\u1ec7n c\u1ee7a h\u1ecd r\u1ea5t c\u00f3 th\u1ec3 ng\u01b0\u1eddi t\u01b0 v\u1ea5n s\u1ebd kh\u00f4ng nh\u1edb \u0111\u01b0\u1ee3c h\u1ebft nh\u1eefng \u00fd ch\u00ednh trong c\u00e2u chuy\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng. Vi\u1ec7c t\u01b0 v\u1ea5n l\u00fac n\u00e0y s\u1ebd tr\u1edf n\u00ean kh\u00f3 kh\u0103n. Khi kh\u00e1ch h\u00e0ng tr\u00ecnh b\u00e0y v\u1ea5n \u0111\u1ec1, ng\u01b0\u1eddi t\u01b0 v\u1ea5n n\u00ean ghi ch\u00e9p l\u1ea1i nh\u1eefng \u00fd ch\u00ednh v\u00e0 ph\u1ea3i ghi ch\u00e9p t\u1ed1c k\u00fd, v\u00ec kh\u00e1ch h\u00e0ng th\u01b0\u1eddng tr\u00ecnh b\u00e0y r\u1ea5t nhanh. Khi ghi ch\u00e9p n\u00ean ghi ch\u00e9p theo tr\u00ecnh t\u1ef1, g\u1ea1ch m\u1ee5c r\u00f5 r\u00e0ng \u0111\u1ec3 tr\u00e1nh nh\u1ea7m l\u1eabn. Vi\u1ec7c g\u1ea1ch m\u1ee5c s\u1ebd r\u1ea5t c\u00f3 \u00edch trong vi\u1ec7c t\u01b0 v\u1ea5n, ng\u01b0\u1eddi t\u01b0 v\u1ea5n s\u1ebd kh\u00f4ng b\u1ecb nh\u1ea7m l\u1eabn nh\u1eefng s\u1ef1 ki\u1ec7n v\u1edbi nhau. Khi ghi ch\u00e9p c\u0169ng n\u00ean s\u1eed d\u1ee5ng nh\u1eefng t\u1eeb vi\u1ebft t\u1eaft th\u00f4ng d\u1ee5ng \u0111\u1ec3 r\u00fat ng\u1eafn th\u1eddi gian ghi ch\u00e9p c\u0169ng nh\u01b0 s\u1ebd ghi ch\u00e9p \u0111\u01b0\u1ee3c nhi\u1ec1u \u00fd h\u01a1n.
II. 5. K\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi v\u00e0 t\u00ecm hi\u1ec3u v\u1ea5n \u0111\u1ec1<\/strong>
Kh\u00e1ch h\u00e0ng th\u01b0\u1eddng k\u1ec3 lan man, kh\u00f4ng r\u00f5 tr\u1ecdng t\u00e2m, ch\u1ec9 nghe nh\u1eefng l\u1eddi
kh\u00e1ch h\u00e0ng k\u1ec3 th\u00ec kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c h\u1ebft v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u.
V\u00ec v\u1eady ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u1ea7n \u0111\u1eb7t ra nh\u1eefng c\u00e2u h\u1ecfi ph\u1ee5 \u0111\u1ec3 kh\u00e1ch h\u00e0ng tr\u1ea3 l\u1eddi, \u0111i\u1ec1u n\u00e0y gi\u00fap ng\u01b0\u1eddi t\u01b0 v\u1ea5n t\u00ecm hi\u1ec3u v\u1ea5n \u0111\u1ec1 nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3. Ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u00f3 th\u1ec3 h\u1ecfi b\u1ea5t k\u1ef3 c\u00e2u h\u1ecfi n\u00e0o, tuy nhi\u00ean n\u00ean \u0111\u1eb7t ra nh\u1eefng c\u00e2u h\u1ecfi \u0111\u00fang tr\u1ecdng t\u00e2m, c\u1ea7n thi\u1ebft \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. Nh\u1eefng c\u00e2u h\u1ecfi kh\u00f4ng li\u00ean quan \u0111\u1ebfn v\u1ea5n \u0111\u1ec1 c\u1ea7n gi\u1ea3i quy\u1ebft v\u1eeba t\u1ed1n th\u1eddi gian c\u1ee7a ng\u01b0\u1eddi t\u01b0 v\u1ea5n v\u00e0 kh\u00e1ch h\u00e0ng \u0111\u1ed3ng th\u1eddi t\u1ea1o thi\u1ec7n c\u1ea3m kh\u00f4ng t\u1ed1t trong m\u1eaft kh\u00e1ch h\u00e0ng, v\u00ec th\u1ebf ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u1ea7n tr\u00e1nh nh\u1eefng c\u00e2u h\u1ecfi kh\u00f4ng li\u00ean quan \u0111\u1ebfn v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng \u0111ang \u0111\u1ec1 c\u1eadp. C\u0169ng c\u1ea7n l\u01b0u \u00fd khi \u0111\u1eb7t c\u00e2u h\u1ecfi ph\u1ea3i t\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng, kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1eb7t c\u00e2u h\u1ecfi c\u1ed9c l\u1ed1c thi\u1ebfu l\u1ec5 ph\u00e9p. C\u00f3 nh\u1eefng c\u00e2u h\u1ecfi ng\u01b0\u1eddi t\u01b0 v\u1ea5n \u0111\u01b0a ra m\u00e0 kh\u00e1ch h\u00e0ng kh\u00f4ng mu\u1ed1n tr\u1ea3 l\u1eddi, tuy nhi\u00ean n\u1ebfu kh\u00e1ch h\u00e0ng kh\u00f4ng tr\u1ea3 l\u1eddi th\u00ec s\u1ebd kh\u00f3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ho\u1eb7c c\u00f3 th\u1ec3 l\u00e0 kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c, l\u00fac n\u00e0y ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u1ea7n ki\u1ec1m ch\u1ebf c\u1ea3m x\u00fac, n\u00f3i th\u1eadt nh\u1eb9 nh\u00e0ng, khuy\u00ean kh\u00e1ch h\u00e0ng n\u00ean \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi v\u00ec n\u1ebfu kh\u00f4ng c\u00f3 c\u00e2u tr\u1ea3 l\u1eddi th\u00ec s\u1ebd kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1. T\u1eeb nh\u1eefng c\u00e2u h\u1ecfi th\u00eam \u0111\u00f3, ng\u01b0\u1eddi t\u01b0 v\u1ea5n n\u00ean x\u00e2u chu\u1ed7i l\u1ea1i \u0111\u1ec3 t\u00ecm ra h\u01b0\u1edbng gi\u1ea3i quy\u1ebft nhanh g\u1ecdn v\u00e0 hi\u1ec7u qu\u1ea3 cho kh\u00e1ch h\u00e0ng.
II. 6. K\u1ef9 n\u0103ng di\u1ec5n gi\u1ea3i v\u00e0 t\u1ed5ng h\u1ee3p v\u1ea5n \u0111\u1ec1<\/strong>
Di\u1ec5n gi\u1ea3i v\u00e0 t\u1ed5ng h\u1ee3p v\u1ea5n \u0111\u1ec1 l\u00e0 y\u1ebfu t\u1ed1 kh\u00f4ng th\u1ec3 thi\u1ebfu trong m\u1ed7i l\u1ea7n t\u01b0
v\u1ea5n c\u1ee7a ng\u01b0\u1eddi t\u01b0 v\u1ea5n. Khi t\u00ecm \u0111\u01b0\u1ee3c h\u01b0\u1edbng gi\u1ea3i quy\u1ebft cho v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u01b0a ra, ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u1ea7n di\u1ec5n gi\u1ea3i, gi\u1ea3i th\u00edch \u0111\u1ec3 kh\u00e1ch h\u00e0ng hi\u1ec3u nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00fac m\u1eafc c\u1ee7a h\u1ecd. Sau khi gi\u1ea3i th\u00edch xong, ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u1ea7n t\u1ed5ng h\u1ee3p l\u1ea1i nh\u1eefng l\u00fd l\u1ebd c\u1ee7a m\u00ecnh \u0111\u1ec3 \u0111\u01b0a ra h\u01b0\u1edbng gi\u1ea3i quy\u1ebft gi\u00fap kh\u00e1ch h\u00e0ng. Do nh\u1eefng kh\u00e1ch h\u00e0ng t\u00ecm \u0111\u1ebfn ng\u01b0\u1eddi t\u01b0 v\u1ea5n th\u01b0\u1eddng l\u00e0 ng\u01b0\u1eddi kh\u00f4ng c\u00f3 hi\u1ec3u bi\u1ebft ph\u00e1p l\u00fd ho\u1eb7c hi\u1ec3u bi\u1ebft c\u00f2n r\u1ea5t h\u1ea1n ch\u1ebf, v\u00ec th\u1ebf ng\u01b0\u1eddi t\u01b0 v\u1ea5n c\u1ea7n di\u1ec5n gi\u1ea3i t\u1ec9 m\u1ec9, tr\u00e1nh d\u00f9ng qu\u00e1 nhi\u1ec1u
t\u1eeb ng\u1eef ph\u00e1p l\u00fd. Khi di\u1ec5n gi\u1ea3i c\u1ea7n n\u00f3i r\u00f5 r\u00e0ng, tr\u00e1nh d\u00f9ng gi\u1ecdng \u0111\u1ecba ph\u01b0\u01a1ng.
III. T\u00ecnh hu\u1ed1ng th\u1ef1c ti\u1ec5n<\/strong>
T\u00ecnh hu\u1ed1ng: Ng\u00e0y 30\/3\/2017 ch\u1ecb H \u0111\u1ebfn v\u0103n ph\u00f2ng lu\u1eadt s\u01b0 A mong \u0111\u01b0\u1ee3c
t\u01b0 v\u1ea5n th\u00e0nh l\u1eadp doanh nghi\u1ec7p. B l\u00e0 lu\u1eadt s\u01b0 c\u00f3 nhi\u1ec1u kinh nghi\u1ec7m trong l\u0129nh v\u1ef1c t\u01b0 v\u1ea5n th\u00e0nh l\u1eadp doanh nghi\u1ec7p<\/a><\/span> \u0111\u00e3 t\u01b0 v\u1ea5n cho ch\u1ecb H. Khi ch\u1ecb H \u0111\u1ebfn v\u0103n ph\u00f2ng lu\u1eadt s\u01b0 A th\u00ec C l\u00e0 ng\u01b0\u1eddi \u0111\u1ea7u ti\u00ean ra ti\u1ebfp ch\u1ecb H.
Gi\u1ea3i quy\u1ebft t\u00ecnh hu\u1ed1ng:
Khi ch\u1ecb H \u0111\u1ebfn v\u0103n ph\u00f2ng lu\u1eadt s\u01b0 A, C l\u00e0 ng\u01b0\u1eddi \u0111\u1ea7u ti\u00ean ra ti\u1ebfp ch\u1ecb H, do
\u0111\u00f3 C c\u1ea7n m\u1edf c\u1eeda m\u1eddi ch\u1ecb H v\u00e0o v\u00e0 l\u1ea5y n\u01b0\u1edbc m\u1eddi ch\u1ecb H u\u1ed1ng. Sau \u0111\u00f3 gi\u1edbi thi\u1ec7u b\u1ea3n th\u00e2n, gi\u1edbi thi\u1ec7u v\u1ec1 v\u0103n ph\u00f2ng v\u00e0 n\u00f3i chuy\u1ec7n v\u1edbi ch\u1ecb H \u0111\u1ec3 bi\u1ebft m\u1ee5c \u0111\u00edch c\u1ee7a ch\u1ecb H \u0111\u1ebfn v\u0103n ph\u00f2ng l\u00e0 g\u00ec. Sau khi nghe ch\u1ecb H tr\u00ecnh b\u00e0y m\u1ee5c \u0111\u00edch \u0111\u1ebfn v\u0103n ph\u00f2ng \u0111\u1ec3 mong lu\u1eadt s\u01b0 t\u01b0 v\u1ea5n th\u00e0nh l\u1eadp doanh nghi\u1ec7p, C s\u1ebd gi\u1edbi thi\u1ec7u B l\u00e0 lu\u1eadt s\u01b0 c\u00f3 nhi\u1ec1u kinh nghi\u1ec7m trong l\u0129nh v\u1ef1c t\u01b0 v\u1ea5n th\u00e0nh l\u1eadp doanh nghi\u1ec7p \u1edf v\u0103n ph\u00f2ng r\u1ed3i m\u1eddi B ra t\u01b0 v\u1ea5n cho ch\u1ecb H. M\u1eb7c d\u00f9 C \u0111\u00e3 gi\u1edbi thi\u1ec7u v\u1ec1 B, tuy nhi\u00ean khi B ra ti\u1ebfp x\u00fac v\u1edbi ch\u1ecb H, B v\u1eabn c\u1ea7n gi\u1edbi thi\u1ec7u l\u1ea1i b\u1ea3n th\u00e2n m\u00ecnh. B c\u1ea7n t\u1ea1o m\u00f4i
tr\u01b0\u1eddng giao ti\u1ebfp t\u1ed1t nh\u1ea5t v\u1edbi ch\u1ecb H. M\u1ed9t b\u01b0\u1edbc r\u1ea5t quan tr\u1ecdng \u0111\u00f3 l\u00e0 B s\u1ebd n\u00f3i v\u1ec1 c\u00e1c h\u00ecnh th\u1ee9c t\u01b0 v\u1ea5n c\u1ee7a v\u0103n ph\u00f2ng: t\u01b0 v\u1ea5n theo gi\u1edd th\u00ec bao nhi\u00eau ti\u1ec1n m\u1ed9t gi\u1edd, t\u01b0 v\u1ea5n theo v\u1ee5 vi\u1ec7c th\u00ec bao nhi\u00eau ti\u1ec1n cho c\u1ea3 v\u1ee5 vi\u1ec7c. Ch\u1ecb H l\u1ef1a ch\u1ecdn h\u00ecnh th\u1ee9c t\u01b0 v\u1ea5n xong, B v\u00e0 ch\u1ecb H s\u1ebd th\u1ecfa thu\u1eadn h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd. Ti\u1ebfp theo B s\u1ebd nghe ch\u1ecb H tr\u00ecnh b\u00e0y v\u1ea5n \u0111\u1ec1, v\u1eeba ch\u00fa \u00fd l\u1eafng nghe v\u1eeba ghi ch\u00e9p l\u1ea1i \u00fd ch\u00ednh. Sau khi ch\u1ecb H tr\u00ecnh b\u00e0y xong, B n\u00ean t\u00f3m t\u1eaft l\u1ea1i vi\u1ec7c c\u1ee7a ch\u1ecb H theo c\u00e1ch hi\u1ec3u c\u1ee7a m\u00ecnh \u0111\u1ec3 c\u00f2n v\u1ea5n \u0111\u1ec1 n\u00e0o nh\u1ea7m l\u1eabn ch\u1ecb H s\u1ebd s\u1eeda l\u1ea1i. B n\u00ean \u0111\u1eb7t th\u00eam m\u1ed9t v\u00e0i c\u00e2u h\u1ecfi ph\u1ee5 \u0111\u1ec3 ch\u1ecb H tr\u1ea3 l\u1eddi, v\u00ed d\u1ee5 nh\u01b0: Ch\u1ecb H \u0111\u00e3 c\u00f3 ch\u1ed3ng con g\u00ec ch\u01b0a? V\u1ed1n ch\u1ecb d\u1ef1 \u0111\u1ecbnh \u0111\u1ec3 th\u00e0nh l\u1eadp l\u00e0 bao nhi\u00eau? N\u1ebfu ch\u1ecb c\u00f3 \u00fd \u0111\u1ecbnh th\u1ebf ch\u1ea5p quy\u1ec1n s\u1eed d\u1ee5ng \u0111\u1ea5t vay v\u1ed1n ng\u00e2n h\u00e0ng \u0111\u1ec3 th\u00e0nh l\u1eadp c\u00f4ng ty m\u00e0 ch\u1ecb c\u00f3 ch\u1ed3ng, b\u1ea5t \u0111\u1ed9ng s\u1ea3n ch\u1ecb d\u1ef1 \u0111\u1ecbnh th\u1ebf ch\u1ea5p \u0111\u00f3 thu\u1ed9c s\u1edf h\u1eefu chung c\u1ee7a hai v\u1ee3 ch\u1ed3ng th\u00ec ch\u1ed3ng ch\u1ecb c\u00f3 \u0111\u1ed3ng \u00fd kh\u00f4ng? Ch\u1ecb c\u00f3 d\u1ef1 \u0111\u1ecbnh s\u1ebd r\u1ee7 ai c\u00f9ng th\u00e0nh l\u1eadp c\u00f4ng ty kh\u00f4ng? Khi th\u00e0nh l\u1eadp
c\u00f4ng ty ch\u1ecb d\u1ef1 \u0111\u1ecbnh kinh doanh v\u1ec1 l\u0129nh v\u1ef1c n\u00e0o? L\u0129nh v\u1ef1c ch\u1ecb d\u1ef1 \u0111\u1ecbnh kinh
doanh c\u00f3 li\u00ean k\u1ebft v\u1edbi n\u01b0\u1edbc ngo\u00e0i kh\u00f4ng?\u2026 Sau khi nghe ch\u1ecb H tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi ph\u1ee5, k\u1ebft h\u1ee3p v\u1edbi nh\u1eefng s\u1ef1 vi\u1ec7c ch\u1ecb H \u0111\u00e3 tr\u00ecnh b\u00e0y, B n\u00ean t\u1ed5ng h\u1ee3p l\u1ea1i v\u00e0 t\u01b0 v\u1ea5n cho H. C\u0103n c\u1ee9 theo quy \u0111\u1ecbnh c\u1ee7a Lu\u1eadt Doanh nghi\u1ec7p 2014, m\u00f4 h\u00ecnh c\u00f4ng ty n\u00e0o s\u1ebd ph\u00f9 h\u1ee3p v\u1edbi t\u00ecnh h\u00ecnh hi\u1ec7n t\u1ea1i c\u1ee7a ch\u1ecb H, c\u00f4ng ty c\u1ed5 ph\u1ea7n hay c\u00f4ng ty tr\u00e1ch nhi\u1ec7m h\u1eefu h\u1ea1n hay c\u00f4ng ty h\u1ee3p danh hay doanh nghi\u1ec7p t\u01b0 nh\u00e2n s\u1ebd ph\u00f9 h\u1ee3p v\u1edbi \u0111i\u1ec1u ki\u1ec7n v\u00e0 mong mu\u1ed1n hi\u1ec7n t\u1ea1i c\u1ee7a ch\u1ecb. Ch\u1ec9 ra \u01b0u \u0111i\u1ec3m v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a t\u1eebng lo\u1ea1i h\u00ecnh c\u00f4ng ty n\u1ebfu ch\u1ecb mu\u1ed1n th\u00e0nh l\u1eadp theo m\u00f4 h\u00ecnh nh\u01b0 v\u1eady, \u0111\u1ed3ng th\u1eddi n\u00f3i v\u1ec1 t\u01b0 c\u00e1ch ph\u00e1p l\u00fd c\u1ee7a ch\u1ecb H trong t\u1eebng lo\u1ea1i h\u00ecnh c\u00f4ng ty, nh\u1eefng quy\u1ec1n l\u1ee3i v\u00e0 ngh\u0129a v\u1ee5 c\u1ee7a H trong t\u1eebng lo\u1ea1i h\u00ecnh c\u00f4ng ty. Ch\u1ecb H s\u1ebd \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh ch\u1ecdn lo\u1ea1i h\u00ecnh c\u00f4ng ty. Ti\u1ebfp theo B s\u1ebd t\u01b0 v\u1ea5n cho ch\u1ecb H quy tr\u00ecnh \u0111\u0103ng k\u00fd th\u00e0nh l\u1eadp doanh nghi\u1ec7p theo ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh th\u00f4ng qua c\u00e1c c\u0103n c\u1ee9 ph\u00e1p l\u00fd m\u00e0 B t\u00ecm \u0111\u01b0\u1ee3c. Khi ch\u1ecb H \u0111\u00e3 hi\u1ec3u t\u01b0\u1eddng t\u1eadn v\u1ea5n \u0111\u1ec1, \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng c\u0169ng c\u00f3 ngh\u0129a l\u00e0 qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n c\u1ee7a B cho ch\u1ecb H \u0111\u1ebfn h\u1ed3i k\u1ebft. L\u00fac n\u00e0y, B n\u00ean c\u1ea3m \u01a1n ch\u1ecb H \u0111\u00e3 \u0111\u1ebfn v\u0103n ph\u00f2ng \u0111\u1ed3ng th\u1eddi kh\u00f4ng qu\u00ean ch\u00fac ch\u1ecb H s\u1ebd th\u00e0nh c\u00f4ng trong l\u0129nh
v\u1ef1c kinh doanh. Cu\u1ed1i c\u00f9ng m\u1edf c\u1eeda ti\u1ec5n ch\u1ecb H ra v\u1ec1.
C. K\u1ebeT LU\u1eacN<\/strong>
Ta th\u1ea5y r\u1eb1ng t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt n\u00f3i chung v\u00e0 t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt b\u1eb1ng l\u1eddi n\u00f3i
n\u00f3i ri\u00eang hi\u1ec7n \u0111ang r\u1ea5t ph\u1ed5 bi\u1ebfn trong x\u00e3 h\u1ed9i. H\u00ecnh th\u1ee9c t\u01b0 v\u1ea5n n\u00e0y gi\u00fap cho kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng hi\u1ec3u r\u00f5 v\u1ea5n \u0111\u1ec1 h\u1ecd c\u00f2n kh\u00fac m\u1eafc. \u0110\u1ec3 th\u1ef1c hi\u1ec7n t\u1ed1t vi\u1ec7c t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt n\u00e0y, \u0111\u00f2i h\u1ecfi ng\u01b0\u1eddi t\u01b0 v\u1ea5n ngo\u00e0i n\u1eafm v\u1eefng ki\u1ebfn th\u1ee9c ph\u00e1p lu\u1eadt c\u00f2n ph\u1ea3i c\u00f3 nh\u1eefng k\u1ef9 n\u0103ng \u0111\u1ec3 t\u1ea1o thi\u1ec7n c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng t\u1eeb c\u00e1ch \u0103n n\u00f3i, gi\u1ea3i th\u00edch cho \u0111\u1ebfn l\u1ec5 \u0111\u1ed9 l\u00e0m sao \u0111\u1ec3 kh\u00e1ch h\u00e0ng mu\u1ed1n l\u1eafng nghe \u00fd ki\u1ebfn t\u01b0 v\u1ea5n t\u1eeb ng\u01b0\u1eddi t\u01b0 v\u1ea5n.
DANH M\u1ee4C T\u00c0I LI\u1ec6U THAM KH\u1ea2O
1. Gi\u00e1o tr\u00ecnh: \u201cK\u1ef9 n\u0103ng t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt\u201d, H\u1ecdc vi\u1ec7n T\u01b0 Ph\u00e1p, n\u0103m 2012,
Nxb. C\u00f4ng An nh\u00e2n d\u00e2n.<\/p>\n

theo text.123doc.org<\/em><\/p>\n

\u00bb C\u00e2u h\u1ecfi v\u00e0 \u0111\u00e1p \u00e1n \u00f4n t\u1eadp lu\u1eadt t\u1ed1 t\u1ee5ng d\u00e2n s\u1ef1<\/a><\/p>\n

\u00bb M\u1eabu th\u01b0 t\u01b0 v\u1ea5n ph\u00e1p l\u00fd<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

K\u1ef9 n\u0103ng t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt b\u1eb1ng l\u1eddi n\u00f3i. A. \u0110\u1eb6T V\u1ea4N \u0110\u1ec0 V\u1edbi \u0111\u00e0 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd c\u1ee7a n\u1ec1n kinh t\u1ebf, ng\u00e0y c\u00e0ng c\u00f3 nhi\u1ec1u kh\u00e1chh\u00e0ng nh\u1edd t\u1edbi s\u1ef1 t\u01b0 v\u1ea5n, h\u1ed7 tr\u1ee3 c\u1ee7a ng\u01b0\u1eddi t\u01b0 v\u1ea5n ph\u00e1p lu\u1eadt \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a h\u1ecd ph\u00f9 h\u1ee3p v\u1edbi […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[156],"tags":[],"_links":{"self":[{"href":"https:\/\/luatsubaoho.com\/phapluat\/wp-json\/wp\/v2\/posts\/15353"}],"collection":[{"href":"https:\/\/luatsubaoho.com\/phapluat\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/luatsubaoho.com\/phapluat\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/luatsubaoho.com\/phapluat\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/luatsubaoho.com\/phapluat\/wp-json\/wp\/v2\/comments?post=15353"}],"version-history":[{"count":0,"href":"https:\/\/luatsubaoho.com\/phapluat\/wp-json\/wp\/v2\/posts\/15353\/revisions"}],"wp:attachment":[{"href":"https:\/\/luatsubaoho.com\/phapluat\/wp-json\/wp\/v2\/media?parent=15353"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/luatsubaoho.com\/phapluat\/wp-json\/wp\/v2\/categories?post=15353"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/luatsubaoho.com\/phapluat\/wp-json\/wp\/v2\/tags?post=15353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}